Lex Air Conditioning and Heating

Jeff H.

Lex Air is the most professional, honest and dependable A/C & Heating Company we have ever used. This is the second time we have used them and will continue to be our go-to company. We were very impressed with Daniel with how thorough and informative he was. Highly recommend!

Jim R.

Bad experience, they were really quick to come out and had nice manners, aside from that they completely had no clue of what the issue was, the tech even forgot to put a screw back in the AC.
They wanted to replace the whole air handler, I called another company to get a 2nd opinion and it turned out it was a simple clogged filter.

I'm not sure whether he didn't figure out the issue, or whether he was just trying to sell a whole new AC system.

Britt H.

We just bought a home and our AC went out. In April and we got quotes from multiple local businesses Lex Air had the best prices, and were the most patient with us being new home owners. Kenny helped us and explained all our options and didn't pressure us in anyways to get more than we NEEDED. The installation crew was awesome and answered all of our questions and Kenny even came by on installation day to make sure things were going smoothly. I waited to review until the middle of summer to see how our unit would do and it is still doing great!!! Great company!!!

David N.

We have used Lex Air for years (had a new unit installed at our old home along with maintenance calls and an expensive repair at our current home). For whatever reason, whenever I try to schedule for issues we always are getting nickel and dimed for service fees. We tried scheduling time with them today and Saturdays are considered extended hours with a $120 fee which is not waived if you do the work through the company. Considering we have done at least $12K in repair/replacements with them, you would think they would be willing to work with a continued customer on these overpriced fees. We called two other recommended companies who both had significantly lower fees than Lex Air to see us same day on the weekend. I'm shocked that Lex Air cares more about $40-$120 more in fees on the weekend than securing work through a repeat customer.

We truly like the quality of work and the techs but I'm just tired of the ridiculous fees and run around when we call to schedule.

Crystal S.

I have to amend my previous review because a second vendor brought it to my attention that this company ripped me off. They grossly overcharged me for their service and for parts and were super dismissive and rude when I called asked for details on my invoice.
What a huge disappointment! I won't be using them again. Scammers!

Carole S.

Horrible company, we bought a Trane AC unit n 2 1/2yrs later, stop working. They had to come out 3 times within 3 weeks to finally fix the problem but charging us fee up to 600 bucks. Instead of paying one time coming out fee. Incompetent n I can't trust this company.

Heather S.

If I could have given them zero stars I would have. After spending over $20k in repairs for a 5 ton commercial unit over the course of this summer in multiple visits (10 or more) the unit would work, then fail or freeze up again. After expressing my displeasure with them again today "Bobbi" told me that we would incur the $127.00 truck charge regardless. I get that this is pretty standard across the metroplex, but if I've already spent over $20k with your company to fix this, you'd think that the least you could do would be to waive the truck charge. He said, "What if it has nothing to do with the repairs we've done?!??". Seriously. For $20k I could have bought an entirely new unit and you're trying to tell me that it continually failing to cool is a new issue? Unbelievable. Steer clear from this company at all costs. The technician who visited was super cool, but their manager's perspective on customer service is horrible.

Deb M.

Used to be good, now their customer service, and service is trash...

We used Lex Air when we were at our previous home and they were wonderful. The people answering the phone were always very friendly, they showed up on time, and the service was spot on. We had them replace our HVAC units, and complete some duct work, in 2021 and we couldn't have been more pleased. We were part of their regular maintenance program and never had a problem with service.

When we moved into our new home in August this year, we called Lex Air again to service our unit because we had enjoyed such great service previously. First thing - when I called they asked me if I was a previous customer and I said "yes" so they asked me for my old address. I provided it to them and then was told I needed to be transferred to someone else. Odd, I thought, as that had never happened before but things change so I stayed on the line for the next person. When the next young lady answered the phone she asked me for my new address and then I was told I needed to be transferred again. At this point, I have no idea what's going on, but I finally got to someone who scheduled us for summer service on the HVAC unit.

