Leak Detection Specialists

Al K.

This review is a bit overdue but better late than never..We had a slab leak back in January 2021. Few of our neighbors used Integrity Repipe so we called them up for an estimate. Noel from Integrity Repipe came out. Noel spent about an hour and answered all of our questions, he was very knowledgeable and we decided to go with Zurn Pex. The pricing was also reasonable so we selected Integrity Repipe.. After we made decision on a Saturday, they started demo and Repipe on Tuesday. Sal and his crew were very efficient and finished all of the Repipe in one day and we had running water by 5:00 pm!!! inspection was scheduled the next day and the few punch list items that were pointed out by the inspector were all completed on Friday .. The drywallers (Ethel and his crew) also came on Friday and finished the whole house (approximately 70-80 holes) in 1 day. Ethel and his team did a great quality job on matching the texture..the The whole operation was very professionally managed and orchestrated despite Integrity Repipe being a family owned local company.. Both Joe and Heather Ludlow are easily accessible and if you have any questions they are more than happy to help...hopefully our leak problems are behind us but with the 20 year warranty we also have a piece of mind...

Richard H.

ISSUE: My home had a slab leak. I contacted Joe at Integrity Repipe for a quote to repipe my home. Joe sent his expert estimator who gave me a price to repipe my home. Integrity's crew came to the house and worked for two (very expensive) days.
· After Integrity Repipe declared the job complete, I noticed that there was no water coming from the two hoses in my yard. Joe told my wife and me that the hoses were connected to my sprinkler, and it has nothing to do with him. Joe said that it is a coincidence, and that he gets these calls all the time after he repipes a home.
· I inspected the plumbing and discovered that Integrity Repipe had cut the copper line in my wall that feeds water to the back sprinklers and hoses, and had not repiped that line. (SEE PICTURE) That most certainly has to do with Integrity Repipe, Joe - you cut that working copper line and did not replace it!
· Joe said he will not finish the job. I asked why. He said: ""I do re-piping, not re-routing."" When I questioned how this matter was not re-piping (new pipes must be routed to replace the copper pipe that he cut off), Joe changed his answer to ""I am not going to break up a crew to do this job.""

JOE'S POSITION: The pipe was not replaced because I did not tell them to replace it (but then, I did not tell him any lines to replace, I hired him to repipe my home). Joe also argues that the water line in dispute is not in the contract. However, that contract clearly listed TWO HOSE BIBS. Integrity Repipe only replaced the front hose bib (ONE HOSE BIB, JOE)! Not only will Joe not finish the job at no additional cost, he refuses to finish the job at all.

MY POSITION: Integrity cut off an old copper line in my wall and failed to replace it like every other line they cut off in my home. They simply screwed up, and should fix it at not additional cost - the job was paid for.

So, what is the definition of ""repipe my home""? I think it means the experts (Integrity Repipe) will inspect and define the job in accordance with industry standards, perform the repipe for the quoted price, return all water systems to working condition, and test the systems when they are done. Integrity did NOT do this. Joe tells me the job is to replace only pipes that I specifically tell him to replace - even when he disconnects a working water line and leaves it non-functional when he leaves. Because Joe refused to move an inch when I offered to negotiate a middle ground, I will have to rely upon industry licensing experts to determine who is correct.

Right or wrong, I am very, very disappointed by Joe. Perhaps you will have better luck?

Stephanie M.

Called for an estimate. Had someone come out, got a packet that had a picture of them and a competitor comparing the two because one has a actual building. Which is a poor marketing tactic considering they don't like money. Estimator noel, said i would get a quote in my email. Never happened, called the office the next day talked to ""Joe"" blamed it on a wifi problem at the office which is bs. Then said they were emailing me the quote. Estimator reached out and blamed it on the office. Everyone blames each other. Ill take my money elsewhere since it's not good enough for sleepy Joe.

Arnold E.

This is my second home I've had repiped through Integrity Piping. Great experience through the entire process even after sales support. Noel was my sales guy. Very knowledgeable and responsive.

I D.

