Lindstrom Company Plumbing

Shan Y.

We're planning a bathroom remodel and needed to submit a video of our sewer lateral to the city. We reached out to Lindstrom and they sent Tony out to take the video. They walked us through the submission process through Public Works and everything worked out great. Their professionalism and patience to explain things to us really inspired confidence. Thanks!

W S.

Bad experience with Lindstrom... Had a sink clogging/backfill issue about a year ago, Miguel came and charged $350 to fix it. He told me the clog may happen again in several years with dirty stuff accumulating in pipes. Just six mons later it clogged again! I called Lindstrom and Miguel came again, but he couldn't fix it. He said his snake would not go to the right direction when it hit a T joint. He still charged me $280 for his trouble-shooting time, claiming he would give me a quote for replacing pipes to fix the problem once and for all. He never calls back for the quote, even after I called in the office. I called another plumber to fixed the problem, and it's less than $200.

Kim R.

Miguel arrived prior to his appointed window and got the job done promptly with friendly professionalism! Thank you, Miguel and Lindstrom Company Plumbing. I will be calling back for our future plumbing needs.

Lynn I.

Just called Lindstrom again with a broken kitchen faucet that was spraying water everywhere. It was 4:45pm and I didn't dream someone could actually come right away. But Miguel, who is always SO pleasant and helpful, was here in 35 minutes and saved the day!! So make the number of plumbing emergencies at our household 3 now, and 5 stars every time for Lindstrom!

Roger K.

the rating is for Miguel. He is knowledgeable and professional, works efficiently and cleanly. He is so pleasant and a happy person to boot.

Dean P.

This is really a two part review that, unfortunately for the company, averages to 3 stars.

The person answering the phone is quite rude and seems incredibly disinterested in providing even a modicum of good customer service - so 1 star for their public/business interface on the phone. I get the fact that most folks calling are distressed and confused as to what they need - but that is why there is a great need to have a confident voice on their end. Despite my initial contact with the company I scheduled an appointment based on my neighbors experience with the actual service provided.

Miguel, however, is worthy of 5 stars - very knowledgable, professional and did a fantastic job - He was pleasant and provided me the confidence I needed that he would do the job right.

So, if you can get past the horrid initial customer service, you will eventually have a trusted and professional company representative come and fix your plumbing needs

Karla C.

The plumber who came and put a temporary fix in our leaky/not working bathroom was fine.

However, I am giving the two stars because of the experience with the office manager/receptionist. My husband and I have made multiple calls to try and schedule. We have been told repeated that they will call back. Of the 3-4 times we tried, they only called back once. For my husband, they said that the plumber would show up at a certain day/time and it was a no-show.

Seriously, the front office didn't even apologize when I said I never got a call back or when my husband said the plumber didn't show.

Patricio B.

Todd and his team did a fantastic job replacing our sewer line through the San Mateo city program three years ago. His prices were very reasonable after I did three comparison quotes.

R T.

Called around 4:30 Friday afternoon. The lady that answered the phone said to call back on Monday. She didn't sound very professional. I even had to ask if I had called Lindstrom Plumbing. Bottom line, she didn't take a message. She only said that ""No emergency calls were being taken"". I'm not impressed.

Sara C.

I was so impressed with Miguel. The solution he proposed for street access to our sewer main cost $350--so much better than Master Plumbing of Mountain View who proposed a $3000 solution. Needless to say our landlord didn't go for that one.

Miguel clearly knows his business and also was a delight to work with--kind, courteous, and very professional. Thanks Lindstrom!