LaPensee Plumbing * Pools * Air

Jeffrey H.

Had a leak and LaPensee came out on a Friday night and charged me and after hours fee of $245 to tell me to hire a leak detection company. I had the leak detected and then I called to get a quote to fix the leak and they only quoted me first hour and every 15 minutes after that. Would not give an estimate. I would strongly recommend you shop elsewhere. I was told they would not do an estimate. Why I explained I had 3 other companies willing to come out and give me a quote, she stated it was only hourly labor and parts. Not very customer friendly in my opinion.

David A.

We needed to replace our hot water heater. Got an estimate from LaPensee over the phone, including a few additional items that might be necessary. Technician arrived on time, did the job professionally and effectively... and, even with one of the add-ons, came in at more than $1,000 LESS than our regular plumber would have charged. Cannot recommend highly enough.

Jeff G.

Want to share recent experiences with LaPensee Plumbing. This weekend, my neighbor had a clogged sink pipe that we couldn't get unclogged, called LaPensee and the were there in less than 2 hrs and fixed the clog. Today, my air conditioner wasn't keeping up. Called LaPensee and there were here and fixed it and gone in less than 2 hrs from when I called them. The technician was outstanding. Super nice guy, no BS about it being old and ready to be replaced (which it is). He just patched it up and air blowing ice cold. When it comes time to replace it...calling LaPensee.

Cindy F.

I called LaPensee to check out the black flow as I received a call from a neighbor it had been hit and had a small leak on November 11th, 2021. I called them as they are the ones I pay yearly to service. They never contacted me back with a estimate before they fixed. I did not receive a an invoice via email until January 11th, 2022 in the amount of $846.77. I Emailed them twice to dispute the $700 charge for labor with no response. My tenant, which is a plumber said it was an outrageous charge as no digging up had been done and about one hour of labor should have been billed. With no response to my two emails I called them on March 10th, for status. Their reply was invoice stands as is. Very disappointed in their professionalism. Unhappy Holmes Beach home owner.

Douglas D.

Field workers Ok to excellent, depending on who you're lucky or unlucky enough to get. Office people are terrible to OK. Been with Mike LaPensee since 1983 but since Mike retired, company has gone """"Hollywood"""".

Paul D.

I just wanted to acknowledge what a professional company you have. Starting with a pleasant women that answered the phone I wish I could remember her name. I asked her but my mind was spinning. She explained everything from time a technician would arrive (which was on time) to how much it would cost. Bob the technician was awesome. He explained what was going on and really made me feel very confident and relaxed knowing it would be fixed.. KUDOS. Highly recommend!

Maribel M.

We use LaPensee Plumbing for all of our three homes plumbing needs. They're very professional and always on time. They're service is excellent.

Marlane W.

Drove up to buy a new kitchen faucet and schedule LaPensee to do a list of assorted plumbing repairs at our Sarasota home. The store had no customers, but all the staff of about a half dozen people were too busy eating lunch to help us. We waited patiently. Eventually they sent us from department to department, each with a different staffer. Each wanted us to repeat our account info and, although none of them had name tags, they quizzed us about whom else we'd talked with. They wanted info from our cell phone, but their internet connection was too weak to receive an email!!! And the last one, Lisa, who kept taking off her mask, told us to stop talking and listen to her! We got our deposit back for the job that would have cost a couple of thousand dollars and left! We'll never be back.

Joan V.

After we were told all our plumbing needed to be replaced we called LaPensee and they canine and assessed and it turns out the piping is fine and the leak could be fixed. We will only use LaPensee from now on. They are honest and professional and trustworthy

Sarah P.

We have used LaPenses many times in the past and have been happy. However, it seems now that either they can't get enough help or the office staff is very inefficient. I have been trying since December 31 to get a date scheduled to have pipes replaced from house to street. It has taken numerous calls on my part to move the process forward....getting the camera scope, getting the estimate, getting a contract, getting a permit pulled...no steps have been moved forward without me calling and saying """"we are we on this?"""" Its now 2 months later and no work has been done yet. They have however had enough time to cashed my check for the work. I will get through this process and switch to another company