Integrity Repiping
When I wanted to repipe our house, Integrity Repiping ratings and reviews stood up above many companies and I gave them a call and got an appointment within a reasonable time. When the team came to our house, they evaluated the plumbing and provided me a detailed explanation of what was needed to repipe the house. Then, they gave me an estimate upfront. When the team came to start the work, they were very professional: they covered their path from the main entrance to each room, and then they covered everything in the house. After they finished the work, they cleaned up all the debris. Then when the dry wall team came, they did the same thing. After completing the work, you could not tell where they cut the wall for the new pipes. In addition, the customer service was great. They responded and returned my calls very fast. Over all I am very satisfied with Integrity Repipe and their price to mention was competitive. I highly recommend using Integrity Repipe for your repiping needs.

Jack W.

As I have had 4 water leaks in the walls of my home in the past 16 months, I thought it was time to re-pipe my home before the 5th, and potentially more damaging, leak occurred. I contacted 3 different re-piping companies for an estimate and 1 of the 3 took a different approach to looking at my home and the layout, as we did it all by FaceTime! Consequently their quote was much higher than the other two, and ultimately I went with Integrity, who sent a representative to my home, did a walk through, and described in detail what I was in for.

The work was scheduled for the following Monday and the team of guys were at my home before 7 am and were very methodical in setting up their workspace, laying out their tools and the materials they would be using for the re-pipe. I was already impressed. The lead gentleman immediately pointed out that he had re-piped 3 other homes of my neighbors which immediately made me feel I made the right choice.

They proceeded to get to work cutting holes everywhere they needed to to start the re-piping process. I won't lie, it is a messy, dirty, dusty job! By the end of the day 1 (4:30 pm), the house was completely re-piped and the water was back on. Again, I was impressed. They cleaned up their mess and the the next day the repair, patch, and texture team showed up at 7 am, and worked the entire day repairing the drywall, and texturing the walls, ceiling and stucco on the outside of the house where they had to access one of the bathroom tub/shower valves. These guys also did a fabulous job and the texturing was a perfect match for what was already on the walls and ceiling!

I would strongly recommend Integrity Repipe to anyone in need of a re-pipe job. Quick, clean, and reasonably priced as compared to others. Nice job you guys! N

charlie r.

I am a semi retired General Contractor, with more than 45 years of experience in the construction business. I have built or fixed everything from leaky windows to oceanfront mansions.
After I found another pinhole leak in the my old copper plumbing early on Monday Morning, I called Joe Ludlow at Integrity Repipe and a day later, Joes crew had us completely repiped with Pex. The city inspector who came out the next day was as impressed as I was. The next day, Joes drywall crew closed up all the damaged walls and ceilings and textured. All very talented guys. Very professional, quick and no BS. Did everything exactly as he said.

Paul T.

I am a retired licensed general contractor with over 40 years experience. I have seen the good, the bad and the ugly. Once in awhile you get excellence. Integrity did everything they said they would do and then some. Joe made an appointment to see our home. He was right on time, walked around for less than 30 minutes, explained what he would do and gave me a very fair price to do the work. I would typically get 2-3 bids, but I was so confident in Joe, that I signed up on the spot. We were out of town while the work was being done and expected to come home to delays and lots of plaster dust, etc. The work was done on time and our home was remarkably free of dust. All the drywall textures matched the original perfectly. I had 7-9 areas to paint. With Integrity I got quality, price and service. In my experience, you can typically get any two of the three, but it is difficult to get all three.
I manage two rental properties that will soon be ready for repipe. It is good to know that I can call Joe with confidence that the work will be done right.

Hadley M.

These folks did our home in Lake Forest about three (3) years ago. Neat, tidy, patched holes, and prepped areas for painting . . . as they said they would. There're been no issues with the work they did. Because of that good experience, we have just had them back to do a house my wife owns in Mission Viejo. Slab leaks don't get better. Repipe is best, and so is Integrity Repipe. NOTE: Their previous employee, Ken Chung, is passing himself off as still with Integrity. He is not. Avoid this guy, he lies.

Ron G.

I was referred to Integrity Repipe through a contractor that has done a lot of work for me over the years; Integrity handled the repipe of his parents house. The price quoted was reasonable and actually less than I expected.
They had the repipe done in one day and I was a little concerned with the amount of holes in the walls. The patch team came a couple days after the repipe and did a great job on the patchwork and the texture match was excellent. NOTE: you will be responsible for repainting your walls and ceilings - they tell you this upfront.
If you have older pipes or have experienced slab leaks, i highly recommend Integrity Repipe.