Legacy Plumbing

Sue Ann D.

Mike Collard did an excellent job and was very professional.
Installed new garbage disposal.

Mike said as a courtesy they always check the water heaters. He determined when roof was replaced they did not hook up vent pipe from roof to water heater causing carbon monoxide to be in the attic.

How lucky he found the problem!

I will definitely use Legacy Plumbing again.

Monalisa Z.

The shower valves in my rental house got problems.

We had home warranty contract through American Home Shield and they dispatched SDL Plumbing. After coming over and talking to my tenant, told AHS that the problem was caused by my tenant using excessive force to shut the shower off. Because of this "excessive force" which he reported to AHS, AHS didn't cover it. He said two showers had the same exact problems. One bathroom having problem - yeah, it could happen. But two showers having problems? Had to be user errors. We had a recording of our conversation with the technician. Quoted me $780 total to fix it plus the $75 service fee.

Trusting him and his questionable Google reviews, I asked my tenants to foot the bill, making him upset. In the end, we decided to call Legacy Plumbing. Mike came, did repair and replaced shower cartridge in 30 min and cost less than $200. What caused the problem? Calcite built up. In some cities, this is common problem because of hard water. In other cities which water quality is better, this doesn't happen much.

Legacy Plumbing has been inducted into my Plumber Hall of Fame as of today.

J E.

Excellent experience! Fast scheduling and dependable. As promised, we received a phone call prior to their arrival within the correct time frame, and they were on time. These three occurrences alone put Legacy above our past experiences. Then, Schuyler continued to impress.

He is courtesy and knowledgeable. Not only did he make the scheduled repairs, but he believes in educating the customer while he is there. He explained each step of what he was doing and was sure to point out items that I could easily take care of myself. Additionally, he went above and beyond when he turned back on the water to my house and noticed the meter running even though no water was on in my house; he took the time checking every faucet/water access point and discovered a leaking toilet in our home. My husband had recently fixed another running toilet in the home, but this one was in a rarely used guest bathroom, and we would have spent a lot of money until we finally realized this problem.

As if that wasn't enough, while checking the house for a leak, he noticed the handle to my cold water in my master bath sink was missing. It simply came off in my hands one day when I went to turn it on. I knew I had not seen or heard any screw or other missing part fall, yet the handle was unattached. My husband and I were in the process of finding replacement parts when Schuyler came, noticed the faucet, and said, "You don't need any parts." He quickly looked under the sink, found the faucet was incorrectly installed (12 years ago), that the C-ring was installed under the counter instead of above and had finally given way, allowing the handle to come off when the base fell through the counter hole. Within 5 minutes, Schuyler repaired this for me. There is no telling how much time/money we would have spent chasing down the wrong problem. Schuyler's eye for detail, knowledge, and commitment to sharing that knowledge sets him apart from any service provider we've ever worked with!

Anjanette H.

I had a great experience with Legacy Plumbing yesterday. I had called in with a problem of a running/leaking toilet in my master bathroom. Schuyler came out and identified what was wrong and patiently explained all my options and associated costs. He also replaced the cracked disposal under my kitchen sink. He was friendly, efficient and went above and beyond in customer service. I couldn't be happier with his work. I will definitely be calling Schuyler and Legacy Plumbing for my future plumbing needs.

Kay D.

Sam did a great job of installing our hot water circulating pump. Efficient, quick and very knowledgeable

Brooke M.

Don't waste your time with anyone else! After a year in this home, nightmare plumbing issues, and going through the home warranty for everything, we finally dropped the warranty and found Legacy Plumbing through Angie's List. Taylor came out to fix our issue and he was very friendly, professional and knowledgeable. We signed up for the plan they offer which waives any service fee and provides a discount on future services. With this plan, Taylor completed a full inspection and provided a thorough report with estimates and recommendations (in addition to fixing the issue which led to the visit in the first place). I learned more from Taylor in one visit than I have from the 10+ other plumbers who have made their way through the home previously. It's nice to finally have a reliable plumber!

P J.

Serviced back in 8/2/1016. Hot water line re-route. Legacy Plumbing claims the following:
- Service with Integrity - Fast and Dependable - Clean and Courteous -Upfront Honest Pricing. Really?

Yes, pricing was upfront. Initial job request was to re-routed hot water line for the entire house. I had a slab leak. However, several weeks later, I discovered my washer did not operate in warm/warm cycle. Call them back and explained they were supposed to reroute for the entire home. More upfront pricing because they claimed work is done by the hour.

They come out, spent close to an hour talking, retrieved tools, more talking. Took them approximately 15 minutes for actual work but labor charge was for two hours. So..., pay up. To make me feel better, they claimed to have discounted my fee. Really?

If they re-routed the hot water line for the entire home in the first place, as the initial job requirement/request, the initial cost would have been the same and I wouldn't have needed them to come out again because all the talking and prepping was already in place. They will try to convince you otherwise. Whatever...

Fast and Dependable? Really? Experience it for yourself.

Clean and Courteous? Courteous perhaps... just enough to convince you to let them work on your plumbing problem. Clean? Yeah, their appearance is, but isn't this just a given for such professionals? As far as cleaning up after their job, they do a pretty poor job at it.

As experience as they claim to be, I have to question why they did not route the hot water to my washer during their initial visit. Oh wait..., if they have to come back, they get to charge me again. I get it...

Service with integrity. I think NOT.

Why am I writing this review now? From the work they performed, I now have a pin-hole leak from my 16 months old re-routed hot water line. The leak is coming from a plastic "T" connection that was supposedly crimped (looks to be aluminum) using their very expensive tool. At the time, they assured me that it'll never leak. Right...

Sarah G.

I am so amazed by this company! The men Mike and Schuyler were so professional and kind. They went above and beyond what I asked for and helped me out with additional information about my house and how to fix it. They give out to local charities and their prices are so much cheaper than the other plumbers I reached out to. I also want to give a special thank you to Carmesha! She is so sweet and kind. Much appreciated! If I could I would give this awesome company a 10 star rating! Ty to you guys and you will be seeing me soon!

Barb R.

Highly impressed - needed some repairs based on an inspection to sell my house. From the folks answering the phone to the technicians at the house, this company is professional, knows their stuff and extremely customer-oriented. I wish I knew about them years ago. They were efficient and knowledgeable about what needed to be done and options available - did NOT try to sell me a replacement when only tightening was needed. They were also curious about what was causing the problem and the equipment the inspector used to find it in the first place.

Mark C.

Legacy Plumbing from start to finish was amazing! I needed the main sewage line under my slab replaced. Legacy sent Daniel Zukowski to come out and take a look. After meeting with Daniel I immediately felt at ease. His knowledge and positive attitude was reassuring to me that I picked the right company. After inspecting the sewage system he confirmed it needed to be replaced. He explained in detail how he would fix it and just how long it would take. It was a process that he was very familiar with, unlike other plumbing companies that I talked too. Danial gave me an estimate for the repairs and the earliest possible start date. He also kept me informed every step of the way and not until the job was complete did I have to pay a penny. Legacy even contacted my insurance company and supplied them with the right paperwork. Need I say more? Amazing!! A very professional company! Thanks legacy Plumbing and Daniel Zukowski for making a big ordeal not so big.