Lighten Up Plumbing, Heating, Cooling and Electric

Ruth B.

No electrical or plumbing experience with these folks, but, one of their drivers just about ran over me in their van this morning while I was driving south through Boulder! Apparently this is how they get to your home so quickly! I drive a small car and it was like they stepped on the gas and passed me so close that I screamed in the car. I don't have the license plate because they sped around me way too fast! In any event - just based on this experience I would not want to call them for a job!!

Renee M.

I recently put in a review on this company because I was upset about them not showing up on 2 appointments. The owner called and I have to say that we had a very good conversation, she was kind and really felt bad that it went the way it did. I will use them again because of the considerate call I received back from the owner. I know things sometimes happen and go wrong and it is how you handle it that really matters and makes the difference. So this is a revision of my review.

Renee M.

Christopher G.

Not Trustworthy. They told me that 3 parts needed replacement and tried to charge me over $800 to fix my furnace, said it would take three days. I got a second opinion and it cost me less than $200, plus it was fixed the same day and has been working fine for the past month. Only 1 part needed to be replaced, not 3. Their response was ""We didn't want to void your warranty"". I checked with Goodman...my warranty would have been, and currently is, fine.

Dawn B.

I found this company on the BBB site. I needed my garbage disposal replaced, so I called for an estimate. They would not give me one over the phone, but I had a technician come out to assess the problem. My disposal was broken, which I knew, so he proceeded to give me pricing. He gave me 3 package deals to choose from: 1. $535 2. over $600 and 3. over $700 plus they encourage a ""jet"" device over $200 to help prevent clogging of pipes. I was shocked at the price. I agreed to the lower price. After they left I called around, should have done this before, and the pricing was from $175 to $250. The cost of the garbage disposal is $100 at home depot, plus another few dollars for parts. The remaining $400 is labor is guess. I've called and emailed repeatedly for breakdown of the costs, but I have not gotten any response. I have filed a complaint with BBB as well. This is ""highway robbery"" to charge such ridiculous amount for a simple service that didn't even take an hour! DO NOT USE THEM IS YOU WANT A FAIR PRICE.

I talked to service manager, and he explained pricing. I still don't agree with the how high the prices are, but he compensated me some. He was a nice man willing to hear my concerns. I would probably use them again, but I would obtain 3 quotes first!

Deb F.

We just had Lighten Up install a whole house fan. We selected them after getting bids from several companies, all offering the same or similar services. Lighten Up uses Quiet Cool, from my research, it's the best unit on the market and their bid was the lowest for the unit we wanted. The work was scheduled and completed quickly, and we couldn't be happier. It's the first time we've slept comfortably at night all summer! Highly recommended!

April G.

We've had excellent service in both electrical and plumbing with Lighten Up!

In finishing our basement, we had them run both the electrical and the plumbing. They were the only subcontractors who showed up on time, and who cleaned up well after themselves. They were friendly and professional.

Later we had a home humidifier installed. Again great work, and clean afterwards.

The service is not the cheapest, but they've been excellent to work with and we'll use them again!

Jru S.

This is a difficult review, because I have had good and bad experiences. Their electrician, Caleb, came out, and was very good, although on the expensive side. Then their HVAC people came out and helped solve a couple minor problems without issue. So at this point, I would say I had a positive experience.

In comes their plumber, Ben. We needed a minor job to prepare for a project. Ben was the epitome of a salesman, trying to find anything and everything he could claim was wrong to raise the price to almost 3,000 dollars. He then tried to make it seem like he felt uncomfortable leaving without the job done because it was so urgent. We hired a second plumber who came out, and did the minor job for 400 dollars. When asked about the ""problems"" Ben pointed out, he laughed and said it was typical of them to try and find other stuff to charge customers more money.

The good experience does not outweigh the bad, and I will not use them again.

Guy G.

Never again! I had used Lighten Up last year for some plumbing work and had been satisfied.

Last week we noticed wastewater backing up through the drain in the basement and the house smelled of sewer gas. Called Lighten Up. They were able to have a tech here within an hour. They were not able to clear the line and it appeared I would need to have the sewer line replaced. They brought in an excavator and dug a relief pit in my driveway and were supposed to replace the line on Monday of this week. I was told the excavators would be here Monday morning. At noon, after seeing nobody, I called. They told me in about an hour. Ninety minutes later, another call. This time they said ten minutes. For the rest of the day, I got differing stories and times for when the work would begin. Finally, at 5:00 p.m., I told the manager handling the job that I was done dealing with it for that day. He assured me that I was first on the schedule for the next day.

At 6:30 p.m. Monday night my doorbell rang. There was a guy with his two kids (about 10 and 14 y/o). He said, ""I'm supposed to dig up your driveway, or something."" He had no clue what the job was and he was in his van with no equipment to actually do the work. I asked him why he hadn't been there in the morning. He responded that he needed to call his boss. I started to say something else and his kid said to me, ""Just shut up, old man."" I threw them off my property.

Tuesday morning the manager showed up and said the excavating crew would be there shortly. Ten minutes later, they showed up. Two guys in a pickup truck with no equipment. They said the excavator was right behind them and should be there any minute. An hour later, they said their excavator had just quit and they MIGHT be able to have another crew the next day.

To his credit, the manager fired them on the spot and called another company. They showed up that afternoon. But now there's some problem with permits (which should have been taken care of before) and it will be another 5-7 days before anything can be done.

At this point I fired Lighten Up. They did refund my entire deposit right away. But I still have a large pit in my driveway that wastewater from my house dumps into. I have another company coming to actually fix the problem.

Lighten Up is an inconsistent company. For small jobs they seem to be pretty good, if not a little on the high side for prices. For anything big like this, they are obviously out of their league. The worst part is the lies and different stories they tell you to keep you quiet while they aren't doing anything.

I do like their office staff. It's a pity they don't work for a better company. There are better places out there to call for services. Bypass Lighten Up unless you happen to enjoy aggravation.

R A.

Cas came out to our place to check over our Hot water tank that I swapped out. Always great to deal with Lighten Up. Friendly on the phone and the guys are professional and polite at the house.
THX

Yvonne L.

We strongly recommend Lighten Up Electric and Plumbing. We had a major problem with our drains not draining, and the dishwasher suddenly flooded the kitchen floor. We called on Monday, and they arrived that very morning. It was a complicated problem and the 3 gentlemen with Lighten Up worked diligently until 6:00 pm. One tech even sprayed the kitchen floor with a cleaner, and swabbed it down. It turned out to be a 2-day project. They were very courteous, arrived on time, called ahead and thoroughly explained everything. We were able to view the problem when they put a camera locator into the pipe.
Thank you Brian, Klaus and Dave for your expertise. You 3 are a credit to Lighten Up.