LaPensee Plumbing * Pools * Air

Baxter A.

Drove up to buy a new kitchen faucet and schedule LaPensee to do a list of assorted plumbing repairs at our Sarasota home. The store had no customers, but all the staff of about a half dozen people were too busy eating lunch to help us. We waited patiently. Eventually they sent us from department to department, each with a different staffer. Each wanted us to repeat our account info and, although none of them had name tags, they quizzed us about whom else we'd talked with. They wanted info from our cell phone, but their internet connection was too weak to receive an email!!! And the last one, Lisa, who kept taking off her mask, told us to stop talking and listen to her! We got our deposit back for the job that would have cost a couple of thousand dollars and left! We'll never be back.

Leana E.

Really pissed off with the Plumbing and Back Flow Divisions!!!!....let's discuss the Backflow Division first. - had my backflow inspected as I have had before - we've been with them for many years. They take payment usually before the activity. I gave them my card number and they told me the fee is $25. I asked when do I get the results sent to me and the woman there said when you get the Paid invoice they attach the report which is sent to Manatee County. I get the emailed invoice and it shows a balance of $40 with no report attached, so I immediately called and I got someone who said all of a sudden with NO NOTICE that they've raised their prices, didn't charge my card originally for the $25, but they decided to instead feel they had to rip me off for what $15, and now they do not send the report anymore. You must be kidding me.....this is what they do to a long time client?????...I mean really?????..what a Rip-off industry this is just for that, which brings me to the Plumbing rip-off recently. I needed something done and they were in the area anyways....charged me $150 for the first half hour....the guy was here 3 minutes and I knew they charged that, but that has to be excessive, so I started to ask questions since as the lady said whether they are here for 1 minute or 30 it's $150....when the guy was finished he just left when I was asking questions!!..let's face it I had 27 more minutes to ask this guy anything, so i feel they owe me 27 minutes of credit since the guy just left after HE felt he was finished. This is just total BS... with both divisions.......don't use them or expect to be ripped off or be prepared to hold the guy for 30 minutes with inane questions or issues whether or not there are any!!!! I am editing this review to state that after all this time Lapensee Plumbing hasn't had the decency to respond, apologize or say anything about this, but what could you say when your totally wrong!!!

Rebecca S.

User Beware! These guys will change unnecessary parts. The service tech was completely wrong in his diagnosis which was confirmed by another local company. I would reccomend that you never call these guys.

Dennis D.

Miserable experience. To sum it up, I called to get my tile work repaired three months ago, because they had built the pool. First guy comes out, says it isn't a repair, it is an install issue. Okay...two weeks pass and I call back. Another guy comes out, says it is an install issue, and that he'd get back to me. Another few weeks pass and I call back. Third guy, apparently the construction manager, comes out. Tells me he is going to investigate. Another few weeks pass. I call back, am told that certain people have been let go, etc, and they would send somebody out asap. Dude comes out, says he'll get a quote within two days, whatever. 4 days later, i get the quote and it has three different numbers on it. I gave up, absolutely not worth the effort. I'll never consider using them.

Michele S.

I had a problem with my Noritz water heater and Earl from LaPensee Plumbing came to my home to assess. He immediately found the problem and contacted Noritz Warranty Center to explain the problem and they agreed to provide the parts in a few days under their 15 year warranty. Earl was really great in that he fully explained the problem to me and expedited the parts replacement with Noritz. I would recommend LaPensee to my friends and neighbors because of their professionalism and honesty.

Debbie A.

We have used LaPenses many times in the past and have been happy. However, it seems now that either they can't get enough help or the office staff is very inefficient. I have been trying since December 31 to get a date scheduled to have pipes replaced from house to street. It has taken numerous calls on my part to move the process forward....getting the camera scope, getting the estimate, getting a contract, getting a permit pulled...no steps have been moved forward without me calling and saying """"we are we on this?"""" Its now 2 months later and no work has been done yet. They have however had enough time to cashed my check for the work. I will get through this process and switch to another company

Scott D.

I called LaPensee to check out the black flow as I received a call from a neighbor it had been hit and had a small leak on November 11th, 2021. I called them as they are the ones I pay yearly to service. They never contacted me back with a estimate before they fixed. I did not receive a an invoice via email until January 11th, 2022 in the amount of $846.77. I Emailed them twice to dispute the $700 charge for labor with no response. My tenant, which is a plumber said it was an outrageous charge as no digging up had been done and about one hour of labor should have been billed. With no response to my two emails I called them on March 10th, for status. Their reply was invoice stands as is. Very disappointed in their professionalism. Unhappy Holmes Beach home owner.

William D.

Did not take accountability when a mistake was made. The plumber did not do it right the first time and instead of an apology for my inconvenience for having to take a half day off to wait around again for the plumber so we could have running water, I was sent an $80 bill. When I called to ask it be voided and explained the situation, they said they would look into it. Long story short, they are not voiding the bill saying oh, I was only charged continued time and parts. The plumber was here 5 minutes to fix what wasn't right, not the 30 minutes I was charged for. Who knows if the parts he used were what he should've used. WILL NEVER USE AGAIN!!!!

Jordan W.

Not exactly the best followup... I had an issue with a small bathroom and was referred to LaPensee. Chatted with them on the phone, and even with it being """"in season"""" here in Florida, they were able to get someone out the next day -SWEET. Overall it didn't seem like a big job from the issue explained to me by our HOA, but I'm no plumber. The first thing they told me is because they don't know me they will need to get a credit card on file and proceeded to tell me the reason why they needed to do this, even without me really questioning why or being upset, but no biggie. The property is a rental with tenants so I wasn't able to be at the site to confirm the issue and approve the work. I've worked with plenty of vendors (obviously not a plumber) that once they access the issue they call and inform what they found and how much the job would cost- reasonable right?. Well, not LaPensee. I got a TXT that my credit card had been charged? No call. After seeing the charge, I called them and spoke with my service lady, that I clearly must have caught her in the middle of something, because she said she was just about to send the invoice (in a rush). When I asked what had been done at the site, she said I would see that on the invoice, I proceeded to ask her for a recap so she read it, I asked a few questions, obviously, she had no time to discuss and when I said that I never received a call about the issue, she said they don't have time to call everyone and update them on the project? Really? I would think there are people like me that are trying to get work performed long-distance. Right? She knew that. So how did the job get approved to move forward? Never had a tenant's approval """"fly"""" with a vendor when it was going to cost money? I wonder how much they would have been willing to charge me without calling? I'm assuming the problems been fixed? Not sure how to rate the value when I never had the chance to assess the problem with them?

Marie M.

Great pool company . All the workers are courteous and friendly . Joe P. came by to fix an issue we were having with our pool . Problem fixed quickly and he stayed a bit to make sure everything was running properly. Highly recommend this pool company .