Kesterson Plumbing & Heating

Jim W.

Kesterson has become our go-to Plumbing and Heating company since we're more than a bit tired of getting ripped off by more commercial places like Michael and Sons.

These folks, largely because they're cleaning up other company's messes and poor quality work, have been to our house quite often. They know us by name and give us candid (accurate) advice even when it means they lose money!

Most recently, the compressor on our Rheem air conditioning unit, installed by Michael and Sons six years ago, died in 100 plus degree weather. Knowing that they might lose the chance to charge us $1800 to replace it, they recommended that I check the warranty. The compressor was covered and because they were a Rheem authorized repair company, another HVAC company in the area did the repair. It still cost me $1200 to have it installed (now I know how Rheem got their name), but Kesterson saved me $600 because they wanted a long-term customer, and they have one!

Kesterson should be among your first calls when something goes wrong with your plumbing, heating or air conditioner. They're good, honest people!

Patty P.

I was moving into my new 11th floor condo on July 26th to find the A/C wasn't cooling. While Kesterson originally said they couldn't get to me until Friday (as all other A/C repair shops were telling me), I was elated when the tech called at 2 PM (Tuesday) to ""fit me in"" because he finished other jobs earlier than expected. Tech not only fixed the problem but also performed an overall check on the system. AWESOME!!!

Rebecca E.

This company is the best! They came out day-of and charged me only for the service and the supplies. There are no surprise fees and they clean up after themselves. Every time I contact them, they go above and beyond expectations. Use Kesterson next time you need a plumber!!

Terri K.

These guys are by far the greatest thing since sliced bread. Our gas furnace broke and we called Kesterson. They sent someone over in 5 minutes. This was right after the blizzard we just had. Ernest, our technician, was extremely knowledgable and very efficient. We needed a new motor for our furnace. He repaired it in an hour. He also gave us good advice on what type of filters to purchase. I highly recommend Kesterson!! We mistakenly called someone else yesterday, and they did not fix the problem. They told us the heat wasn't turning on because of a dirty filter. We will always use Kesterson from now on.

Gigi S.

Scott is such an experienced plumber and understands what questions to ask! Kesterson always tries to come right out when called, especially if you have an urgent issue! They completely replaced all the waste lines under the house the year before and, last time, they cleared a backed up drain pipe.

Thanks!

A F.

Kesterson's customer service and prompt response has kept me as a loyal customer. Our first experience required some extra work so they sent out another person. He was extremely thorough, friendly and did not leave the bathroom a mess. I normally don't write reviews unless someone has gone above and beyond and I highly recommend this company. Hopefully we won't have to call on them too often but to know there is a company out there like this puts me at ease.

Lisa P.

Never Scheduled: I had an unknown wetness coming through the concrete on the floor of the basement. I called Kesterson, and they were very good about setting up an appointment and coming out to provide an estimate. The plumber was a bit stumped by the issue - but other estimates I received had the same quandary. It needed to be jackhammered up to know more. I had a couple of questions that weren't thoroughly answered by email, but I needed the work done so I approved the quote and asked that it be scheduled as soon as possible.

It's now been 4 weeks - and no one can tell me when the job will be scheduled. Vague or no response to email, and the receptionist just says they have had other emergency jobs and she doesn't handle the scheduling. No call back, no supervisor, no apology. Basically no interest in the job and instead of turning it down, they ignore.

Todd P.

Our dishwasher started backing up and couldn't drain, so I checked out Yelp and Angie's List for recommendations and polled my local neighborhood email list. My first choice wouldn't come to our place because it was a condo, so I went with Kesterson instead.

They were very easy to book service with online, they showed up on time (slightly early actually) and called to say they were on their way. After determining it was a broken food disposal, they had it replaced and everything fixed in 45 minutes. The two guys were very polite and professional, explaining all the options and even checking a few other things while they were there.

After having a sink that backed up and no dishwasher for some time, Kesterson got us back in action quick. I don't know how their prices compare, but ease of booking, prompt arrival and good communication, and professionalism on the job made me a happy customer.

Gary L.

I had Kesterson out to the house this week to fix an issue with a very slow drain. Ben called ahead to let me know he was on his way, and arrived on time. I had attempted to snake the drain myself, but wasn't having any luck. Ben identified the problem, and was able to clear the blockage using a more powerful snake. He also replaced a P-trap that always looked a little off to me. He was polite and tidy, and finished the work in a little over an hour.

All in all I was very pleased with the experience.

Taryl M.

We've had Kestersons come out a few times for different issues -- and while they aren't the cheapest -- I can always trust their work. The reason I'm giving them 5 stars is their most recent visit. My husband cracked the ice maker line when cleaning behind the fridge. This should have been a simple task but our kitchen contractor (primos contractors -- do not recommend) installed too much copper pipe which caused the line to kink, crack, and gush water into our kitchen. We called Kestersons frantic on a Sunday afternoon. They came out promptly, ensured the water was shut off, and said they would return today with parts. While out today the plumber said he smelled gas. As a result, we called Washington Gas and sure enough -- we had a gas leak from our gas meter. He didn't have to say anything, it had nothing to do with what he was there to fix, yet he did. We really appreciate that. Thank you for being an honest, reliable company -- and for looking out for the safety of my family.