Lex Air Conditioning and Heating

Eric B.

I am so glad you mentioned the BBB report, the fine Yelp readers can read about how un professional, rude, and defensive you really are. You needn't worry about my name, this is a true genuine, horrible, review of a horrible experience. I bet it is not that you have so few complaints, I bet you have so few customers. The "scratch" was way more than a scratch, let's call it a huge dent with many scratches, and you lied about repairing it. The only way I was able to get you to repair it was to hold your payment hostage. Let's just pretend it was a scratch as you claim, who cares? You did it and you should have fixed it. You should be embarrassed of yourself but I am sure you are not. I could go on and on about the bad experience. Let me be a bit clearer of the lie with the "scratch" - this is only one of the horrible experiences. As soon as I saw the damage I alerted Anthony - the system was not even hooked up yet so I could have, should have refused it all and wished you all well, but Anthony assured, assured me he could get the part in and replace it. Well a month went by, I called and emailed, and nothing, NO correspondence at all from you, so I disputed the credit card charge. It took 6 months, 6 months for you to realize I was not going to let this go. I was not going to pay 9k and look out my window at a huge dent and scratches. So Anthony of course lied, he said to me - well I ordered it but when you disputed the charge, I cancelled the order! What? That does not even make sense. If you "ordered" it and I was disputing ordering it why would you not say " Hey the part is ordered its in - yay" and we all move on with our lives. NO he lied, and finally after 6 months I got the part replaced.
That fellow yelpers is what happened. And again, this was only one of many issues with Anthony and Cory and Lex AC. You keep mentioning that the "scratch" did not affect functioning - I say again who cares? I bet everyone reading has fixed a door ding on their cars in spite of that door ding NOT affecting the functioning of the car. I bought a car a few years ago, there was a door ding on the car but the salesman said the dealership would repair it. Guess what? a week later I brought the car in, in 2 hours you could never tell there was a door ding. Amazing, and this was a car dealership. So car salesmen are now more trustworthy than you. And besides, how would YOU know that the "scratch" did not affect functioning? Neither you nor Anthony ever came back to inspect anything - do YOU know how the "scratch" got there? Because I was never told. Was the unit dropped? However it got there, could cause a problem in the future. Guess I will find out. *** Update to the BBB, I just read Lex's final response on the BBB, trust me, it is a bad piece of fiction. The last sentence - reduced price? complete fiction. They offered NO reduced price. Please, I am paying for the unit all full price, they got their funding, finally after 7 months because they were forced to make the repair. Oh and I find it amusing how Anthony and Cory bragged on BBB about how the Credit card company saw their way and went in their favor The dispute was still active and open, but I did receive notice that the credit card company went in my favor. I knew I would be paying for the unit, but I did get a laugh out of that. *** What I am not laughing about is how I had to do all of this in the first place. Just a recap of what the OWNER of Lex is telling you - "we may mess up, but we expect you, the customer to accept and deal with it yourself. We will not hold ourselves accountable for anything, but we will work hard to defend ourselves and make our problem look like your problem. And if you just do not get in line you will have to fight us." I recap that by saying I found another reputable AC company, and you can too. There are so many reputable choices.

Jess H.

These guys are great! I was previously under a maintenance contract with a different AC company (A number _ air). Recently on their last service visit, I realized it was time to change it up. Their tech was pushing me to buy another unit simply because my unit is 11 years old. It still runs like a champ but the tech from the other company insisted it was going bad and I needed to replace ASAP. Long story short, the tech from the other company provided me with misleading information and I could no longer trust any of their techs.

Lexair sent me a tech named Randy to perform my spring tune up and he was great! He tested my inside/outside units and he said they were running fine. He determined that according to the current measurements and tests of the units, there was really no reason to consider purchasing a replacement at this time. Sure my units are from 2001 but they're well maintained and I needed a professional tech to confirm this. This is exactly what I received from Lexair. Many thanks to Randy and Lexair!! Great job!

Caleb C.

There are not many service providers that guarantee someone will answer the phone. Not only does Lex Air answer but they show up on time, they fix the problem quickly or they help you with warranty information and contact the manufacturer for you. This is customer service that doesn't exist anywhere else. If you call any other HVAC service company except Lex Air, well I wish you luck. This is the best service company in the DFW area. PERIOD.

