LaPensee Plumbing * Pools * Air

Cigar S.

Not exactly the best followup... I had an issue with a small bathroom and was referred to LaPensee. Chatted with them on the phone, and even with it being """"in season"""" here in Florida, they were able to get someone out the next day -SWEET. Overall it didn't seem like a big job from the issue explained to me by our HOA, but I'm no plumber. The first thing they told me is because they don't know me they will need to get a credit card on file and proceeded to tell me the reason why they needed to do this, even without me really questioning why or being upset, but no biggie. The property is a rental with tenants so I wasn't able to be at the site to confirm the issue and approve the work. I've worked with plenty of vendors (obviously not a plumber) that once they access the issue they call and inform what they found and how much the job would cost- reasonable right?. Well, not LaPensee. I got a TXT that my credit card had been charged? No call. After seeing the charge, I called them and spoke with my service lady, that I clearly must have caught her in the middle of something, because she said she was just about to send the invoice (in a rush). When I asked what had been done at the site, she said I would see that on the invoice, I proceeded to ask her for a recap so she read it, I asked a few questions, obviously, she had no time to discuss and when I said that I never received a call about the issue, she said they don't have time to call everyone and update them on the project? Really? I would think there are people like me that are trying to get work performed long-distance. Right? She knew that. So how did the job get approved to move forward? Never had a tenant's approval """"fly"""" with a vendor when it was going to cost money? I wonder how much they would have been willing to charge me without calling? I'm assuming the problems been fixed? Not sure how to rate the value when I never had the chance to assess the problem with them?

Judith B.

It all depends on who you get! The first plumber didn't fix the problem but it worked for a week. The second plumber figured out the problem by asking good questions. He was a problem solver. I got a second bill. I called La Pensee and explained the situation. They asked what I thought was fair. I told them I would pay half of the second bill. Olivia said she would get back to me. She told me no, the first plumber was good, my bathtub was done wrong and the best they do was reduce the bill by $25.00. Since I am not willing to take a chance on WHO YOU GET, I will use a different plumber. Sad because Jimmy Noe, second plumber was excellent. Another neighbor experienced a similar situation. First plumber no, second plumber yes.

Bob K.

I had a problem with my Noritz water heater and Earl from LaPensee Plumbing came to my home to assess. He immediately found the problem and contacted Noritz Warranty Center to explain the problem and they agreed to provide the parts in a few days under their 15 year warranty. Earl was really great in that he fully explained the problem to me and expedited the parts replacement with Noritz. I would recommend LaPensee to my friends and neighbors because of their professionalism and honesty.

Maggie L.

I would give 0 stars if I could. All they cared about was their """"big"""" contract at .the time. Waited a month for service, they couldn't understand why I was upset, and then refused to do the service.

Karen S.

Great pool company . All the workers are courteous and friendly . Joe P. came by to fix an issue we were having with our pool . Problem fixed quickly and he stayed a bit to make sure everything was running properly. Highly recommend this pool company .

Jeffrey H.

Customer beware they came to my home could not fix the problem and said they would call in a couple of days to see if it got better. No call but the bill came. The shower item was billed at 200% of street price and the time billed was excessive given the plumber couldn't figure how to solve the problem. When I contacted them they did not seem to care. I guess the customer or level of service is not important to them

Corrie K.

Did not take accountability when a mistake was made. The plumber did not do it right the first time and instead of an apology for my inconvenience for having to take a half day off to wait around again for the plumber so we could have running water, I was sent an $80 bill. When I called to ask it be voided and explained the situation, they said they would look into it. Long story short, they are not voiding the bill saying oh, I was only charged continued time and parts. The plumber was here 5 minutes to fix what wasn't right, not the 30 minutes I was charged for. Who knows if the parts he used were what he should've used. WILL NEVER USE AGAIN!!!!

Nibbler D.

LaPensee has maintained our vacation rental home pool for 10 years, and with hundreds of rental guests we've seen it all... Sand, suntan oil, hair, hurricanes, algae, torrential rain, mechanical failures, you name it. Through it all, LaPensee has kept the pool operating and the guests happy (even though they caused some of the problems). Special thanks to George, the quality control supervisor, for his hands on work on our pool, and Anne back at the office for smooth, efficient and friendly communications.

AC R.

I called to have a valve and faucet fixed. The person on the phone said it was a cod and he would be onsite between 1-3 that day. No big deal that he was late, but he entered with just a flashlight and his cell phone. After a couple of minutes he took a picture under my sink and said it was his professional opinion, I needed a new faucet. He also assured me all the valves were open and no leaks. His first quote was $200 for the faucet w/sprayer plus his time. He left to go back to his truck and returned 5 min later with a basic faucet w/o sprayer $130. During his absence, I checked all the valves, the one that leaked, was not open. When he returned I asked him to check the one valve that was closed...it began dripping. By this time, I was becoming more and more concerned with his professionalism. I told him I was not interested in spending that much money on a faucet that wasn't what I wanted. I told him I was getting ready for a large renovation; kitchen/2baths and would rather buy what I want and have them return, would I be able to put the Service call towards the installation. He said he would go back to his truck and return with an answer. 5 min later he returned and said the company would be willing to do that. He said I owed him $115 for today. I asked why and he said $90 first 15 min and 25 for the the last 15. And I still had a leaky valve. That was the last straw, I told him how unhappy I was with this service and gave him my credit card. While he left to go back to his truck, I called the company. I spoke to a manager, and she said she was sorry no one had told me what the rate. I explained that he spent more time going back and forth to his truck w/o ever bringing in a tool and I still had a leaky valve. She said she would send him back to fix it, I told her he was 5 ft from me and had no intention on fixing anything but was real quick to take my money. Be careful when using and watch how far they park from their destination and how much time is really spent fixing anything.

Pamela D.

I used LaPensee Plumbing even though their estimate was higher than several others. I THOUGHT (there is the misunderstanding the Chad say's I must have had) they were more professional and would do the best job. I knew that cutting the cement in the Lanai would be very messy. I didn't know they were going to destroy it. There was no pride of workmanship at all. They patched the floor so uneven and bumpy with cement that I had to have it corrected after they left. There was a large hole coming out the middle of the house, leaving a mess there. There was an area about a foot wide that had decorative stone which was now dug up and filled with trash and dirt. They hit a dry well which they never discovered and THE 1 person doing they job didn't know what it was. (I paid for cameras to go through the lines). I called several times and emailed with no call back. Spoke with Roxanne and Karen and sent emails with Pictures. I did get what seems to be an apology letter from Chad saying he finds it """"interesting"""" that I didn't bring it to their attention until after I paid to have it fixed. Really Chad??? I wanted to pay additional money to fix the mess your company made. Everyone who has seen the work has been horrified when we say LaPensse did the work. I had to fix it ASAP as I had someone moving in and since I got no response from LaPensee. So yes I paid even more than I should have. If I could upload the pictures I would just for all to see. It's really unbelievable.