Logan Services A/C, Heat & Plumbing

Jim L.

In 2017 we had Logan install a new Trane HVAC system. It ran as expected until July 2022, when the AC stopped blowing cold air. On July 7th Logan's technician examined the unit, and determined that it was low in coolant, and needed a new capacitor. He filled the AC with 9lbs of refringent with the assurance it was a ""slow leak"" and we should in time get that looked at eventually. The capacitor had to be ordered, but Logan's technician left the AC in working condition assuring us it will be fine until he can return to replace the capacitor. The total repair was just under $996.
Fast forward to the following Monday July 11th and the AC has completely stopped blowing cold air. The tech returns, examines the AC, letting us know the coolant is completely empty again, and will need an additional 1500 or so to fix the leak and replace the coolant for a second time. I was in shock.
We contacted another company who immediately determined the leak was inside the unit, the new company found the source of the leaking coolant in minutes, and was amazed that anyone would be so negligent to not only miss an obvious problem, but to fill a unit with a leak with coolant. I should also add that Logan wanted anywhere between $240-$315 (I couldn't get a straight answer on the exact number, which was a huge red flag for me.) just to do a leak test, a service the new company we contacted did for free. Now I am stuck paying for the repair a second time due to Logan's poor work.
When I hire any company to do work I expect to be able to trust their expertise and professionalism to guide me on a repair plan that wouldn't leak out into my yard in just a matter of days. I have never in my years of homeownership encountered such an extreme level of incompetence. I am writing this review to urge anyone to think twice about using Logan AC and Heat Services.

Lucy O.

blower motor went out on A/C on the hottest day of the year. Technician recommended replacing entire system at a cost of about 7,000. however, after he ""ran the numbers"" the total was closer to 14,000. we offered to put down 50% on a credit card and we're asked to provide the available balance on the card. Really? he couldn't just run the card and see if it went through? on top if that we were charged the 109.00 service call fee. very unprofessional and would not do business with them again.

Lori B.

need heating and air conditioning??? DO NOT USE LOGAN AC & HEAT SERVICES. Their sales guy Matt Clavey promised one thing and we did not get what he said he could do. Spoke with supervisor Jason Meyer he would not make it right. They acted like nothing was wrong. Why would they act any differently they were already paid. Or should I say they nailed our credit card for $14,500. ETHICS AND INTEGREITY is all you all you have and Logan AC & Heat fell very short. USE ANY ONE ELSE.

Mike R.

I was hoping to discuss my situation with a supervisor before I posted any type of review but it's been a week now after calling twice and I have not heard back. Disappointed that they are too busy or just don't care to address a situation with an unhappy customer.

They came out 4 times to fix my furnace's short cycling issue. Spent over $800.00 and replaced multiple parts. They never were able to fix it, even recommending that I give someone else a try after being unable to identify the problem. Well I did, and the other company fixed it in 30 minutes and needed no new parts for the repair.

Concerned that there is a lack of experience with a shotgun approach to fixing the problem. I hope it was only a lack of experience and not an attempt to make more money by selling me parts I didn't need.

I would definitely recommend you think twice before using them to repair your furnace.

Vince H.

They were deceptive in the
maintenance plan they sold me in the spring of 2021. I was told they would check the system in the fall and in the spring for the purchase of the package - I can't remember how much it was - a few hundred dollars though.... System was checked on 31august. Paid 600 and some change for a part that needed replaced and cleaning. My next maintenance check was supposed to happen at the end of February. Today is 18nov. They called and said they had a cancellation and wanted to know if I would like them to come today to conduct my February check. I explained that they just checked it a couple of months ago - why would I want them to come again so soon? She said the check on 31 August was only the cooling part. The one in February was for the heating side. I was led to believe that the entire system was being checked on the plan they sold me. Nope - now they are saying I signed up to have my AC checked at the very end of the Summer. And Heating checked at the very end of winter. Why would I have done that?! They put in my system a few years ago. It has worked fine. I did not notice near the savings they promised I would see. But I was happy with the performance of the system. However, any maintenance and upkeep you have them do - they will overcharge and not be completely honest above what you are getting. Go with another company who actually cares about their customer and not making a quick buck with deception....

Jan H.

I had a new gas furnace central air installed with Logan. Clay and AJ the two Logan installers arrived on time and were very polite and explained the general process. They had to move my new outside unit 30 ft to the spot I wanted it. They were very efficient and worked steadily ,explaining their progress along the way. All in all considering price,trane products quality,and Logan s on time and efficient work ,I would recommend them to everyone.

Patrick H.

AC not running cold. Called Logan. Team arrived on time. Ascertained the situation and then they threw a penalty flag due to crawl space too low and opted out of the job. I don't deny that one section is low. But I have had several service folks out replacing equipment under the same situation (low clearance). Not once did those other companies get allergic to the job, saying they wore their ""don't get dirty today shirt"".

I have been watching that nice woman on the Logan commercials for years. I finally give her a shot and now I know, Don't call Logan ""Clean Shirt"" services. Especially if you need service.

Joe C.

Tech came in a timely fashion. Got right to work. Took a little while to diagnose the problem. Gave me an outrageous quote. I said ok though. The mark ups on the capacitor and contactor where unbelievable. He installed them and it still didnt work. Found out it was the wire feeding the compressor unit. Payed the 870 dollars and replaced the wire myself.
I expect companies to make money but more than 1500 percent mark up on parts is crazy. I was stuck without air and would have to have waited a couple of days for the parts so that is why i said yes to the quote. The Tech was very good and friendly. He even followed up to make sure that the wire was the problem. But i will never pay 229 dollars for a 15 dollar capacitor again.

Sharon N.

Our install of a new Trane furnace, air conditioning unit and thermostat was just finished this morning and we couldn't be happier! The equipment is first rate but the the thing that pleased us most was the install crew. Kyle, Makel and Dillon were all very professional and pleasant. They took time to answer all of our questions and were polite and attentive. They went the extra mile on all of the details and even added a few small things we requested without hesitation. They also made sure we completely understood all aspects of the new system before they left the job. We would recommend them to anyone. Thank you again,YOU GUYS ARE AWESOME!
Damon and Sharon Newman

Timothy H.

Knocking down a star since after 1 year our supposedly bulletproof Trane furnace had a massive failure that caused CO to be released in house and burn an entire tank of propane in 30 days from incomplete combustion. While Trane did step up and replace entire unit, was literally 1 week out of full warranty, we asked that some space heaters be provided. Customer service said they didn't have any available and would get back to me and they never did. Sent out young trainee to reinstall replacement with over site. Didn't get settings right so no backup heat came on that night when really cold. Sent out a supervisor to fix. We were lucky that we have a wood stove that gave us some heat but did take them almost a week to get replacement furnace since cluster in Texas where Trane is located had problems from ice storm.