Liberty Plumbing & Septic Service

Aura C.

Vino a ser un trabajo aquí ala casa no lo iso bien y rompió una tubería le marcamos para que viniera arreglar lo que iso y no se quiere aser responsable que aga lo que quiera aser fue su respuesta ! No lo contraten siempre el mexicano Jodiendo a otro mexicano

Ielen S.

Horrible Experience - Rude, Unprofessional, and Overpriced

If I could give Liberty Plumbing-Septic & Portable Restroom Services zero stars, I would.

I initially contacted Alex on the phone and after speaking about our needs. he asked me to follow up with a detailed email. I emailed the complete service requirements in detail, specs, and photos, which I sent per his instructions to Tina, the ""office manager."" We scheduled an appointment on-site, and when Alex and Tina finally arrived--20 minutes late, mind you--Alex immediately changed the prices we had discussed. When I questioned him, he responded dismissively, saying, ""I'm the owner, and I'm always on-site and didn't pay attention to what you were saying. You mis-communicated."" Despite my having sent a clear, thorough email, he tried to shift the blame for his lack of attention to detail onto me. He would not budge on the fact that they did not pay attention to my needs or read the email.
I informed him that I was reviewing three bids and would contact them after consulting management. I did not want to waste their time. When I got back to the office that same afternoon I contacted Alex to notify him that another company had quoted us a much more reasonable price on two of the items on the list which was a significant difference, Alex accused me of ""wasting his time and gas,"" even though site visits are an essential part of his business. He then started throwing around insults, saying I was ""not an honorable customer"" simply for asking why there was such a large price discrepancy.
I was shocked by how quickly he escalated to rude, hostile behavior, especially on a professional conference call where my assistant was present as a witness. Alex actually hung up on me mid-conversation after making unfounded personal attacks and me questioning him as to why he was being rude to me and name calling after I had called him to question a huge price difference so I would have an explanation for management.
We're a reputable development company, and I can honestly say this was one of the worst experiences we've had with a service provider. Unprofessional, disrespectful, and alarmingly quick to insult. If you're considering working with Liberty Plumbing-Septic & Portable Restroom Services, beware--their attitude and pricing are unreasonable, and their customer service is outright appalling and beyond unprofessional.

John H.

Great job! Very fast and efficient. Friendly and on time. Would recommend to all. They are a quality service and this is our second time with them.

Erica N Ernesto G.

Liberty did their job!! I had my septic pumped exactly 1 year 8 months ago by another company I won't mention the name but it starts with a K and it's an animal from Australia. Liberty was at my house getting the job done all morning and part or the afternoon pumping. When the other company came they were in and out within 2 hours. My septic shouldn't of filled this fast!! I've been in my home 11 years and when ""k"" came to cleaned my septic it had been a little over 9 years without issues. That was our first pump. We are a family of 4 so for it to have filled again in 1 year 8 months isn't normal to me. We have always been a family of 4. I recommend Liberty they will get it done right!

Azalea S.

this company is very excellent. never had a company that did the job efficiently without me telling them about what to do. I'm very pleased. I'm calling this company and getting my septic tank's done with them. They're very affordable and fast on their job, they got the job done quick and efficiently and finally we got a running toilet couldn't be more pleased on how excellent this company did the job. I am so going to be calling them for my plumbing.

Jeff H.

Our septic system backed up on a Saturday afternoon. We began calling plumbing companies only to have people tell us we will call you Monday or they don't service residential septic systems anymore. Alex, not only took our call, he came out, with his wife, on Sunday and pumped and cleaned our system. Of all the companies who have came before him, he was by far the most professional and clean. Alex and Liberty will be our first call every time.

Jojo S.

Rip off price of $150 for a quick and easy snake to clear clogged drain. Taking advantage of people!

Amanda M.

Liberty saved us. We spent the better part of FIVE weeks not being able to shower, do laundry or flush only when the smell got unbearable. All that time we spent nearly every day trying to hire a septic service by calling every listing online from one end of the county to the other, leaving messages and requesting quotes by email and only hearing back from 5 or 6 that informed us they don't offer that service - despite being listed under SEPTIC PUMPING SERVICES. Of course, the last name on our list was Liberty. We contacted Alex, who quoted us $700 to come to Tehachapi from Bakersfield for the job. (understandable, given the obscene price of fuel). When the guys arrived - earlier than the scheduled time, they discovered they would need to pump our tank from two places and had to dig to find the second access. And, one of our tanks contained what amounted to a solid block of ""material"" that would require alot of effort to break up. The additional charge was only $50. They were done in a little over two hours, put the dirt back and spent a few moments giving me tips on keeping things flowing.
We are very happy with the job they did; I am sorry I didn't have anything cold for the guys to drink before they left. I will be keeping their number handy because I won't be hiring anyone else. Thank you Liberty!

Adah B.

I set up an appt with Alex one week in advance, my appt time was 8-830 am on Wed October 20th,2021. It was confirmed twice by phone.. On day of appt I text Alex prior to Appt time, no answer. I called him him maybe 4o mins later and left him a voicemail still no answer, he texted me back at 10:06a.m. stating something had come up and that he could arrive by noon. I understand that things do come up, but there was no communication from him until over 2 hours pass my appointment. This is unprofessional and I will never do business with him again.

Kevin O.

The septic tank was full on one of my houses and it was Super Bowl Sunday. When I called they were not available but said they could empty the tank the next day. They had another job first thing and would be by after that. In the afternoon my renter called when he returned from work to tell me the didn't pump the septic tank. In the late afternoon it is impossible to find someone else so I had to arrange for another pumping service for the following morning. I can forgive someone for being too busy to take another job but not for accepting the job and then not showing up or calling. I will not be using Liberty Pumping again.
The last time I used them I caught them using diluted acid. They claimed it was 92% or higher but I weighed the five gallon container and since sulfuric acid weighs almost twice as much as water they couldn't deny it was under weight for full strength acid. They did pour in 15 gallons instead of 10 for the agreed price. I shouldn't have to watch anyone to keep them honest. This time was my fault, I should have learned my lesson last time.