Kyle Gilmore Plumbing HVAC R

Gina B.

We rent our home and shortly after moving in a raw sewage type of odor developed in one of our bathrooms. Turns out the shower didn't have a trap under it (huge no-no). Without a trap the sewage gases were coming up into our home. It was a huge project since the shower floor was intricately tiled. It was a 5 day project (currently on day 2). Kyle and Robert came a couple weeks ago to asses. Yesterday they fixed the shower upstairs (had to replace the body showers that stopped working) and today they pulled up the floor in the downstairs. Mitch, Kyle's son joined Robert today. Both are very nice and professional. They kept me informed and up to date on the whole process step-by-step. Very well mannered, acknowledgeable, and professional. They know what they are doing! I definitely recommend! Thank you Robert & Mitch!

Eli M.

Very Professional technician. Front desk Lia always willing to help you. I recommend this company for air conditioner service.

Will M.

Thank you To you Scott Gilmore for fixing our AC. Fast, reliable and helpful.

We were without AC for three LONG days. My poor mother-in-law was having a hard time with the house being so hot.

My wife and grandmother thanks you too!

Maribel D.

Kyle and crew were super helpful and very professional they came in and evaluated our AC in a quickly matter although there were a lot of repairs to be completed he worked with our warranty company to make sure our AC repairs were approved and completed very quickly. Kyle was very understanding and communicated every step of the way of when the repairs would be completed. I am very happy with the work and how fast and efficient Kyle was with completing the work.

Robert M.

Scott installed our AC and Evaporator.

Pros:
- professional
- courteous
- fast installation
- good response if you text
- fast response for post installation repair

Opportunities for improvement:
- they did not let home warranty know that we had a 1/2 suction line inset on our 40 year old ac (or did not see it on the initial inspection). New one is 7/8 and they asked for a significant amount to upgrade it, not covered by the warranty
- after installation, the evaporator condensation was running off into the furnace and garage floor for a day. Fortunately we finished unpacking our cardboard boxes or we might have had damage

David L.

I give Scott Gilmore a 5 star review he's extremely professional and very knowledgeable thanks to him my home is as cool as can be thank you Scott to the lady who answers the phone ur very unprofessional lia

Jane J.

Worst customer service ever this is not even a professional business their business is from home really not professional they don't answer your call and takes forever to do a service also lie about other things your service needs to overcharge the customer and insurance company

Jose B.

Great service Scott Gilmore came out to our house and fixed our A/C it has never worked as well as it is today thank you very much for your great service we highly recommend this company and will definitely use them in our future AC and plumbing needs

Lilia A.

Worst customer service ever! No sense of professionalism whatsoever. Had a ""tech"" come service my central air, it's still down. My AC was sprayed with foam & washed down. That was supposed to be a solution. Tech never came back. Now I can't get ahold of customer service. When I do I get hung up on. My receipt for $200 is literally a piece of scrap paper.

Sandra O.

Home warranty sent these unprofessional people to fix my central AC! Just to get duke $200 . Son came to just spray Acid Foam on the outside unit and said that should fix the problem! Yeah right AC kept shutting down after his 'SERVICE' he didn't have no reciept to give me after I handed him $200 in cash if it was credit card it would $275 ! This was July 11th. July 23rd with another heatwave, tried to use the AC and same problem I first called them for kept happening. So nothing was fixed, I called Mitch and said he had an emergency I respected that and he did call me back and said I needed to call a service call and of course another $75 for that! I was pissed already because he didn't not fix it and to get charged again! I call home warranty and said that kyle gilmore closed the service and gave a report that they replaced a fuse! Really!! Wth, he just sprayed foam on the outside unit and washed it down with water I was there all the time! I didn't see him replace a fuse, he charge $200 to foam the unit and rinse! If that's what he calls PM!! Home warranty contacted them for another service call and they sent Oscar on 7-25-18 from kyle gilmore checked everything and said oh I have the wrong service call after speaking to the owner Kyle and he left, but said Scott will come tomorrow 9-9:30am. Well today is the day 3pm and no one showed up, I text them and no one texted back! Very disappointed! Very unprofessional
BEWARE OF THESE THIEVES! This is not the end of it, I'm going to the BBB too! So many bad reviews and still gave them the benefit of dout. If I had a choice would not give them a star at all