Leak Doctor

Mark P.

Leak Doctor helped us big time and they were professional, courteous, and helpful throughout. They helped us find an old leak that'd been ongoing for so many years, we were accustomed to paying it. Water bill should drop by more than half!! Thanks Leak Doctor!!! AAA+++

Dana W.

Extremely informative, skillful, and thorough. I am actually in awe of how he found the mysterious slab leak under our sprawling ranch so quickly. In the end (and within the time given for the basic charge), he pinpointed the leak to the EXACT spot. Josue Valdez with Leak Doctor saved us a ton with his efficiency and skills.

Kelly B.

Unfortunately (for me) I had a bad experience with this company. After finding a puddle in my kitchen and no obvious source of the leak I was left to assume that I had a pipe leak, perhaps under my slab of my 19 year old house. I called them on a Thursday early afternoon and was told the soonest they could come was the following Monday, at a price of $325 to locate the leak (not to fix, just to find it. More costs to fix depending on what they find). Ever wonder what it's like having to turn your water on/off at the valve on the outside of the house all day long to use the bathroom, shower, laundry for 4 days? Shame on me for not moving on to the next leak detection company. So Monday finally arrived and a crew of 2 (David and Henry) brought in their specialized electronic leak detection equipment. Great, we're going to find this in no time! They fiddled and diddled for about 90 minutes before indicating he'd found it (David that is, Henry was a trainee). David indicated that it would be another $600-800 (on top of the $325) since they had to go through the floor to reach the leak. What are you going to do? I authorized. Henry then proceeded to jackhammer a hole through my tile floor, through the concrete slab and open up a 2' deep hole in my kitchen. Wet sand. Wow I thought, they found it for sure. Well, not so fast. 20 minutes later and totally frustrated at not being able to locate the leak (I'm assuming all the electronic listening equipment zeroed in on the exact location right?) David goes outside and gets on his phone. About 15 minutes later another tech (George) showed up and in less than 5 minutes he found leak, and surprise, surprise, it was NOT under the slab! There was a microscopic pin hole leak in the water/ice line going to my refrigerator. The leak was almost like a mist and it was hitting the side of the base kitchen cabinet and running straight down the cabinet wall and going under the cabinets where there was not tile, where it pooled until it finally overflowed over the depth of the tile. This leak was so slight, even the water meter was not moving. It took days for the water to accumulate enough to be noticeable. Even stranger, I actually pulled out the refrigerator and looked behind before calling them and didn't see a thing. Gosh, everybody happy now. George gets a pat on the back and leaves. The other two start filling in the hole in my floor, then pouring in new concrete to seal it. Nothing left but 7 missing/damaged 18""""x18"""" tiles and exposed concrete. Now comes time for the bill. Oh quickly, we know that Henry was a new hire trainee. David told me he was actually an office manager a few weeks ago. So I got the """"B"""" Team that didn't have a clue what the hell they were doing and went fishing for a leak and jackhammered an unnecessary hole through my floor. Anyway, the bill. David got his tablet out and asked if I was paying by cash, check or charge. I asked, well, how much is the bill? I guess they figured out that they really screwed this up because without batting an eye, he said. Oh, just $325. (not the additional $600-$800 he mentioned earlier) Well I thought about disputing that but then again, they actually did find the leak.... However, I wonder if I should bill them for a Tile guy that now has to come in a replace 7 tiles to cover the hole they didn't need to dig? Quote and moral to the story: """"Never let the B-Team do the work!""""

Shae L.

I recommend leak Doctor! If you have a leak and not sure where it's coming from, hire this company. I had two plumbers come out to my home due to my water meter detecting an abnormal water flow. One plumber told me to build an entirely new plumbing system without even finding the leak. The other told me to change my hot water tank, again without finding the leak. Both quotes were in the thousands. I contacted Leak Doctor and they came out on a Saturday. The technician used a detection device to listen to every pipe in my home... No leak. He went to the yard and found the leak just a few feet from the water meter itself. He was able to fix the puncture for a fraction of the other estimates. I would recommend this company any day!

Baba B.

