Kyle Plumbing

Ed D.

As a repeat customer, I am sorry to say after two phone calls, leaving a message to callback I have received NO call. Previous visit were just average, with a temporary fix to only to have to call again but with no call back went elsewhere. As I previous thought, the problem in question needs replacement. Instead of free note pads, pens, magnets and nail files they need to work on their quality of service and customer service.

Norman B.

I had the opportunity to use Kyle Plumbing 3 times and each time they were consistent in promptness, cleanliness and most important fixing the problem. The technicians are courteous, knowledgeable and always on time. I would highly recommend Kyle Plumbing.

Scott D.

First I'll say this is not the first time I've used Kyle Plumbing. I will say I have been satisfied with them in the past, on this occasion, not so much... I called Kyle Plumbing in the morning about a toilet bowl that was losing water after it flushed. When the plumber arrived he came in, flushed my toilet a few times and said the toilet needed to be replaced. No real thoughts on what was wrong with it, just that it needed to be replaced. I asked the plumber for an estimate, he went out to his truck and came back in a few minutes. He quoted me on a two piece toilet (the fixture only), I then asked him how much the total would be with labor. The plumber told me that would depend on how difficult the installation was, but he really couldn't give me an idea of a total price. I told him I'd like to discuss this with my wife for her input on the type of toilet. He said OK and then proceeded to give me an invoice for $159.00. He was at my home for approximately 10 minutes. This company has a policy of charging $150.00 for the first 45 min of the service call or consultation. I have used this company before (last time back in 2020). It would have been professional of the scheduling agent to remind me of this flat rate fee for the consultation as it was three years ago when I last used them. I did call the company to tell them I didn't think $150 was fair for a 10 min visit from a technician. The service manager said I should have remembered that fee structure from three years ago. The service manager also admitted the tech gave me bad/wrong information. The service manager said they charge a flat rate of $872 to change a toilet. She admitted the service tech they sent to my home was new to their company and didn't know their procedures. OK, so now I'm paying $150.00 for bad information from a new service tech that I had zero confidence could do the job. The service manager admitted several times that the info I got from their technician was wrong, the service manager said the tech should have called in to the office for their fee structure before he quoted me the cost of the fixure. I assumed that's what he was doing when he went out to the truck and came back in giving me a price estimate. The icing on the cake is they also charge a $9.00 """"truck supply fee"""" on every invoice. The service manager said that this fee is automatically printed on every invoice, she likened it to a Tax (lol). The service manager also said he should have been wearing booties before walking into my house and gloves, nope, nada, none of that happened. Zero supplies were used while he was at my home. It really seems like this fee is an undisclosed profit center for them kind of like junk fees from restaurants and hotels, guess the plumbers like that business model of undisclosed hidden fees. The service manager did offer to remove $25.00 from by invoice, I found that completely inadequate for the skill level of the technician the sent to my house, the bad info I was given and especially inadequate for a returning customer. Overall, I'll be looking for a new pluming company. Summary: This company has no problem sending new, poorly trained technicians to your home. When that new/poorly trained tech gives you completely inaccurate information the company doesn't really care . Lastly, company charges a non-negotiable """"Truck supply fee"""" when zero supplies are used, that is the insult to injury.

Daniel M.

I used Kyle Plumbing in Deerfield Beach for a toilet backup. The technician returned my call promptly and arrived in less than an hour. He explained on the phone that since it was Saturday, overtime rates would apply. It was nice to know that up front but when your toilet is stopped up, you just hope someone competent shows up quickly. Fortunately, I was not disappointed. Pete, our technician, was courteous and careful. He quickly diagnosed the problem as a tree root that infiltrated the drain pipe. This required removing the toilet to get at the root. He cleared the line, replaced the flange and seal, and confirmed everything was working. He thoroughly cleaned up the mess and was done in 90 minutes. Not a minute of wasted time. He applied an online discount coupon I found and the final bill was fair and reasonable. I would recommend Kyle Plumbing.

J H.

