Lighthouse Plumbing Services

Brandon S.

Did not follow instructions at all. Three times came to my house and work was done wrong. I was on a business call when they first came and said they were done so I paid them. When I saw what they did I called and they sent someone back out who fixed only one of the three issues. Still not doing the work I originally asked and paid for but at least fixed one problem. I still have pipes in the wrong spots sticking up out of now where and one section of small water lines that connect nowhere. Service has gone down drastically everywhere but this is unacceptable for $800

Clayton S.

Replacing a short water heater took over 5 hours and afterwards they wanted $200 over the quote since two values were broken during the installation. We were given the option to pay $100 if we wanted to have the values replaced when the order was placed so paid that extra fee.

Leydis P.

I'm not one to bash a small business but my experience with Lighthouse Plumbing was a total fail. I scheduled an appt to have 3 faucets and a garbage disposal installed. Two young men showed up and let me know the sink flange was not long enough to hold the garbage disposal and that I could pick one up at Home Depot. Since they had 2 other faucets to install I said I would run to Home Depot and pick it up. Well, Home Depot told me they only carry a standard flange but the appliance section may have something that works so I purchased 2 other drain assembly's from the appliance dept to see if they could use either of these. When I returned home the guys were gone. My home was left open and unsecured without a note as to if/when they would return and/or whether the other sinks were operable (water was not turned on). Not knowing if maybe they went for a lunch break, I waited an hour and then called the office to inquire only to be hit with a very unprofessional response from the co-owner of the business Cheryl who responded with """"I can't keep my guys at your house while you go shopping for parts"""". What? Her guys told me to go to Home Depot and purchase the part. I would expect some type of communication as to where we're at with the job. So, Cheryl said she would 'schedule' me for another day to complete the work. No thank you. I cleaned off the plumbers putty left on my new $800+ sink and called another plumber to come in and redo the 2 leaking faucets they had installed and complete the work. Communication is key to a successful business. Also, please train your guys to reach out to whoever the more experienced plumber is for advise if they're in a situation they're not familiar with. Not cool to leave a homeowner in the dark and w/out H2O. I hire licensed/insured companies for a reason - I want the job done and I want it done right.

Kurt A.

This company has done work for us on 2 previous occasions; prompt, fair, cordial, reasonably priced. Today we had a problem with our kitchen faucet. I described the problem to the senior plumber and his wife via video and text. I received an immediate call from the plumber who was out on another job; we face timed and he walked me through a solution for the problem on the phone. He saved me an expensive service call- I never would have found the solution myself. And his great service and honesty has earned our admiration and trust. We will use them for all our plumbing needs, and will tell everyone we know to do the same.

D'Angelo D. G.

Lighthouse plumbing was paid thousands (10k+) to convert potentially bad plumbing to up-to-date plumbing. My mother, who is 74, trusted them because others in her community used them, and I'm sure the Jupiter location and lighthouse logo didn't hurt! I confronted LP about how the copper pipes were mounted on the exterior of the home as they did the job. They had copper pipes running down the white exterior wall of a home in a beautiful Palm Beach Gardens community. Subpar work anywhere in modern times! LP said it wasn't possible to mount on the interior and refused to mount on the interior. I was then assured that this was okay and would not be an issue with the HOA. I explained that it would be an issue for me if the HOA or Code was violated. I was assured it would not be a problem! End result... their work resulted in an HOA violation and costing more out-of-pocket expenses to correct! Modern plumbing is not normally run down the exterior of a home! Grant said he would correct the plumbing with more money and at a discount ($395), which he stated was """"at cost"""". Grant said he cannot be expected to be held accountable for HOA rules. It should be noted that Grant was yelling at me when I called him out on the deception. I questioned his yelling when he finally allowed me to speak and Grant blamed his loud voice on his diesel truck. Ok. lol. It appears that running pipes down the exterior like the 60's is easier and more lucrative . Why would you hire this company??? Buyer beware!!! In my opinion, based on education and experience, Grant wanted to make more money by cutting corners by being misleading and deceptive. We were 100% willing to have the job done right the first time. Grant complained that he would have to charge more. It's sad that some contractors are deceptive and lack transparency. I get it though...I guess there's a lot of older people here to take advantage of.

Jenae R.

The technician showed up and could not repair the toilet because he did not have the part. He said he would check with the office and have them order the part the following morning and someone would be in touch with me. I told the technician that this is a secondary home and we're not here all the time. He understood the importance, at least I thought he did. I had to call the office the following afternoon and the lady said they could not order the part anywhere and suggested I buy a new toilet from them. Not a chance! Arrogant, rude and not helpful in any way.

Trish C.

Zack was fantastic. Quick and thorough. Friendly and professional, cleaned up after he worked...he is our """"go to"""" from now on!

Lisa H.

We had an emergency and needed a toilet replaced immediately. They were able schedule us later that day, showed up right on time and installed the new toilet without issue. They even cleaned up the broken pieces of the old toilet and took the old toilet and all the new packaging. Price was reasonable too!

Patricia K.

Lighthouse Plumbing recently did a few Jobs in our condo. It was a great experience and we would highly recommend them. Professional, good price, on time, and quality work.

C R.

From scheduling to work completion, Lighthouse Plumbing is so easy to work with. I highly recommend them for all your plumbing needs. They returned our call for service promptly; and so we were able to get an appointment right away. Cameron, our plumber was punctual, professional, friendly and polite. He did a great job. He is our """"go to guy"""" now.