Kew Forest Plumbing & Heating

Adam K.

We hired Kew Forest to handle the plumbing work for our kitchen gut-renovation and had a great experience with them.

The phone reps are extremely courteous and thorough -- they even called to follow-up with us during a lull in the project when we hadn't called them back to finish out the job. They always called back promptly with answers to questions.

The technicians were courteous and did the job quickly.

We had them hook up sink and faucet to existing plumbing, hook up new range to gas line, install and hook up a dishwasher line and refrigerator ice-maker water line.

Never much of a delay in getting appointments, and they always showed up on time. (Helps if you request 8am time slots, since it's their first job of the day.)

Bob O.

Not what they used to be. I used them about 10 years ago and they did a good job with my base board heating but now a different story.In April I called them to check out my boiler because I was losing water and the boiler was cycling on every hour. I asked them to come for a furnace tune up and said it would be $180 to come out.

A worker shows up close to on time and ask what is the problem. I explain the issue and he goes down to the boiler and doesn't ask me to turn up the heat to check out the boiler. I said the tune up should include checking the mechanicals, checking the burner/flame and check for leaks (that's what they told me on the phone).

He tells me nothing is wrong and wants to leave in 10 minutes. I said that is not worth $180 and you did nothing to check out my problem, didn't even open up the boiler cover to check the flame or anything. I ask him to check the balance on the radiators and says he will replace a vent and it should be fine, (Note that he gave me a Maid O'Mist vent that you can get from Home Depot for 8 bucks and wanted to charge me 25. I said don't you have a better brand than that Home Depot crap, maybe a Hoffman, he said he ran out of them..). He said everything is fine and leaves.

The next morning the problem still persist, I call the office and I'm rudely told that his plumber checked out the problem and nothing is wrong. I said I want someone to come out and recheck it and again the person on the phone who was the ""foreman"" was yelling at me saying it's most likely a leak somewhere in my pipes, I said how would you know that by sitting in your office??.

He continued to give me every reason why it wasn't working and was very nasty. I had enough and drove down to the office and confronted this guy in person. When I got there and asked who was taking rudely to me on the phone, he shut up his mouth and I proceeded to light him up and in front of his co-workers, he had nothing else to say and had to have one of the ownwers come out and rescue him. The owners came out and said ""we don't need your business"" and said they won't come back to fix my problem.

This is the way they operate now, they do crappy work and when you confront them questioning there work...they fire you!. What a joke this place is. Word on the street is that they hire sub par plumbers for residential work and hope for the best.

By the way, I had another local plumber come in and check out the furnace. within 10 minutes they found a crack in the boiler. The plumber said how did the prior guys miss this, I said it was Kew Forest and the plumber said ""not a surprise, those guys have gone downhill""

I had the new guys install my new boiler and they did an awesome job, very clean and professional.

Stay away from Kew Forest.

They missed out on a $8,000 boiler job because of their incompetence.

Ghost-Fish G.

AWESOME! The last several days the windchill & temps have been below 0....so on a freaking Holiday Monday Afternoon Emergency our pipes froze then burst. a waterfall from the attic!! I called KFP&H (based on a friend and former customer who says he knows lots of people that love them!)..Jennifer picks up tells me all the workers are busy..but ""i'll call you back in five minutes"" ..only a couple minutes later ""I got 2 guys on the way..be there in an hour"" In less than 45 mins. John + Luigi showed up and in superhero precision spread out and rapidly went to work!! Working on 2 levels..running up and down stairs, checking, testing, welding, fixing..like lighning! They even helped with cleanup!! Dude!!(^_^) I'd recommend them anytime. My wife's a real estate property mgr. and she's keeping their card for future mishaps. Great job guys...your van should have the Batman Logo, or the X-men, or maybe a big ""S"" on the sides!!

Irwin L.

I did a major renovation of my Cape cod house, turning the upstairs 2 bedroom 1 bath into 3 bedrooms and 2 baths, and installing a new heating system there as well. Kew Forest handled all the plumbing and heating issues flawlessly. The installation of our new boiler in the basement was seamless as well, and so professionally done. I particularly love family businesses, and I have been fortunate to get to know two generations of this one. The father was the consummate gentleman, and his sons Paul and Darren are as well. Quality workmanship combined with integrity beyond reproach. Highly recommended.

