Lightfoot Mechanical Services

Lw J.

I don't remember what I called them out for last year and I guess I was pleased but the service yesterday was a nightmare.....the idiots in Dispatch got the times all wrong and didn't bother to let me know so while I was thinking the repairman would be there between 8 and 9 he actually showed up a noon....whole morning wasted. And to charge $368 to install a kitchen sink faucet??? and I had already purchased the one I wanted and had it there at the house? That is outrageous and totally overpriced. I know all plumbing companies over charge, but they took it to the extreme!

Lyn A.

Was quoted $5800 for plumbing work from Lightfoot that I now paid $180 to have completed by another certified plumber in Weatherford. The Lightfoot rep said it would take lots of time and labor - like a week to complete. Other plumber that I just hired did it ALL today while I waited. 1.5 hours to complete. Lightfoot are total crooks! Have heard this from people who have actually worked for them in the past. Price gouge! DO NOT USE THESE GUYS!.

Mike M.

Sam came out... He took forever. "Diagnosed" that we needed to change the air filter. Air filter was changed within the past 3 weeks, genius. Air filter was dirty due to underlying compressor issue. Compressor needed to be replaced. Diagnosed and replaced by a REAL company same day. This is a SCAM company. Sam is a total moron. UNQUALIFIED. Grateful for their trip charge coupon. Paid them NOTHING--that's exactly what their service was worth.

Britain S.

Jul 10

to Lightfoot
Your plumber was reeking with alcohol. It was obvious he had gone on a drunken binge the night before and did not come prepared. He told me he was up all night. He was VERY unprofessional. I do not like that he smelled of alcohol and he is trying to slander ME. You need to hire PROFESSIONAL people that come PREPARED to work. I do not appreciate this man lying about me. HE WAS STILL DRUNK AND STANK. That was the main reason I said I was not going to pay right then until you heard my side of the story. Don't be afraid to FIRE HIM just because he may scream discrimination. It was FRAUD and lack of professionalism to send that man out here. He scared me! I'm sure if he had to punch a time clock someone else smelled him. By the way. I spent $91.00 at Home Depot and fixed the shower myself after he left. Have a wonderful day and try to hire people that won't make your company look bad. I plan to give you a bad report right after I write this e mail.
PS...I didn't mention in my July e mail (now it is August) that your so called plumber was going to charge me over $500.00. Then when I complained he reduced it to over $300.00, which he would have to come back and do? Scamming?? ...and actually you don't deserve 1 star, but it would not let me post without one star at least as you have not responded properly to my July complaint I sent you through e mail. You just say..."Have a nice day!"
PS: I received this in my mail today 8/19/2017...it doesn't matter if there were parts missing. The whole thing was disassembled by myself. Doesn't matter if all the parts were there or not. What matters is your plumber had a HANG-OVER and said he did not have the parts which also he admitted he had NO CLUE what type of shower outlet I needed. Why not? There is the shower...figure it out! Unless of course you went on a DRUNKEN BINGE the night before and your BRAIN is not working. He told me he would have to come back. So obviously $40.00 is TWICE the mileage. And if you are just scamming people for gas money, well...your really hard up for business. Yes I will pay you free loaders FOR DOING NOTHING BUT SENDING BILLS HARASSING ME SAYING..."Have a nice day!" Most companies would drop the gas bill after hearing the customers side of the story but since you are not, that shows how you do business. One more thing...since I am a woman and the plumber a Hispanic man, he thought he could take advantage of me. I guarantee you he would not have treated a man this way.

Mike S.

Prompt, answers all questions, emails details of repair and does repairs normally in one trip.

Stephanie C.

We revived an ad in our mailbox from Lightfoot for a $93 drain cleaning special, and we had a clogged bathtub drain, so my husband called to schedule an appointment. But he was told that because of where we live, there would be a $99 driving fee in addition to the $93 cleaning fee.

Um... that's more than double the advertised price. There was nothing on the coupon we received about additional fees.

It makes me angry that Lightfoot sends ads saying "$93 or it's free" to people who can't get their services for $93. If we're out of their usual driving range, I understand why they would want to charge us an extra fee to cover the trip. I really do. I just think that, if that is in fact the case, they probably shouldn't have mailed us their ad at all, since it really doesn't apply to us. Alternatively, they could have included wording about additional driving fees, so we would have understood what they were really offering from the beginning. As it is, I feel this company has wasted our time and also mislead us in order to try to get our business, and I really hate that.

If you're advertising "$93 or it's free" services to someone, you really ought to honor your ad and provide the service for $93. I have no intention of doing business with this company, ever. I just don't like dealing with dishonest people.

Kimberly P.

Use to use Lightfoot all the time. Even bought an AC unit from them couple yrs ago but will not use them again. They charged me $460 to install a ceiling fan and small chandelier that were already wired from ceiling and switched were already installed. First the tech, who was nice and professional offered a price of $600 which I about passed out over then he offered me lower price which was still crazy. I even used a coupon. They called me to ask why I was upset and lady said that they are a growing company with lots of overhead. They are sending me a partial refund but its so disappointing to see a great local company get to big for their pants.

Mack A.

Shawn M. showed up on time on a Saturday. He identified the issues and offered bid. He was very professional and completed the repair quickly and got our air conditioner going again. The only problem I had was with the price of the work. Lightfoot thinks their parts are made of gold and their service costs are high too.

Cory D.

Stay away! Called these guys out on a recommendation from a family member. Wanted to get a quote on installing a water softener I had already bought from Lowes. The guy that came out was pretty much only interested in selling me an $8000 system of their own but did give me an estimate of $2900 to install the one I had. I had 3-4 other plumbers quote the same thing for $300-$400 (it's about a 2-3 hour job). Seems like this company definitely tries to screw you if you let them. I would definitely get second opinions before you hire them.

Pickyconsumer C.

Their service is exceptional; knowledgeable and professional technicians get the job done right. My complaint is that they use fixed job pricing, not hourly, and are VERY expensive, more than double what other reputable companies charge. The service is great and the job will get done, but at a very high price.