LaPensee Plumbing * Pools * Air

Guy H.

1. My first call to them for service 7 months ago- our garbage disposal didn't work. LaPensee originally installed it. A guy came out and pressed a reset button on the bottom. He was here for 5 minutes. they charged me $150. I called to complain. They said that's their minimum, with no exceptions. 2. We wanted to remodel our bathroom. Our contractor was going to use LaPensee for new shower/tub plumbing. Lapensee Service Manager came out and said they don't put shower and tub in same area and declined the job. 3. I asked the Service Manager (above) to send someone out to replace a toilet flapper/fill tube in one of our toilets. He said he would. He never followed up. 4. An actuator (1 of 2) in our pool plumbing system went bad. After a month LaPensee finally replaced the actuator for $524. The 2nd actuator recently went bad. I called LaPensee. 3 days later after no return call, I called them. They said they did get my message but didn't have anyone to send out. Their pool maintenance guy was on medical leave. They recommended Pool America. I called Pool America and they will replace the 2nd actuator (same model) for $345 within a couple days. Lapensee overcharged me $180.

Justine C.

We signed up with LaPensee pools to redo our pool because they also offered service. However, after the pool was completed we were told that we could not get a service contract. Also, when they redid the pool, they installed a piece of granite in an overflow area that does not match the house or the pool. They did not contact us to give us any alternate options. Then when I asked why they put the granite in, they said we needed to pay to put in the tile that was the alternate option. They noted that the valves were leaking during the pool remodel, but they never told us and when we had them out to discuss the pool, they said that the valves needed to be replaced, but they had never told us before our complaints about the remodel not being correct. Very disappointed.

Barry K.

Really pissed off with the Plumbing and Back Flow Divisions!!!!....let's discuss the Backflow Division first. - had my backflow inspected as I have had before - we've been with them for many years. They take payment usually before the activity. I gave them my card number and they told me the fee is $25. I asked when do I get the results sent to me and the woman there said when you get the Paid invoice they attach the report which is sent to Manatee County. I get the emailed invoice and it shows a balance of $40 with no report attached, so I immediately called and I got someone who said all of a sudden with NO NOTICE that they've raised their prices, didn't charge my card originally for the $25, but they decided to instead feel they had to rip me off for what $15, and now they do not send the report anymore. You must be kidding me.....this is what they do to a long time client?????...I mean really?????..what a Rip-off industry this is just for that, which brings me to the Plumbing rip-off recently. I needed something done and they were in the area anyways....charged me $150 for the first half hour....the guy was here 3 minutes and I knew they charged that, but that has to be excessive, so I started to ask questions since as the lady said whether they are here for 1 minute or 30 it's $150....when the guy was finished he just left when I was asking questions!!..let's face it I had 27 more minutes to ask this guy anything, so i feel they owe me 27 minutes of credit since the guy just left after HE felt he was finished. This is just total BS... with both divisions.......don't use them or expect to be ripped off or be prepared to hold the guy for 30 minutes with inane questions or issues whether or not there are any!!!! I am editing this review to state that after all this time Lapensee Plumbing hasn't had the decency to respond, apologize or say anything about this, but what could you say when your totally wrong!!!

XxChrisD93xX D.

We have used LaPensee many times in the past and have been happy. However, it seems now that they have new technicians that don't want to work and their customer service has went downhill. We hired them to do a backflow test as we have for the last 3 years and they tried to charge us to do nothing because they said our backflow with 3 foot total clearance was inadequate to do the backflow test. Upon calling, they then said that they would need to charge us again to come back out and actually do it and we're rude/adamant that the clearance was still inadequate unless the entire bush (gated community HOA bush I cannot remove) was removed. Would not recommend at all. ​

Jeffrey H.

Had a leak and LaPensee came out on a Friday night and charged me and after hours fee of $245 to tell me to hire a leak detection company. I had the leak detected and then I called to get a quote to fix the leak and they only quoted me first hour and every 15 minutes after that. Would not give an estimate. I would strongly recommend you shop elsewhere. I was told they would not do an estimate. Why I explained I had 3 other companies willing to come out and give me a quote, she stated it was only hourly labor and parts. Not very customer friendly in my opinion.

David A.

We needed to replace our hot water heater. Got an estimate from LaPensee over the phone, including a few additional items that might be necessary. Technician arrived on time, did the job professionally and effectively... and, even with one of the add-ons, came in at more than $1,000 LESS than our regular plumber would have charged. Cannot recommend highly enough.

Jeff G.

Want to share recent experiences with LaPensee Plumbing. This weekend, my neighbor had a clogged sink pipe that we couldn't get unclogged, called LaPensee and the were there in less than 2 hrs and fixed the clog. Today, my air conditioner wasn't keeping up. Called LaPensee and there were here and fixed it and gone in less than 2 hrs from when I called them. The technician was outstanding. Super nice guy, no BS about it being old and ready to be replaced (which it is). He just patched it up and air blowing ice cold. When it comes time to replace it...calling LaPensee.

Cindy F.

I called LaPensee to check out the black flow as I received a call from a neighbor it had been hit and had a small leak on November 11th, 2021. I called them as they are the ones I pay yearly to service. They never contacted me back with a estimate before they fixed. I did not receive a an invoice via email until January 11th, 2022 in the amount of $846.77. I Emailed them twice to dispute the $700 charge for labor with no response. My tenant, which is a plumber said it was an outrageous charge as no digging up had been done and about one hour of labor should have been billed. With no response to my two emails I called them on March 10th, for status. Their reply was invoice stands as is. Very disappointed in their professionalism. Unhappy Holmes Beach home owner.

Douglas D.

Field workers Ok to excellent, depending on who you're lucky or unlucky enough to get. Office people are terrible to OK. Been with Mike LaPensee since 1983 but since Mike retired, company has gone """"Hollywood"""".

Paul D.

I just wanted to acknowledge what a professional company you have. Starting with a pleasant women that answered the phone I wish I could remember her name. I asked her but my mind was spinning. She explained everything from time a technician would arrive (which was on time) to how much it would cost. Bob the technician was awesome. He explained what was going on and really made me feel very confident and relaxed knowing it would be fixed.. KUDOS. Highly recommend!