Kings Plumbing & Rooter

David M.

This is hands down the worst, most unprofessional experience I have ever had with a plumber (Charles), and worst follow-up with Ed, the owner of the company. Long story shortened a bit: Charles came out to service a backed-up, slow-draining shower. He spent 5 minutes snaking the drain with a 25 foot line, then insisted it could not be cleared that way. The report back to the home warranty company (which took 5 DAYS!) stated that the repair could not be done, that the clean-out was ""not accessible"" (it is, there's one right next to the crawl space entrance) and therefore the issue would not be covered by my home warranty company.

As a result I spent hours on the phone with the home warranty company, debating this topic, escalating the issue. In the mean time, the Plumber texted my tenant a photo of the clean-out and told HIM what to do, and I quote: "" GET SOMETHING 18 INCHES LONG AND JUST SHOVE IT IN AND OUT AND YOU SHOULD BE FINE."" Meanwhile Ed insisted to me they'd need to cut open the pipe below the house, because the clean-out was ""corroded."" He accused me of telling him how to do his job, at the suggestion of a more diligent plumber OR an attempt to just actually use one of TWO clean outs--there's also one outside. Ed said he would put together an estimate for fixing it HIS way, and get back to me the same day. He never called. I called the next day to see what his estimate would be. Left a VM. No call back. VM again. Next day, no call back. Still no call back, ever.

FIVE MORE DAYS later after I spent hours and hours on the phone with multiple Home Warranty agents who believed ED's BS, a home warranty supervisor finally agreed to send out another plumber for a second opinion. 48 hours later the second plumber easily cleared the line with a snake that was simply, a little longer... So, NO THANKS to ED and everyone at KINGS PLUMBING, it took me endless hours on the phone and cost my poor tenant almost two weeks without a shower!

The customer reviews in Sept and Dec of 2021 say the same thing: Horrible. I would avoid this company at all cost!

S H.

Shockingly unprofessional. Assigned through my home warranty company and simply never answered my calls or called me back or responded to text messages for 4 days. Calling them went straight to voicemail.

Shahab M.

Let's not wait an entire year to respond and make up nonsense. You had other people come and do the work. You said you would come back and fix the lawn. You did not do professional work. Made up excuses and reasons. Doesn't matter who paid for it or if I own or rent, I live here and YOU did a terrible job. Goes to show how you think and how you do business. Stop the excuses and do YOUR job.

Jacob P.

I choose their service because of their ratings on Google and Yelp. This was my first time using their service. Unfortunately, my experience was horrible. They cause a huge problem because of their inaccurate identification of the plumbing problem and their proposed solution. It took a lot of resources, time, and money to fix their error. Stay away. Their are better and more qualified plumbers in our area! I will NEVER use them again!

Maya F.

Amazing work. Ed showed up promptly, and fixed a problem we have been dealing with for a month in less than 15 minutes! 10/10 would recommend!

R.A. H.

Ed was awesome... service was done quickly, professionally, and very well. He also answered all of my questions very clearly and was super friendly. Highly recommend!

Derecka W.

Great service! professional, on time, courteous - you won't go wrong hiring them for your repairs =) ..
I'm moving and my landlord is forcing me to repair the clogged sink in my bathroom. It was just hair and I knew that, and I voiced that to my landlord and his response was ""get a plunger"". Yeah, yeah I was livid but I'm moving so what I can I do. I called Roto-rooter because they're familiar and got a quote for $450.. I was like for a clogged sink? The rep said, ""yes"" because we're professional and blah blah ... I got on google and found Kings Plumbing and was sooooo thankful! they were awesome! quoted me at $85 to snake the drain, came and did the job in under 30 mins. They also accepted a web coupon on the spot! Best home service experience ! Thanks Guys !!!! =)

Anonymous P.

They were very reasonable, reliable, and friendly. Richard and Robert were very honest and cleaned up after providing repipe service.

Biana S.

They came charged $300 the next day the same issue. They didn't place the toilet back right really unprofessional.

Cole H.

Don't trust these guys - rip off artists
Had an issue with hot water turning cold on a tankless water heater
Said that the Tank had be replaced - quoted us a price for a new one
Had another guy come in - cleaned the fan in the unit - resolved the issue
Also did not want to look at the overflow from the dishwasher- air plug - said - not a plumbing issue - dishwasher issue
Was just an issue with the hose connecting to the air plug - was clogged
All these guys want is your $$$