LaPensee Plumbing * Pools * Air

Corrie K.

Did not take accountability when a mistake was made. The plumber did not do it right the first time and instead of an apology for my inconvenience for having to take a half day off to wait around again for the plumber so we could have running water, I was sent an $80 bill. When I called to ask it be voided and explained the situation, they said they would look into it. Long story short, they are not voiding the bill saying oh, I was only charged continued time and parts. The plumber was here 5 minutes to fix what wasn't right, not the 30 minutes I was charged for. Who knows if the parts he used were what he should've used. WILL NEVER USE AGAIN!!!!

Nibbler D.

LaPensee has maintained our vacation rental home pool for 10 years, and with hundreds of rental guests we've seen it all... Sand, suntan oil, hair, hurricanes, algae, torrential rain, mechanical failures, you name it. Through it all, LaPensee has kept the pool operating and the guests happy (even though they caused some of the problems). Special thanks to George, the quality control supervisor, for his hands on work on our pool, and Anne back at the office for smooth, efficient and friendly communications.

AC R.

I called to have a valve and faucet fixed. The person on the phone said it was a cod and he would be onsite between 1-3 that day. No big deal that he was late, but he entered with just a flashlight and his cell phone. After a couple of minutes he took a picture under my sink and said it was his professional opinion, I needed a new faucet. He also assured me all the valves were open and no leaks. His first quote was $200 for the faucet w/sprayer plus his time. He left to go back to his truck and returned 5 min later with a basic faucet w/o sprayer $130. During his absence, I checked all the valves, the one that leaked, was not open. When he returned I asked him to check the one valve that was closed...it began dripping. By this time, I was becoming more and more concerned with his professionalism. I told him I was not interested in spending that much money on a faucet that wasn't what I wanted. I told him I was getting ready for a large renovation; kitchen/2baths and would rather buy what I want and have them return, would I be able to put the Service call towards the installation. He said he would go back to his truck and return with an answer. 5 min later he returned and said the company would be willing to do that. He said I owed him $115 for today. I asked why and he said $90 first 15 min and 25 for the the last 15. And I still had a leaky valve. That was the last straw, I told him how unhappy I was with this service and gave him my credit card. While he left to go back to his truck, I called the company. I spoke to a manager, and she said she was sorry no one had told me what the rate. I explained that he spent more time going back and forth to his truck w/o ever bringing in a tool and I still had a leaky valve. She said she would send him back to fix it, I told her he was 5 ft from me and had no intention on fixing anything but was real quick to take my money. Be careful when using and watch how far they park from their destination and how much time is really spent fixing anything.

Pamela D.

I used LaPensee Plumbing even though their estimate was higher than several others. I THOUGHT (there is the misunderstanding the Chad say's I must have had) they were more professional and would do the best job. I knew that cutting the cement in the Lanai would be very messy. I didn't know they were going to destroy it. There was no pride of workmanship at all. They patched the floor so uneven and bumpy with cement that I had to have it corrected after they left. There was a large hole coming out the middle of the house, leaving a mess there. There was an area about a foot wide that had decorative stone which was now dug up and filled with trash and dirt. They hit a dry well which they never discovered and THE 1 person doing they job didn't know what it was. (I paid for cameras to go through the lines). I called several times and emailed with no call back. Spoke with Roxanne and Karen and sent emails with Pictures. I did get what seems to be an apology letter from Chad saying he finds it """"interesting"""" that I didn't bring it to their attention until after I paid to have it fixed. Really Chad??? I wanted to pay additional money to fix the mess your company made. Everyone who has seen the work has been horrified when we say LaPensse did the work. I had to fix it ASAP as I had someone moving in and since I got no response from LaPensee. So yes I paid even more than I should have. If I could upload the pictures I would just for all to see. It's really unbelievable.

Carlton S.

Miserable experience. To sum it up, I called to get my tile work repaired three months ago, because they had built the pool. First guy comes out, says it isn't a repair, it is an install issue. Okay...two weeks pass and I call back. Another guy comes out, says it is an install issue, and that he'd get back to me. Another few weeks pass and I call back. Third guy, apparently the construction manager, comes out. Tells me he is going to investigate. Another few weeks pass. I call back, am told that certain people have been let go, etc, and they would send somebody out asap. Dude comes out, says he'll get a quote within two days, whatever. 4 days later, i get the quote and it has three different numbers on it. I gave up, absolutely not worth the effort. I'll never consider using them.

Al D.

Very bad experience with this company over the replacement of a pool timer. I received a quote to replace a pool timer and gave the approval to go forward. I met with the tech at the beginning and throughout this process and he never indicating any issues or surprises. One week later I received and invoice from LaPensee that was significantly higher than the quote I had received. I called the office and the manager informed me that she had forgotten to inform me but the tech had to replace other parts resulting in the significantly higher price. The invoice does not indicated any other parts other than the timer that was originally discussed. Never again!

Michelley M.

The company used to be good but not anymore.they are expensive and nickel and dime you. I called them out twice for the same problem. The first tech did nit do a thorough job and the problem came back. They charged me twice even though I argued against it. The office staff is not competent either.

Terry S.

LaPensee came highly recommended so I called them to set up an appointment for a new pool estimate. Russ, their construction manager showed up, took some measurements and we discussed a few options. Russ assured me he would have something to show me in a week or so. Several weeks passed by and I heard nothing. After a month I called and spoke to a woman in the office that said he has been busy, (he was working on 4 whole pools!!) but would get back to me later in the week. NOTHING!! Not sure what the problem with Russ is but if he can't handle 4 pools, I certainly don't need him working on mine. Very unprofessional. Maybe they are better at gluing PVC.

Dan L.

Good company gone bad! Used LaPensee for over 15 years since I have owned a home in Anna Maria. Just recently the service has turned to crap. The techs they send out now are not the regular crew but a new batch of opportuners that pray on holiday rental home owners. Had them out numerous times for the same problem. they claim they rodded out the pipe but do not do the work when they come out. They sat in the truck and sent a bill for $360. When I had a guest arrive 2 days later the problem was still there . They had no problem sending another bill as well as a mysterious problem that needs to be fixed at a cost of $1800. and the problem was not fixed. I hired someone else and behold there is no such issue!? they fixed the original problem for $200. The sad thing is Lapensee made up the mysterious problem. Well, still getting a bill for the work not done. Very disappointed with the new way they do things.. I heard the good plumbers moved to another company on the island because they were disappointed with the way things were being run. I have since found a new GREAT plumber that does not rip me off. Ok, The pool service, They pool guy left the hose run in the pool for 2 days before my dad saw it and turned it off. Finally the girls that answer the phone, Could they be any more unprofessional? When I talked with one girl there she was very rude and condescending. She insisted being paid up front for work not done yet. She also did as if it would be a HUGE hassle to run a credit card. I never had suck a rude person that was working for me? Needless to say I will never go back.

Brenton C.

I called LaPensee Plumbing to set up an appointment to fix a broken dishwasher. The woman that answered the phone was cheerful and helpful. When the technician showed up to my house he was prompt and professional. They fixed the dishwasher within minutes and best of all, the price was very reasonable.