Leak Doctor

J. W.

I have used this company several times and even recommended them. This time they said the leak was in the concrete slab and marked it with a x. The plumber brought in a jack hammer to do the job but the leak was not in the floor. It turned out the leak was in the wall. I sent a photo to the company and asked for a refund if $100 as this was the cost associated with the miss. I had paid them 350. The manager called me back and said that they only need to be within 18 inches. This was never told to me on any of the other jobs. They said no refund. Big difference between under a slab and in a wall. This is not good customer service considering I have used you 4 previous times. Be fair with your customers.

Lynn A.

Dave with Leak Dr was friendly & professional and found my issue in minutes. There was a small hole in the seem of our stucco that I never would have thought was the issue. He sprayed a garden hose at it and sure enough water came in. This was a HUGE relief because we were starting to think it was something much worse and much more expensive. Since they charge a flat rate and really aren't doing the work to fix the issue I felt assured they weren't trying to up charge me or make me feel like it was something worse then it was for the extra business. They found the issue and gave us specific steps to correct it. I will use them in the future for any water issue. Highly recommend.

Cecily L.

We have been charged more that 300 dollars, they went around the house for 5 minutes!!!! and told they found the leek, we paid to fix it and we just found out there is another leek that not was found the first time, we call them again and ask for help as we just call a few days ago and hope we can at least have some discount, but NO no discount, no help no nothing, I just need to pay another 300/400 !!!! And if there is another leak no detected the second time it will be another 300/400!!!! Stay away from this company!!!

Dwayne R.

Horrible customer service, I called them on Sat at 11, the answering service says they would have the dispatch call me, which they did and said they could come out between 1-3 pm and that the normal price during the week for underground leak search was $390, but becuae it was the weekend it would be $130 more, I thought that was kind of steep but I really wanted to get this fixed, so I said come on. I called them at 2:50 because I had not heard from the tech that they were on their way, the answering service lady acted like I was wrong for asking why I hadn't heard from anyone even though it was 10 mins till 3pm. She reluctantly agreed to call dispatch and let them know. At 3:45 I still hadn't heard from anyone, and I called back and this time got dispatch, she says she just got my message, and apologizes, they haven't been able to reach their tech, and normally he's punctual. Says she will call me back as soon as they reach him, it is now 5 pm , and I'm writing this review still haven't heard back from anyone. Obviously business is booming for them that they can treat customers like sh***t, I called another company. Buyer beware with these folks.

Alex G.

Avoid this company by all means unless you want to be left with an overpaid taste of aggregation. Charged me $350 to locate a leak and they did locate it... Only problem is that what they didn't tell me qasbthat $350 is the fee to locate a single leak.. And if it turns out (like in my case) you have more than one leak and they would need to come back then they will charge you another $350 for each new leak that they will find. Thieves... Only after threatening to contact my credit card to charge back their original fee ,did their manager offer me to send their tech for free for a follow up inspection... But then 30 min called me and said thay they changed their mine and instead chose to refund my money. Extremely unprofessional shady company. Claim that they are the pioneers in leak detection but I suspect they also were first to start ripping people off in this business. Call someone else and don't waste your money on these people.

Warren L.

We contacted Ramage Plumbing about a leak under our floor. The contacted the Leak Doctor to come to our house to find the leak. The Leak Doctor arrived with a plumber from Ramage Plumbing. The Leak Doctor used his listening device to detect where the leak was, and determined that it was in our Dinette, near the kitchen. I wasn't sure I agreed with the Leak Doctor's determination, so I contacted another plumbing company. When they arrived they told me that they did not trust the Leak Doctor, since they had encountered many occasions when he was wrong. So using their own equipment (they didn't have to hire an outsider), they determined the leak was 7 feet away in another room (the Master lavatory, and then repaired the leak. Unfortunately I had already paid Ramage Plumbing for the Leak Doctor useless work. Ramage Plumbing has refused to give a refund!

Mark P.

