Leak Doctor

Cecily L.

We have been charged more that 300 dollars, they went around the house for 5 minutes!!!! and told they found the leek, we paid to fix it and we just found out there is another leek that not was found the first time, we call them again and ask for help as we just call a few days ago and hope we can at least have some discount, but NO no discount, no help no nothing, I just need to pay another 300/400 !!!! And if there is another leak no detected the second time it will be another 300/400!!!! Stay away from this company!!!

Dwayne R.

Horrible customer service, I called them on Sat at 11, the answering service says they would have the dispatch call me, which they did and said they could come out between 1-3 pm and that the normal price during the week for underground leak search was $390, but becuae it was the weekend it would be $130 more, I thought that was kind of steep but I really wanted to get this fixed, so I said come on. I called them at 2:50 because I had not heard from the tech that they were on their way, the answering service lady acted like I was wrong for asking why I hadn't heard from anyone even though it was 10 mins till 3pm. She reluctantly agreed to call dispatch and let them know. At 3:45 I still hadn't heard from anyone, and I called back and this time got dispatch, she says she just got my message, and apologizes, they haven't been able to reach their tech, and normally he's punctual. Says she will call me back as soon as they reach him, it is now 5 pm , and I'm writing this review still haven't heard back from anyone. Obviously business is booming for them that they can treat customers like sh***t, I called another company. Buyer beware with these folks.

Alex G.

Avoid this company by all means unless you want to be left with an overpaid taste of aggregation. Charged me $350 to locate a leak and they did locate it... Only problem is that what they didn't tell me qasbthat $350 is the fee to locate a single leak.. And if it turns out (like in my case) you have more than one leak and they would need to come back then they will charge you another $350 for each new leak that they will find. Thieves... Only after threatening to contact my credit card to charge back their original fee ,did their manager offer me to send their tech for free for a follow up inspection... But then 30 min called me and said thay they changed their mine and instead chose to refund my money. Extremely unprofessional shady company. Claim that they are the pioneers in leak detection but I suspect they also were first to start ripping people off in this business. Call someone else and don't waste your money on these people.

Warren L.

We contacted Ramage Plumbing about a leak under our floor. The contacted the Leak Doctor to come to our house to find the leak. The Leak Doctor arrived with a plumber from Ramage Plumbing. The Leak Doctor used his listening device to detect where the leak was, and determined that it was in our Dinette, near the kitchen. I wasn't sure I agreed with the Leak Doctor's determination, so I contacted another plumbing company. When they arrived they told me that they did not trust the Leak Doctor, since they had encountered many occasions when he was wrong. So using their own equipment (they didn't have to hire an outsider), they determined the leak was 7 feet away in another room (the Master lavatory, and then repaired the leak. Unfortunately I had already paid Ramage Plumbing for the Leak Doctor useless work. Ramage Plumbing has refused to give a refund!

Mark P.

Leak Doctor helped us big time and they were professional, courteous, and helpful throughout. They helped us find an old leak that'd been ongoing for so many years, we were accustomed to paying it. Water bill should drop by more than half!! Thanks Leak Doctor!!! AAA+++

Dana W.

Extremely informative, skillful, and thorough. I am actually in awe of how he found the mysterious slab leak under our sprawling ranch so quickly. In the end (and within the time given for the basic charge), he pinpointed the leak to the EXACT spot. Josue Valdez with Leak Doctor saved us a ton with his efficiency and skills.

Kelly B.

Unfortunately (for me) I had a bad experience with this company. After finding a puddle in my kitchen and no obvious source of the leak I was left to assume that I had a pipe leak, perhaps under my slab of my 19 year old house. I called them on a Thursday early afternoon and was told the soonest they could come was the following Monday, at a price of $325 to locate the leak (not to fix, just to find it. More costs to fix depending on what they find). Ever wonder what it's like having to turn your water on/off at the valve on the outside of the house all day long to use the bathroom, shower, laundry for 4 days? Shame on me for not moving on to the next leak detection company. So Monday finally arrived and a crew of 2 (David and Henry) brought in their specialized electronic leak detection equipment. Great, we're going to find this in no time! They fiddled and diddled for about 90 minutes before indicating he'd found it (David that is, Henry was a trainee). David indicated that it would be another $600-800 (on top of the $325) since they had to go through the floor to reach the leak. What are you going to do? I authorized. Henry then proceeded to jackhammer a hole through my tile floor, through the concrete slab and open up a 2' deep hole in my kitchen. Wet sand. Wow I thought, they found it for sure. Well, not so fast. 20 minutes later and totally frustrated at not being able to locate the leak (I'm assuming all the electronic listening equipment zeroed in on the exact location right?) David goes outside and gets on his phone. About 15 minutes later another tech (George) showed up and in less than 5 minutes he found leak, and surprise, surprise, it was NOT under the slab! There was a microscopic pin hole leak in the water/ice line going to my refrigerator. The leak was almost like a mist and it was hitting the side of the base kitchen cabinet and running straight down the cabinet wall and going under the cabinets where there was not tile, where it pooled until it finally overflowed over the depth of the tile. This leak was so slight, even the water meter was not moving. It took days for the water to accumulate enough to be noticeable. Even stranger, I actually pulled out the refrigerator and looked behind before calling them and didn't see a thing. Gosh, everybody happy now. George gets a pat on the back and leaves. The other two start filling in the hole in my floor, then pouring in new concrete to seal it. Nothing left but 7 missing/damaged 18""""x18"""" tiles and exposed concrete. Now comes time for the bill. Oh quickly, we know that Henry was a new hire trainee. David told me he was actually an office manager a few weeks ago. So I got the """"B"""" Team that didn't have a clue what the hell they were doing and went fishing for a leak and jackhammered an unnecessary hole through my floor. Anyway, the bill. David got his tablet out and asked if I was paying by cash, check or charge. I asked, well, how much is the bill? I guess they figured out that they really screwed this up because without batting an eye, he said. Oh, just $325. (not the additional $600-$800 he mentioned earlier) Well I thought about disputing that but then again, they actually did find the leak.... However, I wonder if I should bill them for a Tile guy that now has to come in a replace 7 tiles to cover the hole they didn't need to dig? Quote and moral to the story: """"Never let the B-Team do the work!""""

