Logan Services A/C, Heat & Plumbing

Timothy H.

Knocking down a star since after 1 year our supposedly bulletproof Trane furnace had a massive failure that caused CO to be released in house and burn an entire tank of propane in 30 days from incomplete combustion. While Trane did step up and replace entire unit, was literally 1 week out of full warranty, we asked that some space heaters be provided. Customer service said they didn't have any available and would get back to me and they never did. Sent out young trainee to reinstall replacement with over site. Didn't get settings right so no backup heat came on that night when really cold. Sent out a supervisor to fix. We were lucky that we have a wood stove that gave us some heat but did take them almost a week to get replacement furnace since cluster in Texas where Trane is located had problems from ice storm.

Keith H.

I used Logan AC Services to validate I problem I had with my Furnace. They validated the problem and I made the repairs because they were too expensive.

Nicholas C.

Had I done my research I could've saved $230 they charged me to clean my coils. I could've gotten coil cleaning solution online for about $20 and used my own hose. They did recharge my freon, but they had to come back a day later because they didn't carry what they needed in their vehicle. They said the R22 Freon was difficult to come by, but every other A/C company I called said they carry it in their trucks daily. Overall, they did clean my A/C unit and recharge the freon, but it cost about $600 and I could've done most of the work myself for under $50 had I known better before calling them. Before hiring these guys, do your research. The technician was professional and showed up on time. I simply didn't appreciate being charged $230 and having to keep my A/C off for 24 hours because they had to come back the next day solely because they didn't carry the proper freon in their truck. Would recommend you do your research and do some shopping around before hiring this company.

Amy Y.

Sold me a system that would not work in my house and convinced me to spend more to try to fix it. They did come back three times to try to fix it but finally told me there was nothing they could do. The girls in the office seemed to be the gatekeepers. The techs seemed willing to try to help but the girls wouldn't send them anymore. Can I rate them less than one star?

Patrick K.

Logan's did an outstanding job, so happy with my new furnace and heat pump!!! The technicians did a great job and very customer service friendly!!! They do it right and I highly recommend them for your HVAC needs!!!!

Chris T.

Not a serious company. The phone staff is difficult to deal with and has no initiative. Logan refused to set up an estimate for a heat pump replacement for me when I called. I requested a follow-up call from a supervisor to get this going and I was told it would be within 24 hours. Still waiting four days later. This is a competitive business, and I wrote them off.

Jennine M.

We had our blower motor go out in the furnace. We chose Logan because of the reviews and the fact that they are one of the longer running more reputable companies in the area. I submitted a quote card online and received a call the next morning to schedule my appointment. I spoke to Lynn on the phone and she was friendly.

Unfortunately I had to wait until Tuesday for an available time slot, not their fault so I won't hold it against them. I received a call from my technician prior to his arrival as well as a text with his name and photo.

Bill was friendly, knowledgeable and got right to work. He had the necessary parts with him and was able to complete the job in less than an hour. All quotes and options were discussed prior to work being done.

We would use Logan again based on this experience.

Ron R.

Had them do a complete heat and A/C install at my house.The sales and installation procedures were fine but in my experience their service afterwards is poor.After 16 months my A/C stopped working so I called them to come out and look at it.The problem turned out to be a loose wire at the breaker box that was not tightened completely at installation.This could have been a serious problem as the wire was charred and easily could have started a fire.After tightening the connection the service tech proceeded to give me a bill for $175 and said ""you may want to install yourself a new breaker"".Not only was this problem a result of improper installation but they were adamant that I pay to correct it.And while he was there the service tech also tried to upsell me a $400 maintenance package.This was insulting to me so I called the office to speak to the service manager and three different times I was told he wasn't available and they took my name and said they would call back but they never did.I will not be using them to provide my ongoing maintenance to my unit.

Charles T.

Had a furnace breakdown on Monday February 18,2019. Called Logan the morning of the 19th. Craig from Logan was in the house before 2pm that afternoon. We had a new furnace installed and working by 1pm on the 20th. Wow!! What great service. Craig was able to give us what we wanted at a good price. No hard sell and no BS. We had a father / son duo (Dave and Dave) as installers and they were great. They had to deal with 5"" of snow before they could even start the job and it was cold outside and miserable and not a discouraging word was heard. Wasn't too warm inside either, 58* , but is sure is toasty now. Thank you to all and a job WELL DONE. We highly recommend this business.

Benefits F.

I gave the one star because I had too. Company refused to service. Called the Logan for service on furnace the rep Lynn stated they had appts available tomorrow. When I verified time because I do not live there she asked was it tenant/landlord situation. At that time she declined the appt stating they do not service if I had tenant. Home is not occupied but not sure how servicing my unit has anything to do with me eventually renting the property. Seems a little discriminating to me I will be sure too pass the word on that your service is based on who you feel is worthy.