Leak Doctor helped us big time and they were professional, courteous, and helpful throughout. They helped us find an old leak that'd been ongoing for so many years, we were accustomed to paying it. Water bill should drop by more than half!! Thanks Leak Doctor!!! AAA+++

Dana W.

Extremely informative, skillful, and thorough. I am actually in awe of how he found the mysterious slab leak under our sprawling ranch so quickly. In the end (and within the time given for the basic charge), he pinpointed the leak to the EXACT spot. Josue Valdez with Leak Doctor saved us a ton with his efficiency and skills.

Kelly B.

Unfortunately (for me) I had a bad experience with this company. After finding a puddle in my kitchen and no obvious source of the leak I was left to assume that I had a pipe leak, perhaps under my slab of my 19 year old house. I called them on a Thursday early afternoon and was told the soonest they could come was the following Monday, at a price of $325 to locate the leak (not to fix, just to find it. More costs to fix depending on what they find). Ever wonder what it's like having to turn your water on/off at the valve on the outside of the house all day long to use the bathroom, shower, laundry for 4 days? Shame on me for not moving on to the next leak detection company. So Monday finally arrived and a crew of 2 (David and Henry) brought in their specialized electronic leak detection equipment. Great, we're going to find this in no time! They fiddled and diddled for about 90 minutes before indicating he'd found it (David that is, Henry was a trainee). David indicated that it would be another $600-800 (on top of the $325) since they had to go through the floor to reach the leak. What are you going to do? I authorized. Henry then proceeded to jackhammer a hole through my tile floor, through the concrete slab and open up a 2' deep hole in my kitchen. Wet sand. Wow I thought, they found it for sure. Well, not so fast. 20 minutes later and totally frustrated at not being able to locate the leak (I'm assuming all the electronic listening equipment zeroed in on the exact location right?) David goes outside and gets on his phone. About 15 minutes later another tech (George) showed up and in less than 5 minutes he found leak, and surprise, surprise, it was NOT under the slab! There was a microscopic pin hole leak in the water/ice line going to my refrigerator. The leak was almost like a mist and it was hitting the side of the base kitchen cabinet and running straight down the cabinet wall and going under the cabinets where there was not tile, where it pooled until it finally overflowed over the depth of the tile. This leak was so slight, even the water meter was not moving. It took days for the water to accumulate enough to be noticeable. Even stranger, I actually pulled out the refrigerator and looked behind before calling them and didn't see a thing. Gosh, everybody happy now. George gets a pat on the back and leaves. The other two start filling in the hole in my floor, then pouring in new concrete to seal it. Nothing left but 7 missing/damaged 18""""x18"""" tiles and exposed concrete. Now comes time for the bill. Oh quickly, we know that Henry was a new hire trainee. David told me he was actually an office manager a few weeks ago. So I got the """"B"""" Team that didn't have a clue what the hell they were doing and went fishing for a leak and jackhammered an unnecessary hole through my floor. Anyway, the bill. David got his tablet out and asked if I was paying by cash, check or charge. I asked, well, how much is the bill? I guess they figured out that they really screwed this up because without batting an eye, he said. Oh, just $325. (not the additional $600-$800 he mentioned earlier) Well I thought about disputing that but then again, they actually did find the leak.... However, I wonder if I should bill them for a Tile guy that now has to come in a replace 7 tiles to cover the hole they didn't need to dig? Quote and moral to the story: """"Never let the B-Team do the work!""""

Shae L.

I recommend leak Doctor! If you have a leak and not sure where it's coming from, hire this company. I had two plumbers come out to my home due to my water meter detecting an abnormal water flow. One plumber told me to build an entirely new plumbing system without even finding the leak. The other told me to change my hot water tank, again without finding the leak. Both quotes were in the thousands. I contacted Leak Doctor and they came out on a Saturday. The technician used a detection device to listen to every pipe in my home... No leak. He went to the yard and found the leak just a few feet from the water meter itself. He was able to fix the puncture for a fraction of the other estimates. I would recommend this company any day!