Kintex Plumbing

Chad G.

* This review is NOT about the technician who came to my home. He was very nice and cordial. I believe that he probably could have fixed the problem if Kintex's business model was not sub-par.

Our 3rd floor sinks were clogged and, after trying to snake both sinks, Kintex determined that they were not able to get the snake down the correct pipe. In order to locate the correct pipe they said that the 12 foot mirror would need to be removed, but that they would not remove it. They insisted that I hire a 3rd party to remove the mirror. I later found that there was already an access point under the cabinetry with a temporary covering that exposed the main drain pipe. When I reported this to Kintex they told me that the access point was not large enough and I would need to hire someone to make the hole larger before they would do the work.

In summary, if Kintex determines that your plumbing issue is behind a wall, they will not perform the work unless you cut into the wall for them. Additionally, they will not help you locate someone to cut into the wall. This not only increases the amount of time it will take to get your issue resolved, but, if there is a leak, more damage will occur to your home while you attempt to find a general contractor to cut into your wall then go through the scheduling process to get Kintex to perform the plumbing work.

I eventually found a plumber who took care of the entire project. The plumber that I hired found it ridiculous that Kintex would force the customer to hire a third party to do work that they themselves should be able to do.

Due to the several days that I was in back-and-forth communications with Kintex, water was leaking into my second floor which, in the end, will cost me way more money than it would have to merely unclogg the drain and fix the leak.

Donna K.

The worst! They do warranty work through Sears Home Warranty. This company was assigned to me after I paid my $100 deducatable with Sears for a leak from the upstairs bathroom coming through the ceiling. The technician said the opening allowed by the warranty company was 12"x2" and this would not allow him to see the problem. He said he could cut a larger hole and pay for it or he could do nothing and I would be out my $100 deducable. I agreed to allow him to cut a hole larger that was approximatley 12"x12". He could then do nothing as the leak was due to previous owner installation. The company then sent me a bill for $100 for the hole. I asked how they arrived at the amount and multiple times to be provided a schedule of fees. They have absolutely harrassed me (texts, phone calls and emails) to pay $100 and have yet to send me their fee schedule or explain how they arrived at $100 for the larger hole they had to cut.
No wonder they only do warranty work. No one else will pay them for their services.

Ana C.

I've been wanting to write this review since February. If I could assign one star, I would. The plumber (owner?) who came out was very rude in my own home. He kept arguing with me that we had turned off our water heater. Why would we do that in February during one of our coldest spells? Then, he accused us of turning off our water supply. I repeatedly told him that was impossible because there were three people at home using the water (morning rituals) all morning. Then, he remembered he did it since we were not getting hot water anyway. He was very, very rude! Raising his voice in my home! But, he changed his tune when my husband came home from work. Okay, I get it, so NOW we're civil to the homeowner.

Anyway, apparently, the way home warranties work is you're paying the deductible to have someone come out to your home to WRITE A REPORT, NOT to repair the problem. The plumber originally told me it would be one week until they could get a part and receive approval. The audacity! ONE WEEK without hot water in February! Then, he stated the reason we are not getting hot water is that there is no gas trap installed. The office called back the following Monday to say
(1) the part was ready,
(2) home warranty approved the claim (I'm supposed to beam for joy at this? I expect them to approve since that's why I've paid them monthly for 2 years!), and
(3) that there would be an additional $125 fee to install a gas trap.

I let them know I had put in a dispute for the deductible and canceled my home warranty and had already paid another plumber $99 to relight my water heater the same day Kintex plumber told me he couldn't relight it. And, this new plumber told me that while the gas trap is a code requirement, it would not have caused my heater to go out.

Kintex, please do better. Your service is embarrassing . . . if I had all these bad reviews, I would start looking inward. I wish you the best.

Rose M.

Update 2/25/2022
In response to Kentex plumbing on my review:

1) The original call was NOT for the water heater. The plumber was called out to evaluate plumbing to kitchen sink and dishwasher...he decided to hyperfocus on the water heater. And as explained in original review, the entire 3000+ sq ft of my house is receiving very hot water so water heaters is not the problem. The guy was ADAMANT that I have another water heater in the house to be providing water to the bathrooms on the other side of the 3000+ sq foot house. He refused to believe me when I told him there wasn't one and followed me room to room and closet to closet and even into the attic to see for himself! To his bluff, my water heater is in fact working so well that it's doing the job of TWO of its kind!

2) I immediately called your office to discuss the issue when your technician left my home and was told that I would receive a call back from the manager to discuss. That has not happened to date. That phone call was made and your company did in fact have the opportunity to address the issue BEFORE this review was posted.

3) It is not ok for any technician to become "exasperated" with me IN MY HOME because I was asking for an explanation. Isnt that his job?? Perhaps he was frustrated because I was calling him out on his BS?

3)To date my insurance company has reached out to this vendor for follow up 2 times and they are not responding.

Ben R.

They came to repair my FRANKE faucet and did nothing. They billed my warranty company. Said they would order parts but disappeared. Called them for status and said, oh we found no problem and nothing is pending. The tech said the water is fine. Call your warranty company.
Total joke. The person they sent knew nothing about this faucet and could not even diagnose the issue.

N. Jill Y.

This is not a reliable company and I would not recommend them. They collected the service fee ahead of the visit and claimed that "home owner was not present" when they arrived. In fact, we were at home waiting for them, our garage door open, with both vehicles parked inside. They refused to come back and perform the plumbing service unless they were paid another service fee.

Carmen D.

Would not recommend !!! They came to my home assigned American HomeShield. I had 3 problems, they only fixed my clogged kitchen sink. They took pictures of the other problems and wrote a report that there were no problems, I still have 2 leaks that were not fixed.
They want the easy money, no work.

Seyi O.

Terrible company. Please please please do not. use them. My home warranty sent them to fix my toilet and bathroom. The plumber came in and told me he fixed the toilet...yet its still leaking. And as for the bathroom faucet, he did not even try to fix it. Shitty company.

Anna S.

I wanted to write a quick comment with regards to service I just received from Antonio at Kintex Plumbing. Antonio provided excellent service! He was professional, on time (and called me to let me know he was on his way), and what I appreciated the most was how he explained in detail the issues and how he would correct them (and how to avoid the problem from reoccurring). He left with all jobs complete and working perfect! I will recommend Kintex company to others based on my experience with Antonio! Keep up the good work!

Jimmy F.

This company was contracted through my home warranty company. The plumber that showed up was rude and disrespectful from the first moment. I had a issue with stoppage and there was a visible issue that there was stoppage, but the plumber came up with every excuse to NOT address the issue (and continued with his rudeness and disrespect). He refused to even do a simple snake of the line to ensure it was clear. I ended up asking him to leave my home. If I could give this company 0 stars, I would.