Lemont Plumbing & Heating

Sara H.

UPDATE:

In response to Jim's comments...

Jim, you are straight up lying. I realize that you are desperate to maintain some semblance of a business, but what you are doing to your customers is really unconscionable.

If anyone has any doubts about the validity of my claims, just check out the many mysteriously ""unrecommended"" reviews on this site and elsewhere. Doesn't take much to figure out what a crook this guy is. Enough said.

Larry C.

Was not professional or reliable. Reviewed the job with me but never took a note or a picture.
He promised to be there with his guys the next day to get them started but then didn't show up. His guys did not do the work as as was agreed with Jim but how would they know?. Left me with a leaking pipe and a drain pipe that flowed backwards dumping waste water on the floor and generally poor workmanship. I made multiple calls to Jim and he either did not respond or would promise to come out and not show as agreed or at all - bizarre.
Ended up hiring others to finish the job - be wary.

Janet C.

Don't ever use Lemont Plumbing! This guy is a CROOK, a LIAR, UNRELIABLE and his guys did the work WRONG! His guys worked 2 full days at my house and told me they needed to come back in a couple of days to finish the job. Jim said he would come back and check on the guys to make sure everything was ok. He never came back. When we were negotiating the price before the work started Jim got really angry. He very sternly said, I'm doing all this work first and I'm trusting you to pay me! I said, ""Of course I'll pay you!"" Well, stupid me paid him in full even though he didn't finish the job. I was TRUSTING him to come back and finish! My husband called him FOUR times without an answer from him. On the FIFTH call Jim finally answered. My husband told him all the things that Jim's guys did WRONG and they broke our house water filter and didn't say anything to us. Jim said he couldn't be out there for 3 or 4 days which would be Monday. Well, on SATURDAY two of his guys show up unannounced. My husband took them into the basement to show them what to do. The first thing the plumber did was turn the water off without asking. I was literally in the middle of a shower! I had to get out of the shower and call downstairs to my husband to turn the water back on, which he did. My husband went upstairs to make sure the shower was working. THREE minutes later my husband goes downstairs, and the plumbers or gone! GONE! Without a word. WTF! Once again, it took several phone calls for Jim to answer his phone. Jim said the plumbers went upstairs and no one was around so they left! Once again, WTF!

He promised to come out Monday during the day. Didn't show. Promised to come out Tuesday night, didn't show. Promised to come out Wednesday morning. My husband took the day off, I cancelled my doctor's appointment. But once again, Jim didn't show.

So it's been 2 weeks and I don't have my washing machine hooked up! We are contacting our lawyer. I paid Jim to do a job and do it right. He did not. That is STEALING!!!

Anastasia H.

Funny that the only reviews that show up are the positive ones
I do not recommend Lemont Plumbing as with the other negative reviewers - I experienced the same problem with not showing up for appointments and when I needed them to come back because I was still experiencing a problem, they never did come back. I was recovering from a surgery and I needed the reparis. So a lesson learned about trusting what I thought was a professional - I washed it away as a bad experience.

Theresa G.

Jim and his colleague were extremely professional and got the job done as soon as we called them! Jim immediately knew that the ignitor was broken when we described the problem over the phone. He replaced the ignitor and our issue was solved. Definelty recommend this service! Plus, you get a discount if you're in Lemont :-).

Abby L.

If I could give a negative amount of stars I would! I called and left a message and didn't get a call back for 6 hours. I set up an appointment for the next day; which he cancelled the following morning. Rescheduled the appointment.....guess what? He cancelled it AGAIN!!!! Meanwhile my family of SEVEN had to share one bathroom through all of this. I called someone else recommended by a neighbor and he was over in an hour. Jim is extremely unprofessional.

Sarah C.

We had issues with freezing pipes in this cold weather. Jim answered immediately and gave advice over the phone initially, trying to help save us some money. When we did have to have him come out he was on time, corteous and MOREthan helpful. I HIGHLY recommend them.

C. J.

Where to begin...
First, Jim was three hours late arriving to fix the toilet at my home. I understand that things happen and I was not upset that he arrived late. When he finally showed up, he realized that he left the tool he needed at his house. Again, things happen. When he came back approximately an hour later, he spent no more than 5 minutes working on the toilet and then charged me $130. An hour after he left, I realized that the toilet was not fixed. We set up a time for him to come back out to fix the problem. On the day he was supposed to come out, he never showed up or called. I decided at that point that I was done dealing with him and his company. Needless to say, I will never use this company again.

Roy S.

Jim does great work at a very fair rate.
Answers all of my questions, even panicked calls before business hours.
I strongly recommend Lemont Plumbing.

Ann D.

They were very clean, nice and came to fix my sump pump quick.