Kintex Plumbing

Roberto C.

STAY AWAY FROM THICOMPANY BIGGEST SCAM!!!!!!! if there was a zero star option that's what this company would get - water heater went started leaking called choice home warranty and they sent this company out to look at water heater they stated that the power box needed to be replace when in fact there is no issues so they want to charge is a $225 with the outlet or box, next this is that they stated that the drip pan needed to be replace when there is nothing wrong with the drip pan and they are quoting $148 for a $30-40 pan but again nothing wrong with it and they wanted to charge a $375 exchange fee to get this replace. Now they called me and stated that the service charge would be $950.00 for them to replace a water heater, 30 minutes later they called back and stated that the charge was $750 since they had to modify the water heater and replace electrical I told them not to go to the house again and not to replace the water heater BIGGEST SCAM company.

Reach D.

DO NOT USE! They took a week to provide a diagnosis on a water heather. Poor customer service.

Michael L.

I can not rate any lower than a one star. they sent a plumber to the house for home warranty work on a hot water heater. I spoke with them now after they spent one hour inspecting this hot water heater they decided it needed another part in addition to their inspection. an extra 110.00. this company is a scam, they refused to come out and fix or replace the part unless I agreed to pay for it. highly recommend to help get these type of people out of the competitive plumbing business here in Houston. asked for MGR to call back, of course, nothing.

IAH G.

Kintex was assigned by my home warranty company for a very small pipe leaking job. But they managed to report it in a way that the insurance would not cover it !!! Probably because they don't like the contracted rate with the insurance, it is hot in the attic and I am now a captive customer. A simple pipe leaking job, they made it like it needed some design change (which was NOT needed and of course not mentioned on the receipt I signed after the initial visit that cost me $65) and which is not covered by the insurance.

They also changed at the last minute the 5h slot from morning to afternoon without warning.

Won't be doing business with them ever. And strongly suggest not using them if you have a choice, ie not through a home insurance because once you pay the initial diagnostic fee you are not getting back.

L Devan B.

I would give Zero Stars if I could. I have a Choice Home Warranty and they sent Kintex Plumbing for my old gas water heater that would not come on. The gas company had first installed a new Digital Meter and I first called gas company a few day after the Meter installed because the water heater was not coming on. They sent their technician (certified Plumber) and he checked the flow through the new meter and he said it was functioning correctly. He then checked my water heater and determined that the Temp Gas Control Valve had stopped regulating the temperature. The piolet would stay lit but would not come on. The Gas Co. Technician said that the Temp Gas Control Valves wear out and need to be replace. So I put in a claim with Choice Home Warranty and the Kintex Plumber came out 2 days later. I talked to 2 different people from Kintex before the plumber came and told them what the Gas Co. Technician said and what was wrong with the Water heater. The plumber showed up and I told him again what the Gas Co. Technician said and he seemed like he didn't understand what I had just explained to him. He went into my attic and said "WOW this is old and not to code and I don't think I can work on it." He also said it didn't have the Fire Chamber and Door/Sight Glass. I said yes it is old and that when it was installed it was to CODE. He then preceded to take the Cover off the Pilot and Fire Chamber and threw it down. He then States the Pilot is lit? I told he yes I know I told you all this before you came up here. He then took pictures leaving the pilot lit and said I will send this into the Home Warranty and we will schedule a time. He submitted something to the Choice Home Warranty but was inadequate and had to submit more. He sated in his report to Choice Home warranty that the water heater was missing the Fire chamber door and the Temp Knob was broken. Choice Home Warranty came back and stated that since parts are missing and the Temp Knob was broken they would not fulfill the Warranty due to not being part of Normal Wear and Tear. I had to appeal and Choice told me to go pay for my on Diagnostic and submit it to Choice and they would reevaluate the Claim. The plumber came out and stated that there are no missing parts and that the Temp valve was broken but Choice will not be reimbursing me due to what the Kintex Plumber said. It was hot that day and the Kintex Plumber got there late and I don't think he wanted to work in my attic so he did subpar job. He didn't do any diagnostic and stated things that were very Inaccurate so he didn't have to work on my Water heater. Don't use Kintex Plumbing!

Shane J.

Came out to the house and ended up needing new toilets said that my warranty covered them and that he would be in touch to make the appointment. A week and a half goes by and I don't hear anything at all from him or the Warranty people. So I call the plumber and he said that the service plan doesn't cover the toilets! And I'm just now hearing this? So I called the Warranty people and I said why would you say it's covered that day but now it's suddenly not covered? So they both dropped the ball on this deal and they both get one star. I told the plumbers if they give me my $65 back for this useless service call I would drop it unless they do then they are going to get bad reviews because they didn't do anything nothing at all! So I do not recommend them for plumbing! Plus my original appointment was rescheduled three times before they finally did come.

Gail W.

Terrible customer service. Canceled on me 3 times. They were called out through my Choice Home Warranty plan. Will never call them again. Will get someone else to fix my leak.

Tammie M.

Had an appt scheduled through my home warranty, Cinch, and they never showed up. Did not answer the phone when called and another company was schedule for the bathtub leak repair.

Brittni A.

This company is a total rip off!! DO NOT use them!! Cinch home warranty sent them out to fix a leak in our shower. The first idiot sat in his mini van for half an hour then said he had to get approval to cut a hole in our garage ceiling. (He never even went upstairs to look at our shower) A few days later they send another idiot out named Pedro. He cuts a hole in our ceiling and says "he has to order parts" A few days later we get an invoice for $345.00 for pipes $195 and $150 to cut through the wood beam in our ceiling. They will not start the job until we pay that amount out of our pocket. We have already paid $165.00 to home warranty. I was told that they will charge the home owner extra fees that home warranty won't cover because it takes so long to get paid. We did not pay them the $345.00. We called John Moore plumbing (Free estimates) and was told our rubber gasket was bad. We ordered one on Amazon for $10.28. My husband put the new gasket in the shower drain and never needed access through the garage ceiling. Our shower no longer leaks. This company needs to be put out of business so they can't scam anyone else!!

Betty B.

My hotwater heater went out and my home service insurer, American Home Shield, contacted Kintex to provide the service needed. The worker came out and advised I needed a new hot water heater. He had to go get one and the one he got barely fit in the space occupied by the previous hot water heater. He said he'd have to charge me extra for having to make adjustments for the new sized heater. He pulled the piping going up into the attic up about 1-2 inches. Then he proceeded to create a pvc piping system (not sure of its purpose but the old heater had a metal pipe that went through the sheetrock) and ran it down to the garage floor and extended out over the ledge into the flooring area where verhicle parks. It looks tacky and I worry about tripping over it every time I go into my garage. For this, they charged me an extra $550.00. I am stupid for ever having paid that much but at the time I was in a wheelchair and on pain pills due to a vehicle accident. And I am in my 70's. I feel this company took advantage of me. I would give them a minus 10 rating if that were possible. If you ever have dealings with them, I would suggest questioning every single item they suggested.