Kesterson Plumbing & Heating

Eric M.

Kesterson does a decent job on the plumbing itself - Ben's work is especially good. However, overall communication is laborious and slow, non-plumbing work (rough landscaping repair, carpentry, callbacks for missed detail) is sloppy, and attention to detail is almost nonexistent.
Use KP&H for just your plumbing work, but pay someone else to do all the repair/replace work to put your house back in order.

Lucky S.

I had a slow leak in the water line in the crawl space. I called Kesterson and they came out the same day. Ben came out, found the leak, called for some parts, and fixed it in about an hour. Both he and his helper Joey were friendly and efficient. I would certainly recommend them.

Mo M.

I was so impressed with the service we received from Martin at Kesterson's today. He went above and beyond with helping us figure out what was wrong with our kitchen sink, and worked creatively to help us arrive at a solution when I'm sure that other companies would have just charged us a huge fee. I'm very grateful!

Jessica M.

Had a wonderful experience with Martin assessing and resolving my plumbing issue. He was timely, came prepared with all parts he may need, and ensured the are was clean after. I would highly recommend them!

Ann B.

Our house was on the market and the prospective buyers wanted to have a plumber come to inspect the sewer pipe. They sent in Kesterson who came in with a black and white camera with terrible resolution that couldn't record. The technician was young, inexperienced and didn't know what he was looking at. In front of the buyers, he kept saying how ""bad"" the pipe was as he was feeding the camera down. The buyers wanted us to replace the entire sewer line.

Instead we called Dwyer for a second opinion. They came with state of the art equipment...a color camera with high resolution as well as an experienced technician. Our pipe was in fact in great condition. They had us over a barrel and could have told us it was bad in order to sell us a new sewer system. Instead they were completely honest and issued a report saying the truth! Highly recommend their team.

Betsy W.

Highly recommend. Called them on a Monday morning when i had no hot water - Ben showed up within a couple of hours. He fixed my issue, explained the problem, and made a few simple suggestions to avoid the issue in the future. He also helped me with a couple other minor issues with my sink drainage and water pressure and gave me some very helpful advice on brands to use and ways to cut costs on future renovations.

I will recommend Kesterson to all of my friends in the area and will definitely be a repeat customer for future plumbing needs. Thanks, Ben for your help and expertise!

Autumn R.

I called on Saturday for a hot water heater issue (pilot light would not stay lit). They promptly called me back, I accurately answered all their questions, then was asked if they could talk to my husband.

This is 2018. I have contacted you to make a repair. How is anything else relevant?

Liza H.

Top Notch. If you need help - these are the folks you should use. I came home on Sunday night to no hot water. I called and they came out first thing Monday morning (they said they would be here between 9 - 12 and they arrived at 9). Not only did they fix the problem with the hot water heater (a problem getting the pilot lite relit after Washington Gas did some work on the the gas meter) but they also fixed another problem I was having with a leak from my HVAC. He put in a repair but recommended a better long term solution. He didnt push for the sale like so many other would, but made a recommendation and will be sending me a quote. He then reiterated that his fix would work for the foreseeable future. I'm adding them to my phone for all my future plumbing or heating issues.

Taylor L.

Very disappointed. Called them for a service call on a toilet that was clogged and running for a rental property. I met the plumber at the property, who seemed knowledgeable and addressed the situation in mere minutes. Tenant was out of town for the week. A month later, my tenant informs me the water bill over $200 higher than normal. Turns out the plumber had not fixed the issue and the toilet kept running for a week. I called the utility company to confirm as much. Mistakes happen. But, being on the hook to reimburse my tenant, I asked for a $200 credit (not a refund) to be used toward future plumbing work (which would have far exceeded that value based on some voluntary plumbing work I was planning to have done). I was told by an assistant to someone who could actually make that decision that the answer was no. Three calls to speak with the decision maker have not been returned. Unfortunately, I will never use this plumber again, nor recommend anyone else do.

Kenneth W.

Pretty good work and a decent price, but lousy follow-up service. If you know exactly what you need and are sure you won't have follow-up work or answers needed for your project, go for it. Otherwise, look elsewhere.