Very pleased with the entire experience! I called on Tuesday morning and they were able to get me scheduled the following day. Just as promised, I received a phone call when the technician was on his way. Moses was professional and courteous and did a fantastic job installing the vanity at my salon. The entire process took less than an hour and the bathroom area was left clean, exactly the way he found it! Loved the goody bag too! Will definitely use Kyle Plumbing for all of my future plumbing needs!

David K.

I paid $701 ($726 - $25 for first time customers, first and last for me) for a small single handle faucet with installation. Instead of asking me what type of faucet I'd like to replace mine with, the plumber came in with a large single faucet (made by Wolverine Brass, which I had never heard of) after being gone from my condo for 15 minutes. The spout was 8 1/2"""" high instead of the 4"""" inch that had broken. I have a very small kitchen and after he started to install it I told him it looked enormous in that space, and I didn't want it. After two more trips to his truck and packing up all his tools, he miraculously found a faucet similar to mine. I paid $150 for the first 45 minutes and $225 for three more 1/2 hour segments, $375 labor. I guess being a single mom didn't help much, I often feel I'm being taken advantage of.

Nery L.

Wouldn't use or recommend. I selected this plumber due to a high rating on Angie's List. I waited four days for an appointment to fix a slow drip pipe leak. I was told their policy is they needed a check upon completion of the visit. I specifically left a check with my housekeeper given my schedule would not enable my presence. When I returned home I found the leak wasn't fixed, the tech had left and no invoice or request for payment was made. My housekeeper informed me they would have to order parts. The next day I received a call requesting payment via credit card. I advised in order to render payment I would need an invoice. I requested they email one and conveyed I would have the check sent out upon receipt. I was then told they would not accept my check and needed a credit card because they weren't paid at the time of the visit. I conveyed that I had specifically left a check for them, their tech didn't ask for it nor did he present an invoice. I conveyed that it wasn't convenient for me to provide them a credit card at the moment. I was then asked if I would call back with the credit card. They were told that wasn't convenient and the check would be sent upon receipt of the invoice. I was then placed on hold only to have to again explain to someone entirely different that I had specifically left a check for them and given they didn't request payment or provide an invoice the check would be mailed upon receipt of the requested invoice. I was again told they would not accept my check and needed a credit card because they have had people that didn't send checks in the past. I asked what the cost was to actually fix the leak and was told she didn't know. I've had many plumbers do work in my homes over the years. I have never run into one that took the position they would only accept a credit card for payment when their policy is to pick up a check at the time of service. Especially when they themselves failed to present an invoice or request payment. Had I not made the effort to insure the check was available for them their position might be more understandable. The call concluded with my advising them they aren't getting my credit card, I won't be using them again and I'll send a check upon receipt of the invoice. I was then asked if I would send a check. When I received the invoice of $99.00 it was for little more than what they had been told before they even came out """"Called out for leak coming from one of the connections"""". Does this sound like an acceptable customer experience? The leak remains unfixed, the check was sent the check and my review was placed. If you find this review helpful click on the: useful, funny or cool rating below or compliment and follow by clicking on the top right.

Keith M.

I called re: a faulty toilet. They were able to come out that afternoon. Moses was very professional and skilled. Great experience overall from initial call to a brand new working toilet. We will definitely use them again.

Embassy O.

I used Kyle Plumbing since they were recommended by a co worker. When I booked my appt with Nancy she was very nice on the phone and I was able to get appointment quickly. However, the plumber showed up over an hour late. Was having a hard time fixing what needed to be done and was just akward. To make a long story short, I WON'T be using them again since not only was I overcharged $127 for a $30 part but they attempted to overcharge for the labor! I had to speak with the manager to express my concerns. She told me they've been in business for over 30 years?! I don't know how when you try to take advantage of people. That is not how you build business. If you use them, make sure you take note of their time and ask how much. Very disappointed.

T A.

Used to be an alright plumbing company. Now, not so great. Plumber left with a handle to my shower to get a part and never returned, two months ago. I've been calling for a month on a weekly basis to be told I would get a call back. Never happened. This company is going downhill real fast. Find another company. If you do call them anyway, you'll be waiting a looooong time for the plumber. Sometimes a few days. I don't think anyone wants to be treated like that.