Art B.

In response to a leaking toilet and sink, they came right away (within an hour of calling), checked everything, put in a new faucet and were out. Very professional and knowledgeable. Only plumber we'll use.

Bruno N.

On one of the coldest days (overnight low of 8 degrees Fahrenheit) in 20 years and with a baby in the house, our boiler went out. I called eight plumbers, including our usual emergency plumbing company, leaving frantic messages for someone, anyone, to come take a look.

A few couldn't make it until morning, and most didn't return calls. A plumber from Kew Forest was the only one who called me back, talked me through the problem, suggested a few fixes and eventually came out in the blustery cold to take a look. Within minutes, our boiler was firing and the radiators were happily hissing.

Thank you, Kew Forest.

Phyllis B.

I rarely write reviews, good or bad, but after spending $11k with this company, I should probably share my experience so it doesn't happen to anyone else.

A year ago, post Hurricane Sandy, I would have given rave reviews to Kew Forest Plumbing. I was eager to get a new boiler and water heater installed and didn't want to wait for Rapid Repairs so I spent the $8000 for a ""reputable"" licensed plumber to have it done. I was so happy with the speed and ease of the process that I had them come back to re-run my gas lines for another $3000.

A short time after the installation, I noticed a smell of gas coming from around the water heater area. Called them. They showed up (same technicians who did installation) and said they did not detect any gas smell. In trying to convince me there was no leak, they sprayed their detector. I saw it bubble. ""No, no, that's not bubbling. It's just the foam dripping down."" So, to make me feel better, they tightened the pipes. I stood there as the technician called the office to let them know that there wasn't a leak and I just smelled the boiler turning on. Wouldn't you know it, though? After pretending to tighten the pipes, I never smelled gas again.

The job was supposed to be filed with DOB and never was. I also called them to supply me with the pressure test results to forward to the gas company so I could add an additional meter and my phone calls were not returned. I doubt they ever ran the test.

Anyway, fast forward to last weekend when the boiler cut out. The office is closed on weekends so I left a message on the emergency voicemail. A technician called back but informed me that I would be charged and he really didn't feel like schlepping allll the way out to Rockaway anyway (not in those words). Since I don't believe that I should pay a penny to repair a less-than-year-old boiler and I worried about getting reimbursed, I chose to wait until Monday.

It's now Tuesday and they are saying that they can't get over to the house until Wednesday.

They were the only ones who had boilers handy after the storm a year ago and were able to install immediately. As happy as I was then, do you know what I think now?

I think they sold me a faulty boiler.

Mike L.

I had to replace a boiler, and a guy named Tommy N. came, and I liked him. He was nice, he wasn't nasty or mean, and for the $175 an hour he was worth it. He got the job done, He was fast, and he didn't give me a problem. He also provided his own tools, and he came on time. I am going to request him in the future if I ever have a plumbing issue.

Joe F.

Last thursday I called Kew Forest plumbing to get an estimate for replacing a gas boiler unit. the other estimates I got where around $6,500.00. Not a small job, for most homeowners. They told me an estimator would get back to me to make an appointment.

That call was made Thursday last week, today is Monday, not having heard from them I called and explained that I had not heard from their estimator, After being put on hold the person then told me that an estimator would call me ""back within the next few days"". At that point I expressed outraged and said ""you're kidding me"" she replied ""No, it depends on their schedules"" I then asked confirmation that even just the callback from the estimator could take ""a few days"" and said that if I put that on the internet nobody would ever call them again. I then told her the conversation was being recorded and would be put it on the internet. Her only response was ""OK"".

Victor K.

They came on time, gave me an outline as to the work needed to be done. Two days later they started at 8am. Finished at 3pm. removed toilet, removed lead bend connected to main sewer stack, installed new PVC from toilet to stack, installed new flange and wax ring, installed plywood form under floor and filled with thinset. Completely cleaned up after themselves. they did an A-1 job!! I would recommend them again and again. Continental Photo from Forest Hills, NY