On the day of the service Lex Air customer service calls me and says the technician is there and we're not. I confirmed the address and, even though I had provided them with my new address, they sent the technician to the old address. Fortunately, they are only about 5 miles from each other so the technician made it to our new home within the originally scheduled time. When he comes in he asks me what service we're needing and I told him I asked them to do the standard summer cleaning on the unit. He then tells me that they didn't put that in the notes. Ok, so now I'm just annoyed. He said he would do it anyway, which I appreciated, and he told us we would need to replace the units in the next year or so, which we weren't surprised about because the home and units are over 10 years old and we were already experiencing some problems we had in our old home. We also signed up for their yearly maintenance plan for $239 (I believe). He left and I decided to call Lex Air to schedule someone to come out and provide us an estimate to replace the units - since we had used them previously.

When I called, I gave them my address and was again transferred to someone else. As soon as they picked up the phone they asked if I would hold and before I could answer they put me on hold. This Is one of my ultimate pet peeves and in that moment I decided I was done with this company. When the young lady got back on the line I told her that I was unsatisfied with their service and that I wanted to cancel the yearly maintenance plan and be provided a refund (since I hadn't used it yet). I guess I shouldn't be surprised, but the young lady didn't ask what was wrong or make any attempt to address the issues, but she told me she couldn't refund the fees and I would need to speak with a manager. I was put on hold for one and about two minutes later was told a manager wasn't available and they would call me back in 48 hours.

72 hours later I hadn't received a call so I called them back. This time, I was told there was an emergency and no managers were available, but that the manager was aware of my situation and would give me a call back. A few days later I still hadn't received a call so I called again and explained that I'd been waiting over a week to speak with a manager and no one had reached out to me. Lo and behold, the young lady who answered the phone (who was not a manager) decided to just refund me the money right and there. I didn't need to talk to a manager after all. Go figure.

After a little research it appears Lex Air has merged with another company which explains why they kept transferring my calls back and forth. On top of that, I had someone else come look at the units to provide a quote and they told me the cleaning of the unit and draining of the water in the pans hadn't been done, so I don't know what kind of "maintenance" I paid for on the units. Regardless, save yourself some time and call Medley Heat & Air or Baker's Brothers. We decided to go with Baker's Brothers because the quote we got from Medley to replace our HVAC was higher than Baker's Brothers, for a lesser unit, and they were going to be a month or two out to install (Baker's Brothers came on a Friday and scheduled installation for the very next day). In addition, Baker's Brothers has a service plan for $9.99 a month which provides 15% off services (we had them install some new lights in our home and we already saved more money than the service costs for the whole year) and the service includes maintenance of HVAC, plumbing and electric. I also recommend Medley, though, because according to reviews not everyone has had the same great service with Baker's Brothers as I did and Medley is another good option. Either way BEWARE of Lex Air! I would NEVER recommend them to anyone!!

Shirley D.

On 12.3.2018 I hired Lex Air to replace my 25 year old 3 zone system. I purchased a completely new Trane XV20 system with 3 zones (two 4 ton, one 5 ton) for $41k (plus $3k rebate, net $38k). I found Lex Air to professional, knowledgeable, responsive and reasonably priced. I landed on the Trane system and Lex Air after much research and I'm extremely satisfied with both the dealer and the product. Kenny was very helpful in selecting the right system for my home. Scheduling the install was prompt and easy. Lex Air processed all paperwork for my permits and inspections and for the applicable rebate from Trane ($3k gift card). They staged the install over 3 days (1 zone/day) so I never lost heat and their installers were clean and produced a great work product. I'm a stickler for tidy wiring and pipe routing etc and they did not disappoint. They programmed my new system into my house wifi and setup my phone app so I can control the system remotely and also gave us a tutorial on its its operation. Their manager, Kenny, who sold me the system was on site daily to check on the work and ensure our satisfaction. I will use Lex Air for all my HVAC needs in the future such as annual maintenance or would recommend them to others.

Arnie S.

Fantastic service! After another Company blew me off (promised tech would come 'this afternoon" and no one showed even after three days of repeated calls and excuses), but Lex Air showed up within TWO HOURS of my initial call.... AND, they fixed the problem.....AND their rates were lower!! Very professional and thorough. Will definitely use them for all future needs