Leak Detection Specialists

Larry C.

I called Mark from Morrow Plumbing because I had a leak under the slab and Mark came over and he told me that he doesn't do repipe of the whole house and he recommended
Integrity Repipe, Joe cane over the next day and I gave him the job to repipe the whole house
after a couple days 5 guys came over to repipe, I was impressed they did the repipe in 7 hours, They installed the pex pipe in the attic where I told them to install the pex pipe, they covered all the floor where thy were working and they were very clean.
Integrity Repipe took out a permit for the work at Laguna Hills city hall and the inspector came over and he passed it the first time.
After two days 4 workers came over to patch the drywall and the stucco and they too covered the floor where they where working and the did a very good job with patching the drywall and matching the existing texture.
Entegrity Repipe send me a certificate that the repipe is guaranteed for life and if I sell the house, it is transferable to the new owner. I will recommend Integrity Repipe to my friends and family.
Larry, Laguna Hills.

John S.

We got a good bid from Integrity Re-piping to re-pipe our home. We had a leaking galvanized water pipe under our slab home. We decided to re-pipe with Pex pipe. Everything went smoothly: the company rep demonstrated what they would do and we signed a contract with them. Their crew came out in a couple of days and completely re-piped our home in one day with Pex pipe. Their wallboard repair crew came a couple of days later and in one day patched all the holes and reconnected everything. We couldn't be happier with their work, and we heartily recommend them!

Larry S.

This is an excellent company to have your house repiped. I received a very fair price. The workers did an outstanding job, were very friendly, and cleaned the work areas during and after the job. Finally, Ken, the salesman, was very helpful and honest.

Jeremy H.

UPDATE: (10/18/16)

I wrote a previous post about this company about four months ago. Joe, the owner, did send the check we agreed upon, but in the memo section it said that the damage was caused by the homeowner. We did not agree with that and therefore did not cash the check. Joe called on October 17, 2016, and asked if we had received the check. We said we did, but disagreed with what he put in the memo section. Joe, the owner, said he would reissue the check and demanded we take down our previous Yelp review. We told him we would not do this. Joe said that things are going to ""get nasty"" if we do not remove the post and he threatened us with other actions if we did not do what he demanded.
We were not upset with the work that was done at our house. The repipe was satisfactory. However, their customer service lacks integrity. Joe, the owner, was aggressive and unprofessional, in my opinion, and kept saying he wanted to leave this as ""friends"" only if we did what he told us to do.

Tim M.

This is a bit lengthy of a review but in short let me say I give the highest possible recommendation to Joe and his company, Integrity Repipe. After a second slab leak at our home and after doing a significant amount of homework on repair with epoxy versus repipe with copper versus repipe with PEX; I decided on a PEX repipe. I got multiple quotes and ultimately selected Integrity Repipe. I was impressed by their overall approach, the well communicated description of the process and, the fact the owner actually answered a phone call within minutes, that I made on a Sunday.

The work was done as described. The 3-day project started with the repipe process completed on day 1, the city inspection (arranged and scheduled by Integrity repipe) completed the next day and the drywall patching completed the following day.

During the process, I believe some ductwork was damaged by the installers. One phone call and a cellphone picture to the owner and he quickly agreed to cover the ductwork repair. Of course, I was super impressed with his responsiveness; I had prepared myself for a dispute and was delighted when the situation was resolved without any conflict whatsoever.

I was pleased with the work initially and happy to have the problem behind me. However, just recently I had another leak and Integrity Repipe revealed exactly what it means when they say they stand behind their work. My problem showed up as water in the hardwood floors in the kitchen on a Saturday. My first call, again on a weekend (Saturday), because of the Integrity Repipe lifetime guarantee, was to the number on the website. Again, the call was answered by the owner. He was traveling back from out of state and said he would be at my house at 9:00 AM Sunday. To my surprise, I was contacted about 30 minutes later by one of his employees who had supervised the original PEX installation 8 months prior. He asked if he could come look at things in a couple of hours. He showed up when he said he would and spent about an hour and a half diagnosing what turned out to be a refrigerator leak; NOT a problem with Integrity Repipe's work. I called the owner back to inform him that it was a refrigerator problem, not an Integrity Repipe problem. I asked if he could help with water remediation work. He said he would have someone come out 9:00 AM Sunday. On Sunday, another employee showed up to evaluate if Integrity Repipe was able to help with the remediation effort. He said he wasn't able to offer the kinds of services that could save our hardwood floors and gave me other options.

While Integrity Repipe was unable to help with saving our floors, I can't thank them enough for their being accessible, willingness to help, competency, help in diagnosing a problem that wasn't theirs, communication and their honesty throughout the initial installation 8 months ago and the recent problem just encountered. I pray I never have another leak, but if I do, I would absolutely use Integrity Repipe again. I could not be more pleased with Joe and his company. In my view he has earned the right to call his company Integrity Repipe.

Amie P.