Smiley L.

Lex Air replaced my entire HVAC system - indoor blower, outdoor unit and thermostat and did a great job at a good price. They work with Trane systems, which are very highly rated. I appreciate that they were willing to work within my budget - they didn't press me into buying more than I could afford or more than I needed. We made a decision to go with Lex Air and they were able to be there the next day and spent most of the day replacing the system. Anthony showed us how to program and use our cool new thermostat. I was very pleased with the quality of the work and the speed in which it was completed. Our new system is great and we're looking forward to having a cool summer with lower electric bills. I would recommend Lex Air without hesitation.

Rosalinda N.

On a hot Sunday afternoon, Anthony made a service call to help my dead compressor. Turns out my Goodman AC let me down for good. So did the Goodman factory customer service. You get what you pay for. Anthony promised an email quote by Sunday night and followed through. I opted for a new Trane system.

The Trane pieces are nicely integrated and exude quality. Ryan and Oscar completed a professional installation with quality to match the hardware. John did a follow-up inspection/tune/education a few days later and all was good. I couldn't be happier with my decision, the product or the fine folks, top to bottom, at Lex Air.

Jane D.

I had an issue with the downstairs unit blowing hot air and refrigerant couldn't be tested as the lock key was no longer in production. As the original installer of the HVAC system, I called Lex Air asking if they had the key to remove the locks and was told they did. The technician arrived and asked if I also wanted the refrigerant tested and I agreed. He mentioned he removed the locks with a screwdriver and magnet - not the unlocking key they stated they had, and wanted an $89 visit charge to perform. The technician also stated I needed 3# of refrigerant downstairs and 1# upstairs (which did not have a problem with). At 105 outside I agreed to ahead with the refrigerant. About 30 minutes later, the upstairs air seemed warm, but thought it was because the unit was about to turn off. Because it wasn't cooling, the upstairs stayed on almost all night, which was unusual. The next day I called another company I've previously used to assess what was going on. He found the valves to have no caps, leaving them susceptible to dirt/debris getting into the refrigerant line and the upstairs unit had seized up as it had been over charged. At this point I lost all faith in Lex Air and agreed for him to cool down the unit and adjust the charge (removal of over a # of refrigerant). Lex Air called the next day to ask how my service was and I provided details and was told they would speak with management and I would receive a call back but I have never heard back after several additional calls made.

Adam H.

Typical HVAC company. Only looking for the big install. Did a full system with them a month or so ago and was informed that I needed some airflow return mods with a one of the salesmen named Dusty so they scheduled and confirmed a service appt and I took the day off. Complete no show with no call or communication. I'm sure they will retort with a "we were taking care of emergency needs" calls but not keeping the customer informed is just infantile business practice. Not a giant deal on my end but I only used this company because they were able to do the big install quickly and learned that the after the sale service is nonexistent. Do your research and shop the quote as they are much more expensive than most of the reputable companies in the area.

Barbara S.

DO NOT TRUST THIS PLACE FOR YOUR HVAC REPAIRS. We called them to repair our 2 year old Trane system on which the full warranty had just expired (parts were still covered.) It Would appear that their primary business plan is to sell their maintenance contracts rather than actually service your heating and cooling system. Before the technician showed up we got two separate calls trying to sell us their plan which we declined. When the technician showed up he also tried to sell us their plan. When he finally got to diagnosing our problem he determined we needed a new blower and transformer. He quoted $900 for labor to put in these parts. We Thought this was very high but assumed that a great deal of labor would be involved for this amount of money. Remember the parts were covered under the warranty. Although the price was too high we are senior citizens and needed heat as cold weather was coming. When he came back we were amazed when the job was completed in no more than an hour. We realized we were being swindled and complained loudly to the technician. He said he could do nothing so we called management. They were conviently unavailable. They assured us they would call us the next business day to resolve our complaint. WE NEVER HEARD FROM THEM. I REPEAT DO NOT TAKE A CHANCE ON THIS PLACE

Michael R.

I had the chance to meet Cory and understand his business. He runs and operates a first class organization and I believe one of the best air-conditioning and heating companies in Dallas it was such a pleasure to work with him.

Bev M.

They caused some damage but are now trying to work things out to get it fixed.