Lee’s Air, Plumbing, Heating & Roofing

Sean M.

Redefine your expectations of a plumber!
Over the weekend I noticed that my toilets had trouble flushing, especially after taking a shower, doing laundry, or washing dishes. My previous experiences with plumbers in Fresno, especially after hours/weekend ""emergencies"" have always been a minimum $200 service charge to even show up, if you can get them to show up at all. I had resigned myself to searching for a plumber to call on my break tomorrow. After a quick google search I found Lee's near the top of the list touting a $49 service call. On a whim I filled out the contact form on their website expecting to hear from them the next day at the earliest, to my surprise I got a call from their specialist Ebert within a few minutes, he let me know he could be to my house within 40 minutes, discussed the $49 diagnostic fee plus the most likely outcomes( based on this I figured it would be around $300 total). I didn't watch the clock but I'm fairly sure it was closer to 20 maybe 25 minutes, and in somewhere between 2-3 hours from my initial inquiry I had properly working toilets again, for less than $200 (I think the total was $189 and change). They will definitely be my first call the next time I need plumbing assistance (or heating)

Brian R.

I can't believe how quickly they got back to me and took care of the job. I live in a mobile home, our water heater had died on us. I tried reigniting the pilot to no avail. I filled out a request form online to have someone from Lee's air contact me. Within 5 minutes I got a call from Jeff, and about 2 minutes later I got a call from the technician Ebert who was on his way to check out our situation. Ebert was professional, courteous (even wore covers over his shoes) and gave me the run down of what could be going on. He had my water heater running again in no time, we now have hot water! And they didn't even charge extra for coming on a Sunday which also happens to be Valentines day :) $49 diagnostic and the repair was $255. A little more than what I thought I'd end up paying, but worth every penny. I'll definitely be calling them in the future if anything else comes up. Thank you Jeff & Ebert!

Oscar A.

i had a really bad experience one guy came for a free estimate and i told him i was gonna let them know if we were going to go forward with the deal And before I knew a letter came in the mail with a credit card already approve and i never said i want it he lied to me he never told me I was going to apply for a credit card I was just being prequalified that afected my credit and because I didn't get it. Plus the estimate came out to almost $10,000 And after 2 months I had it down for 5000 half the price it was way too high a lot

Karter M.

Just had Lee's complete a 2nd job for me. This time at my place of business. Couldn't be happier with the service, professionalism and expertise. Tom Howard, who is the owner, personally took the time to meet with my landlord to answer his questions about the install. Thanks for going the extra mile! For the new mini-split systems and a job well done!

Annie A.

When I first read reviews on Yelp for Lee's Air, I thought I had found the solution to my AC indecision. Now I wonder just how valid some of them are. I agree, this company has very high standards for cleanliness. They will surely put on booties and clean up any debris. Each of the two times Aaron came to my home that was pointed out. But my big decision involved replacing my dual packaged, roof mount and replacing the entire ducting in the attic. Here again, there numerous emails between us from mid Sept to first of Nov. A couple of Aaron's emails were to correct the brand of the unit and size of the unit that we discussed. The duct work, as presented was not under question for workmanship. I'm confident, that would have been among the best.
Some reviews mention how quickly, when decisions are made, the work goes forward briskly. Having spoken to and met with several companies, when they send a salesperson, you need to remember that there is a separate salary that is a part of the overhead. I mention this because every line item, except the inspection, had a much higher quote price. With AC unit, ducting and all the additional costs for t-stat, permits, stand....$1,400, Lee's Air was considerably higher than any other, by $3,000 and more. BUT, there was this PG&E rebate. I kept getting assurances, from the sales person, that my rebate would be at least $2K and maybe a little more. So I was basing my consideration on this. Because the company, with it's reviews, and presentation seemed to be solid. THEN, when I thought I was ready to sign, but had one more question, Aaron showed up, eager to sign, but could not answer, with assurance my question--actually two. SIZE of the unit, for which he originally quoted me a 3T unit because, ""it appeared that you were receiving other estimates for 3 ton systems."" And followed this with a 4T unit quote. I didn't want the 3.5T unit because 2-stage cooling was only available in full ton units for the brand I wanted. AND again, the rebate! I could never get more than, ""based on my experience"", and then the contract he was ready for me to sign, had a disclaimer regarding the rebate. In other words, it could be $500 or $0. Or $2000. My guess!
Reading that contract, I backed up to give it over night thought. Sent one more and last email. No answer. I will say, I finally, in desperation, made a call to the PG&E rebate phone # I found online and spoke to a very patient and helpful gal, Stacie. She answered a lot of questions that Aaron had not. She gave me a lot of advice that Aaron had not. In the end, I am so happy with my decision. And ironically, I didn't even have to send ONE email. My unit is in. I didn't need complete new duct work. The owner, himself, did the estimate. He ordered a duct test to be done to see what I really needed! AND he talked me into the 3.5T unit. He had the most sound reason of anyone why I should not have a 4T unit. Perhaps the 3T 2 stage could have worked. But I feel really good with the tremendous improvement in the air flow.
I'm sure if you just need service on a unit or t-stat, Lee's Air would be awesome. But for a whole new system with so many options, you are going to pay for those booties!!

Virginia R.

Excellent Customer service. Called Lee's, got a same day appt. They communicate well by letting us know when technician was on his way so we aren't left wondering when they will get here. They did a diagnostic on ac and had it done within a reasonable amount of time. Fast friendly and very professional service

Wes C.

I had an emergency where the AC unit stopped blowing cold air. The tech came out, after hours, and was able to diagnose the issue fairly quickly and was able to fix the issue on site. It turned out to be a faulty/fried plug that had to be replaced. I signed up for their maintenance program and received a bit of a discount for doing so.

Allen explained everything very clearly and helped me to understand the issue.

Kyle M.

They were able to get me same day service and provided great customer service while on-site for repair of my A/C unit. Would highly recommend.

Charlie W.

I needed someone to look at my 2 units and get them ready for the summer that is coming fast. 1 unit was having issues with the fan motor, the other just wanted it checked out so I didn't have to make another call the following week. Ya never know, they gave me a time frame between 3-5pm and at 4 I received a call and they let me know it was going to be closer to 5pm. I received another call from the technician at about 4:30 and he was on his way. This is good because it's always nice to know what's going on with the appointment. Two guys showed up, David (I think that was his name) I believe he is the veteran and the other guy was a little newer to the business as he did the maintenance stuff and both very professional very good communicators with what was what. Respected my home, my pets, and my Family. Covered shoes the whole nine yards, only reason for 4 stars?..... The trainee/apprentice forgot to put the cover back on my attic access in the ceiling, which is upstairs and I had to lug my ladder up there that night before bed. Small thing I know, but I had to work! They did a great job, and that was about 2 weeks ago and all is well.

UPDATE:
Shortly after posting this review I was contacted by the President of the company. Let me just say that they truly care and listen to their customers thoughts and do everything to make sure it does not happen again, I will not say how or why but he made it right. Stand up company.

Cassie S.

Excellent service, very professional. Put in a request online, was contacted within 1 hour (this was on a Sunday!)

I arranged an appt for the next day, two very polite and helpful men came out, diagnosed the problem, showed the necessary fix with a fair price (it always seems expensive for this sort of thing, like taking your car to the shop!) but they took the time to explain the problem, what needed replacing, what the replacement part would cost etc. I agreed to the fix and price, they had it all set within an hour and we have perfect working AC again!

Will recommend this company to others with confidence from now on. Better for sure then waiting for my husbands cousin who used to work on AC units to try to sort it out, no thanks I'll take a professional any day of the week.