We had some major issues with starting the repipe job (even after signing a contract and scheduling a start date), as we had a tenant in the unit and we found out that it was virtually impossible to do the work with her excessive clutter blocking every work area. That said, we called Integrity once the tenant moved out (months later) and they were able to schedule the job within the week. They did a great job repiping and patching the many holes that were made in the walls and ceilings, and were able to complete all the work very quickly. Very affordable compared to other quotes we received, and the lifetime warranty was a huge selling point for us... especially living in Ladera Ranch which is notorious for leaks. Their customer service is awesome and they honestly went above and beyond to make things right every step of the way. Highly recommend!

Ingrid O.

The first attempt of repiping started in December 2015. Dirt and debris covered our floors and most of our interiors, which we were not forewarned of. Upon completion, cleanup was almost nonexistent as metal pieces, nails, and screws were found inside our house, where my toddlers could have easily found and have been injured. We also personally hired 12-hours of deep housecleaning, where I cleaned alongside the cleaners.

When the installation of the new pipes was completed in about a week's time, the job that Integrity Repipe had done, was NOT approved by the LA DBS. In addition, the inspector was surprised that no one from Integrity Repipe had shown up for the walk through of the inspection. As a result of the poor job that was done incorrectly due to the installers not knowing our home was part of the city of Los Angeles (that would inspect our home), our family had to endure another week of uninstalling and installing of the pipes. Obviously, this redo required more out-of-pocket deep housecleaning expenses, which Integrity Repipe did not pay for. The job was finally completed to code in January 2016.

On 2/5/16, I had communicated with Integrity Repipe about getting the drywall patch workers out to complete the job that was never finished but I never heard back from them (since they had already been paid). I followed up about this problem as well as Integrity Repipe having cut out a part of my kitchen cupboard and damaging the side of the refrigerator during installation but they've given me the run around to call different office people to help me resolve this problem. First, Kevin the salesman told me to contact Joe, the owner or Heather in the office. As of August 2016, I've spoken to all 3 people and still no one has come out yet. They continue to waste my time and money. I do NOT recommend Integrity Repipe as they do not understand the meaning of their name.

Rosalie P.

We were so impressed with this company! I highly recommend them and the only company that we checked out that gave not only a verbal description of the procedure but also should us on the salesmans iPad pictures of the whole procedure. 6 man crew yesterday to Repipe and done in 5 hours. They worked and had all their tools and equipment laid out like a surgeon!! Then today it was a 4 man crew that did the patching in little over 3 hours. Very impressed with the whole progress and how easy it was.
P.s.be sure and ask for Ken to come out and explain everything.

Don K.

I just had my house repiped by Integrity Repipe this week. I was impressed with the owner Joe Ludlow. He showed up on time, gave me a big brochure about the repipe, matched an estimate I got from another company and even gave me new shower fixtures at no additional charge. His plumber Albert was great with communicating with me on the day of the repipe and told me what he was doing and what to expect. The workmen put down tarps over all my floors and other areas just to keep things as clean as possible. There were lots of holes in my walls that freaked me out quite a bit but the next day their drywall crew came out and in about a half a day they had all the holes patched and textured ready for me to repaint. The entire repipe only took about a day and a half on my 2 bed, 3 bath home. I am also happy with the lifetime warrantee on parts and labor and it transfers to the future owner of my house if I ever want to sell it. I had about 15 other people recommend this company to me on my neighborhood Facebook page and I am so glad I went with Integrity Repipe.

Tauhid R.

We used Integrity Repipe after the familiar story of having our second major leak within 4 years (this time a slab leak to add to the fun) and deciding just to get the whole house done versus spending another couple of thousand on a patch job with further leaks being a risk. We went with IR because they had a reasonable price compared to others, could start the job the next day and promised to get it done within 3 days - before the next weekend kicked in. They also threw in new bath/shower faucets at a reasonable additional price as well and Ken - the person who came to talk to me - explained in detail how they would do the job and the different materials they would use.

I was impressed by the fact that they actually got the job done in 2 days! 1 day to cut holes/repipe, next day to patch. It was super fast and the quality of the finishing on the walls/ceiling and stucco was great - you cannot tell the difference without looking closely. The only reason why I docked a star is because:

1) We thought they could have done a better job with the dust in the house. I get that cutting the amount of drywall they needed to would generate an awful lot of dust, but they didn't cover everything up as well as we thought they could. We were left with a couple of stains on our carpet (luckily in the garage) and smudges on walls. They did clean up afterwards, but this was more rudimentary and It took us a couple of more days to have everything truly cleaned up - including cleaning items that hadn't been covered and the carpet in our garage, which had a lot of dust ingrained.

2) The mechanism to open/close a sash window in one of my bathrooms had been broken when they had piped through the walls next to it, so this could no longer be opened. I pointed this out to Ken when he came round to check the work afterwards, and he promised they would fix it - up to installing a new window if necessary. However, I've never heard back from him (it's been almost 3 weeks). I had requested to hold back a small portion of the money to have some leverage on it getting done, but he said that wouldn't be necessary as he promised it would be fixed. Guess I should have followed through on my instincts on that one! In any case, I managed to take the window apart and fix it myself, but not hearing back after being promised left a bit of a bitter taste.

Other than the above, all else was good. I would recommend IR, but would also recommend holding back on a portion of the final payment until you are reasonably satisfied that the work has been completed - including any incidentals that may have arisen in the process.