I wish I had never called them, so if I were you I wouldn't and I'll tell you why. I had a major water leak outside my house coming from the main water line that goes into the house, so my plumber was not picking up his phone and I needed someone that day. I told the dispatcher I had a bad water leak and my yard was like a pond and she says """"we can schedule you tomorrow"""", I was like huh!?! I should have hung up the phone right then, she said we're fully booked today. So like an idiot, admittedly, I said well can you recommend someone else and she said Ace Plumbing. I call this place up and the guy warns me that they charge a lot more because they are a """"premium service"""", whatever the F that means! Let me preface this by saying my house if for sale and I don't live there and I have a potential buyer coming the next day so I need this done right now. So anyway, let me get to the point, he gives me a $722 estimate to fix a leak caused by a loose elbow joint, we're talking $5 in parts here. Because I was under duress and I because I already had to pay him $65 just to be there, I would have had to find another plumber on the weekend to make another service call not knowing how much they'll charge. So this review is for both The Leak Doctor for not coming to my rescue, then referring me to a company that I regret doing business with. Having said that, I am confident in the repair but the cost is OUTRAGEOUS. If I weren't under so much pressure at the time I would have sent him packing, but I needed it done that day. The tech was nice but kept giving me a sales pitch comparing them to being Cadillac vs Chevy, it's just not the same service or car or some kind of BS like that. So F the Leak Doctor and F Ace Plumbing, Electrical, AC, and whatever else they do...they probably do pavers too, who knows! Today was one HUGE mistake I wish I had a time machine I could take it all back. But the bottom line here is to avoid these two companies....I cannot stress that enough!!!!!!!!!!!!!!!!!!!!!! Update: I got a call from Leak Doctor's supervisor and she lit me up, telling me Leak Doctor doesn't deserve a one star rating because they didn't do the work, which is precise. If they had done the work maybe this review wouldn't be here. She said she was trying to help me by giving me a referral to a business that could help me, and she said """"at least I gave you a number to a company..."""", I said I wish you hadn't because they cost me $700 for an hours labor. I admittedly made the mistake by agreeing to all of this, but she is missing the point that when you give a referral it should be to a company that has a high feedback rating on Yelp, Angie's List, etc. When you do a Google search on Ace Plumbing, Electrical, and AC you will find a vast majority of one star reviews like mine. I got a lecture saying that I don't know how my reviews affects peoples lives and so on, if you don't want a poor review then offer service at reasonable prices or refer potential clients you can't service to one's that are hold those standards. She kept telling me she nor LD has nothing to do with ACE, but she does if she's referring me to them. IF Leak Doctor wants to refer clients to HELP people then they should know who they are using as referrals, that's the gist of the entire situation. If anyone wants to try Leak Doctor or Ace go ahead, I hope you have a great experience and write a review refuting what I am telling you. I am not trying to hurt anyone's business, but if this isn't what Yelp or Angie's List, social media in general is used for then what's the purpose of having this site or others like it. Do you think I want to waste my time explaining all this?

Shar M.

from the first phone call and getting a price to making sure someone was coming out and the price change of 100 dollars, then to disputing it and agreed the 450.00 first price. Being told that the leak would be detected and FIXED (for additional cost) was the ONLY reason I still had your service. After finding the leak and digging to be told NO. the pipe was too big!!!! having to call another company on a SATURDAY EASTER WEEKEND!!!! Anthony was very nice and worked hard- that is the ONLY thing this company has as a benefit even being part of BBB??? I question that. He was leaving and gave me a form..right on the form states the costs up to 450.00!!!! I also had to call the following week for my paid bill. Next time you try to rip of someone make sure you dont ask for a referral or feedback.. this will hit YELP too!!! they also asked for a reference and feedback..who would recommend a company that makes their secretary lie for them?

Jen B.

We had a pipe bust in our walls which our regular plumber could not locate. So, we called in Leak Doctor. In addition to taking the time and care to locate the leak, the tech was able to access and repair it without ripping out our kitchen cabinets (which is what the insurance adjuster and other plumber thought we needed to do). The tech was professional and friendly and showed up on time each day. The office staff was also professional and easy to work with. I was always able to speak to a person and, when needed, a manager, with no difficulty. Additionally, the tech accidentally damaged our ceiling; however, he immediately acknowledged it and Leak Doctor promptly paid to have it repaired. No questions, no hassles. In fact, they followed up with me to ensure the repair work was completed. I would recommend this company.

Pamela F.

I am aware there are good and bad experiences with any company, but our experience was not good at all with Leak Doctor. Not only did the technician show up on the wrong day, but he had an attitude because I was unable to let him proceed due to my work schedule. When the technician did return, my encounter with him was not very pleasant. Oncee the work was completed, we still continued to have a leak in our pool. Furtthermore, we did not receive any information on where the leak was or how to fix it. I called and asked for someone to come back out and find where the pool was leeaking. Once the second visit was complete, we had a couple of weeks where it rained, thus making it difficult to determine if we were still losing water. Once the rained stopped, we were able to determine that we still had a leak. I called Leak Doctor and spoke with Jennifer, who informed me that they would go back out, but they would have to charge me. Now, if the work provided did not stop the leak, why in the world would I have to pay again? I was told I was past my 30 days. We will never use this company again! I hope your experience was not as bad as ours. Please let this post warn future customers as to their inability and desire to treat the customer right! So sad..... Update: A month a go Leak Doctor said they would come back out and check for leaks again, as we were remocing more water than before. When we returned homw our waterfall was not working so I called to determine why, I was told by the rude receptionist that it was broken. There was nothing at all wrong with the waterfall. Save your money and xll someone who knows what they are doing. Worst experience ever! Pamela and Daniel Fournier

Anuar M.

Do not let them into your house, we had a leak in the kitchen, the first guy spent over two hours trying to find it but he couldn't, he left without giving me any paperwork, 5 holes in the kitchen walls and a none working dishwasher, I called them again and complained they send a new guy this time, he supposed to be a senior tech, he spent another two hours and he couldn't find it either...when I asked him for a reciept or something his bad attitude started coming out, after he left this time my kitchen faucet is not working....they charged my insurance company for their services what a nightmare!

Regina B.

The technician Steven, for the Leak Doctor was on time and very courteous . Located the leak under my driveway promptly and returned with all he needed to repair the PVC. It was very costly in my estimation, but I have nothing to compare it to. I would use them again to find another leak, but have a friend repair the pipe. Gina