Lobo Tech

edward j.

The big M stands for big MONEY, if you want to spend more than you need this is the person to call. The price I was quoted was double what I was billed. Stay away from this business.

Lisa A.

I had no issue with customer service as the plumber was polite and professional in his demeanor. The issue is that he spent one hour and 30 minutes at my house and charged me $420. The work I needed was a garbage disposal repair, which was simply to take an allen wrench and turn something at the bottom of my disposal, he put in a new head on my water line to my refrigerator, and cut a hole in my drywall to replace valves to washer and dryer. He left the plastic around the valves of the washer and dryer loose (not attached to wall in anyway) and said I could tape it. It did not seem very professional to me the way he left the drywall exposed and told me to tape it up. It also feels as though I was highly overcharged, but perhaps New Mexico is just higher priced for service than California...which I highly doubt. Will teach me to ask for price up front next time.

Moon M.

I found the scheduler, Ms. M, to be very impersonal. She acted like I was sub servant to her whims. I explained how her installers made a mistake and did not make a slot to place the winter damper, winter is here and soon we will freeze, and I am unable to winterize the my new unit. I explained that me and my wife have to ware coats in the morning. Ms. M's attitude was tough luck. Ms. M said someone will be out in 2 and 1/2 weeks. I tried to explain that it was her installers mistake and A&S should put their incompetence ahead of the schedule and, again, It is Winter. She kept repeating in her poor service impersonal manner, too bad I would have to comply with her schedule. I paid more than $1200 for poor service and Ms. M would dictate at what time of the year I can turn on my heater!

Marianne C.

Horrible. If you want to pay $215 for 5 minutes of work & $5 in parts, call these people!

Lee D.

A&S plumbing installed a new swamp cooler purchased through Lowe's The installation was made on May 24, 2018. Two men worked about 45 minutes and one man worked another 2 hours, Labor charge was $834 That's quite expensive for the amount of time worked. I had trouble getting the sides of the swamp cooler off and called to see if a plumber could drop by and show me how to remove the sides. I was told that it wasn't included in the warranty. BS I wouldn't recommend them to do any plumbing work at that high an hourly wage. Lee D 8/8/2018

Carol W.

By way of background info I provide the following. Doc, the A&S plumber was to have installed the replacement water softener we bought from Lowe's in Rio Rancho, NM. He did a ""pre-installation inspection."" NOTE: Lowe's advertised the price included basic installation. There had been a Culligan water softener in the home when we purchased it. Therefore, all the required piping was in place. We did not want to continue to lease this softener hence it was removed when we bought the home. I was present when Doc did the inspection. He specifically told me ""everything is there he needs to install the new softener."" He then informed me ""code requires all pipes be insulated then an inspector must perform an inspection."" He advised Lowe's the cost would be $563.00 of which his labor was $441.00. The cost of the softener went from $967-installed to $1530. We contacted Sunshine Plumbing and Culligan to provide their evaluation as to the necessity of insulating the pipes. BOTH indicated there IS NO CODE requirement requiring the pipes be insulated, nor is an inspection required. We cancelled the purchase with Lowe's and purchased a new one from Culligan. The Culligan plumber successfully installed the softener, no pipe insulation or inspection required. BEWARE OF A&S PLUMBING OF ALBUQUERQUE, NM. THEIR PLUMBER DOC IN MY SITUATION IS NOT HONEST AND WILL, AS HE DID WITH US, WRITE HIS ESTIMATE HIGHER THAN IS REQUIRED TO INCREASE HIS INVOICE. ALSO LOWE'S SHOULD NOT CONTINUE TO USE THIS COMPANY TO INSTALL THE WATER SOFTENERS THEY SELL.

Shirley Y.

Enchantment Plumbing installed a furnace/ac rooftop combo unit at my house Jan 2013. After that, my roof leaked everytime it rained/snowed near the area where furnace/ac was installed. (Roof was replace Sept 2010). I would contact Kevin about the leak & he would send one of his crew to patch the leak. It never quit leaking & I finally got a licensed roofer to patch the leaks. ($800) out of my own pocket. There is also drywall damage inside 2nd bdrm & ceiling stains from the leaks.
Then on Jan 27, 2015 my furnace quit working. I called & texted Kevin several times but got no response whatsoever. I finally had to call Carlson's Plumbing & they determined that it was a faulty gas valve & it would cost $683 to replace which I paid for out of pocket even though Kevin assured me it had a 10yr warranty when he installed it. NOT HAPPY!!!!!!!

Janie O.

Mark Carpenter Plumbing has by far the poorest customer service. Not only did they leave our kitchen sink unusable since 9/17/21, they did not call or follow up the following Monday as they said they would. We had to reach out to them over and over in order for them to come back to assess the job they made worse and give us a quote. Even though the quote was quite expensive we were willing to continue working with them;however, once again they left us in the dark. Finally, we gave up on them and chose to go with another plumbing company with exceptional customer service plumbing skills who ensured our kitchen sink is up was running again before leaving for the day. Save your money and save yourself the frustration of dealing with this company who could not care less about when they leave their clients in a lurch. One star is much too generous.

Dustin A.

I called in for my AC unit not cooling. They fixed it in less then 12 hours. The best customer service I have ever had. I will always use this company. Dustin

D K.

2021-July! Two techs showed up and were unable to determine why there was water residue at the base of the toliet. After about 18 minutes of troubleshooting, the tech informed me to proceed further, I must pay a shocking $160.00/hour, additionally they will need to cut in the dry wall to further troubleshoot, and they wouldn't repair the drywall. I understand the job was an investigation challenge for the techs, but I cannot recommend due to the extremely HIGH cost/charge. I believe they were taking advantage of me and the situation. By the way, this company had the HIGHEST quoted charge/cost out of 4 other plumbing companies in Clovis. I will call a different plumber in Clovis. (If the company reaches out to me discuss a solution, then I will edit my review to reflect the situation. )