Shae L.

I recommend leak Doctor! If you have a leak and not sure where it's coming from, hire this company. I had two plumbers come out to my home due to my water meter detecting an abnormal water flow. One plumber told me to build an entirely new plumbing system without even finding the leak. The other told me to change my hot water tank, again without finding the leak. Both quotes were in the thousands. I contacted Leak Doctor and they came out on a Saturday. The technician used a detection device to listen to every pipe in my home... No leak. He went to the yard and found the leak just a few feet from the water meter itself. He was able to fix the puncture for a fraction of the other estimates. I would recommend this company any day!

Baba B.

I wish I had never called them, so if I were you I wouldn't and I'll tell you why. I had a major water leak outside my house coming from the main water line that goes into the house, so my plumber was not picking up his phone and I needed someone that day. I told the dispatcher I had a bad water leak and my yard was like a pond and she says """"we can schedule you tomorrow"""", I was like huh!?! I should have hung up the phone right then, she said we're fully booked today. So like an idiot, admittedly, I said well can you recommend someone else and she said Ace Plumbing. I call this place up and the guy warns me that they charge a lot more because they are a """"premium service"""", whatever the F that means! Let me preface this by saying my house if for sale and I don't live there and I have a potential buyer coming the next day so I need this done right now. So anyway, let me get to the point, he gives me a $722 estimate to fix a leak caused by a loose elbow joint, we're talking $5 in parts here. Because I was under duress and I because I already had to pay him $65 just to be there, I would have had to find another plumber on the weekend to make another service call not knowing how much they'll charge. So this review is for both The Leak Doctor for not coming to my rescue, then referring me to a company that I regret doing business with. Having said that, I am confident in the repair but the cost is OUTRAGEOUS. If I weren't under so much pressure at the time I would have sent him packing, but I needed it done that day. The tech was nice but kept giving me a sales pitch comparing them to being Cadillac vs Chevy, it's just not the same service or car or some kind of BS like that. So F the Leak Doctor and F Ace Plumbing, Electrical, AC, and whatever else they do...they probably do pavers too, who knows! Today was one HUGE mistake I wish I had a time machine I could take it all back. But the bottom line here is to avoid these two companies....I cannot stress that enough!!!!!!!!!!!!!!!!!!!!!! Update: I got a call from Leak Doctor's supervisor and she lit me up, telling me Leak Doctor doesn't deserve a one star rating because they didn't do the work, which is precise. If they had done the work maybe this review wouldn't be here. She said she was trying to help me by giving me a referral to a business that could help me, and she said """"at least I gave you a number to a company..."""", I said I wish you hadn't because they cost me $700 for an hours labor. I admittedly made the mistake by agreeing to all of this, but she is missing the point that when you give a referral it should be to a company that has a high feedback rating on Yelp, Angie's List, etc. When you do a Google search on Ace Plumbing, Electrical, and AC you will find a vast majority of one star reviews like mine. I got a lecture saying that I don't know how my reviews affects peoples lives and so on, if you don't want a poor review then offer service at reasonable prices or refer potential clients you can't service to one's that are hold those standards. She kept telling me she nor LD has nothing to do with ACE, but she does if she's referring me to them. IF Leak Doctor wants to refer clients to HELP people then they should know who they are using as referrals, that's the gist of the entire situation. If anyone wants to try Leak Doctor or Ace go ahead, I hope you have a great experience and write a review refuting what I am telling you. I am not trying to hurt anyone's business, but if this isn't what Yelp or Angie's List, social media in general is used for then what's the purpose of having this site or others like it. Do you think I want to waste my time explaining all this?

Shar M.

from the first phone call and getting a price to making sure someone was coming out and the price change of 100 dollars, then to disputing it and agreed the 450.00 first price. Being told that the leak would be detected and FIXED (for additional cost) was the ONLY reason I still had your service. After finding the leak and digging to be told NO. the pipe was too big!!!! having to call another company on a SATURDAY EASTER WEEKEND!!!! Anthony was very nice and worked hard- that is the ONLY thing this company has as a benefit even being part of BBB??? I question that. He was leaving and gave me a form..right on the form states the costs up to 450.00!!!! I also had to call the following week for my paid bill. Next time you try to rip of someone make sure you dont ask for a referral or feedback.. this will hit YELP too!!! they also asked for a reference and feedback..who would recommend a company that makes their secretary lie for them?