Kona Labs Leak Detection

Rusty C.

We had water coming out of our driveway and knew there was at least one leak somewhere in the 150' run from the service to the house... panic! Andrew was incredibly responsive and helpful. I spoke to him the evening we found the leak, and he said he would confirm if he was able to make it up to our home in Waikoloa in the morning. He was able to come out the next morning, identified and marked the leak and the perimeter of where the leak could be, and texted me pictures as soon as he was done. His bullseye was within 2-3"" of where the water had burst through the pipe - Incredibly accurate and well within the perimeter marked... under 6"" of concrete and 3' of dirt. Before you dig up your deck or driveway, or pay a plumber 1000's to hopefully figure it out - hire Andrew, find out where the leak is, and then deal with it.

Connie V.

So pleased with their service. Had a mystery leak which I assumed was the pool as it was loosing water. Turns out it was an irrigation leak and the pool water was draining to the irrigation system. Without Kona Labs, I might be replacing my pool instead of some leaky irrigation valves. Excellent service and honest, I highly recommend Kona Labs.

K K.

I called several other companies before I called Kona Labs. Andrew was the only company to answer the phone. I described my problem and we settled on a day/time that he would come and access our issue. He arrived on time and got right to work. We're on 2 acres so we were worried about how long it would take to find the issue. He found the leak so fast that we could hardly believe it. I don't like being ripped off so when I find a company worth it's weight in gold, like Kona Labs, I become a loyal customer. I wouldn't hesitate to recommend Andrew and his company. Plus they offer so many other services and products. Thank you Kona Labs, for saving me time and money!

Joe B.

I hired Andrew from Kona Labs at a property i take care of. Andrew found the leak and also gave very good recommendations. Soon after his report i re hired him to do 3 more of my accounts. Andrew is very responsive and very knowledgeable in his field. I highly recommend Kona Labs for any leak detection in Hawaii island!

Another 5 Mile P.

You will save a lot on water with this item, as it doesn't work! Junk junk junk! I find it hard to believe any of these reviews online are real. Against my pool builders recommendation, I installed this item. We've tried 100x to pair it, it's just not pairable. I moved the antenna less than 1 foot away, then 6"", etc. still won't pair. The main device goes into pairing mode (put magnet on for 45 seconds) and when it flashes I hold the magnet to the sensor for 35 seconds. Just won't pair. Just a paperweight! I'll post negative reviews all over the net to save others from purchasing this. You can go online and see a lot of variations of this device from the seller. Every video is worthless. One video will say put the magnet on for 15 seconds, another 45 seconds, etc. Just junk.

Tricia K.

Andrew was very responsive and thorough - I called two companies that do water leak detection on the same day and did get responses from both. The other company said he was off island and would call back Monday - still waiting and Andrew has solved our problem! Found the leak and now it's repaired - not an easy task on a six acre property! Thanks Andrew - hope we never need your services again, but if we do we know we can count on you!

Kevin T.

I purchased my system in March of 2017, and it is the best investment I have made. I have a 48,000 (large) pool with an auto-fill that never worked. After installing the LevelSmart, which was pretty easy, I have never had an issue with their system. However, on May 13 after changing the GFI at my panel the transformer for the LevelSmart died. Not sure why, but here is where they really came to the rescue. Ryan, who I have worked with since 2017, overnighted me a new transformer. Problem fixed! Ryan got back to me in less than 2 hours from the time I called him and emailed him. Now that's customer service! The product is the best, the customer service is the best! Anyone who has a pool needs this LevelSmart system. Thanks Ryan!

Cindy H.

Message this company to see if they could help me out with a water leak and got no response back. Went with another guy Hawaii Leak Detection who was amazing. He found my leak in no time. Don't use Kona Labs...

Joe B.

have had pool level system installed for a month. working great so far. phone customer support is not immediate, but they will get back to you in 24 hours. Technical support is very good. I got a bad cable with my system (connector was slightly loose so signal was very weak). Once I ID'd problem, they promptly sent me a replacement.

Robert H.

Easy to install. Pairing the sensor was a bit tricky (I should have read the instructions more closely). Distance from the sensor to the antenna is awesome! Once paired, the unit operated flawlessly. I replaced the included plastic valve with a brass one so that it would interface properly with my copper piping. Not a big issue at all. The water level sensor mounts easily with the included epoxy putty, even underwater. Water level has been perfect for months now. Terrific product. Highly recommended.