Lighthouse Plumbing Services

Christine G.

Did not follow instructions at all. Three times came to my house and work was done wrong. I was on a business call when they first came and said they were done so I paid them. When I saw what they did I called and they sent someone back out who fixed only one of the three issues. Still not doing the work I originally asked and paid for but at least fixed one problem. I still have pipes in the wrong spots sticking up out of now where and one section of small water lines that connect nowhere. Service has gone down drastically everywhere but this is unacceptable for $800

Mike A.

Lighthouse Plumbing recently did a few Jobs in our condo. It was a great experience and we would highly recommend them. Professional, good price, on time, and quality work.

Mary P.

Horrible customer service and the president of the company was rude when I called to ask why the plumbers were not at my house during the designated 3 hours time frame. No follow up call giving reasons for the delay. Disappointed and I have researched through the BBB for a more reliable plumbing company.

Ross H.

If you're seeking honesty and integrity in your plumbing company, you'd better search for another plumber. Lighthouse Plumbing installed an instant hot water heater for my elderly parents' (in their 90's) Jupiter condo in February of 2019. Charged $1,025 total, parts & labor. Water heater had a 3 year warranty. In May of this year (2021), within the 3 year warranty period, the heater stopped working. My parents called Lighthouse Plumbing to have the heater repaired. The tech came out, told my parents he needed to order a part to repair the heater. The tech returned a few days later, installed a new hot water heater (identical to the failed unit) and presented my folks with a bill for $1,900. When I called Cheryl at Lighthouse Plumbing questioning the outrageous increase in service charge from 2 years earlier she promptly mailed my folks a $900 refund check. (So, what if I didn't call?...ripping off old, unsuspecting folks!!! Great family business!!). When I then pointed out to her that the heater had a 3 year warranty she said I'd have to take that up with the manufacturer myself (great customer service! Standing by the products you sell your customers!!). I contacted the out of state supplier who informed me they could send a replacement heater, but could not refund us since the sale went through a distributor. Replacement heater received. When I brought it to Cheryl at Lighthouse Plumbing she refused to accept the heater and issue us a refund!!! Fortunately, the folks at Sunshine Plumbing Supply, Joe Binkley in particular, were willing to step in and honor the warranty that Lighthouse Plumbing refused to honor. Not sure what markup Lighthouse Plumbing took on the heater, but at least my elderly parents were able to get a refund on the wholesale cost of the heater. Moral of the story... #1 - Stay the heck away from Lighthouse Plumbing - Untrustworthy and do not stand behind their products or service. #2 When in need of plumbing supplies, head over to Sunshine Plumbing Supply in Jupiter, an honorable company that stands by the products they sell!!

Beth H.

I'm not one to bash a small business but my experience with Lighthouse Plumbing was a total fail. I scheduled an appt to have 3 faucets and a garbage disposal installed. Two young men showed up and let me know the sink flange was not long enough to hold the garbage disposal and that I could pick one up at Home Depot. Since they had 2 other faucets to install I said I would run to Home Depot and pick it up. Well, Home Depot told me they only carry a standard flange but the appliance section may have something that works so I purchased 2 other drain assembly's from the appliance dept to see if they could use either of these. When I returned home the guys were gone. My home was left open and unsecured without a note as to if/when they would return and/or whether the other sinks were operable (water was not turned on). Not knowing if maybe they went for a lunch break, I waited an hour and then called the office to inquire only to be hit with a very unprofessional response from the co-owner of the business Cheryl who responded with """"I can't keep my guys at your house while you go shopping for parts"""". What? Her guys told me to go to Home Depot and purchase the part. I would expect some type of communication as to where we're at with the job. So, Cheryl said she would 'schedule' me for another day to complete the work. No thank you. I cleaned off the plumbers putty left on my new $800+ sink and called another plumber to come in and redo the 2 leaking faucets they had installed and complete the work. Communication is key to a successful business. Also, please train your guys to reach out to whoever the more experienced plumber is for advise if they're in a situation they're not familiar with. Not cool to leave a homeowner in the dark and w/out H2O. I hire licensed/insured companies for a reason - I want the job done and I want it done right.

Jeff M.

Have used them several times over the years at various properties. They show up on time. the work is completed on time. the price is very expensive. Wanted to charge $800 labor to swap out a water heater in a garage. Its a 1.5 hr job at most. When I asked about high labor cost, the reply was """"that's what I get"""". Not its a tough job, or highly technical. Just he can get away with charging that. I paid 300 and the tech got me an $85 coupon towards the cost of the heater from Homedepot.

Scott P.

The technician showed up and could not repair the toilet because he did not have the part. He said he would check with the office and have them order the part the following morning and someone would be in touch with me. I told the technician that this is a secondary home and we're not here all the time. He understood the importance, at least I thought he did. I had to call the office the following afternoon and the lady said they could not order the part anywhere and suggested I buy a new toilet from them. Not a chance! Arrogant, rude and not helpful in any way.

Howard G.

This company has done work for us on 2 previous occasions; prompt, fair, cordial, reasonably priced. Today we had a problem with our kitchen faucet. I described the problem to the senior plumber and his wife via video and text. I received an immediate call from the plumber who was out on another job; we face timed and he walked me through a solution for the problem on the phone. He saved me an expensive service call- I never would have found the solution myself. And his great service and honesty has earned our admiration and trust. We will use them for all our plumbing needs, and will tell everyone we know to do the same.

Gina M.

Their repairman were beyond polite and courteous, right on time. They listened to what I was describing as the problem and addressed it immediately. All was fixed in a timely manner and I'm thrilled to have someone who knows what they are doing.

Kelsey L.

Lighthouse plumbing is awesome. A great FAMILY run business. They always take good care of us quickly and they price fairly. Thanks Guys - K Lynn