Ken's Sewer Drain & Plumbing

Cory B.

We had an emergency kitchen faucet fix, Neal came within 1 hour of my call, wearing a mask, and was done quickly, charging less than I would have thought for such quick service.

We'll be calling them for all of our plumbing needs.

Attila S.

Overpriced for a simple kitchen sink replacement that took minimal labor & time: $340! Had I known it was so simple I would have done it myself. Lesson learned! Make sure you get the full price before letting them proceed so you are not similarly taken advantage of like I was. There was also few others that could make it in a day or two and though I said it was not an emergency of a same-day nature, they charged me as if it was. The repairman was pleasant enough, but being evasive with the overall cost until after the work is underway earns them a 1 star rating. Still, probably less predatory than Hero - f/k/a Uptown Pluming Heating & Cooling, who are the gold standard for predatory practices and high-pressure selling and astronomical mark ups.

Caryn B.

I needed a quick question answered and without hesitation, they efficiently answered exactly what I needed to know. They were very kind and helpful!!! THANK YOU!!!

Joshua S.

Called Ken's when we found a spraying leak on our main water line where it meets the city's water meter. He got someone out quickly and also contacted the city about getting the special replacement part that was needed. From beginning-to-end, it was a very enjoyable experience and I really got the feeling that they went the extra mile. Also, the final repair cost was less than some of the bigger plumbing companies wanted just to come out and look at the problem. Highly recommended!

Adam B.

Called yesterday at 6:00pm due to a clogged kitchen drain that I couldn't unclog. They were able to get a tech over by 8:00pm. 30 minutes later and everything is working perfectly! Such a quick response and perfect work. Ken's was a lifesaver!

Jon L.

Called them to look at my leaking toilet. Guy comes and gives me 3 estimates; $300ish, $400ish, $1000ish. I wasn't home and was talking to him on the phone. He tells me he won't know until he takes the toilet bowl off. I tried to tell him I like a more definite estimate before I agreed to the work. He hanged up on me before I completed my sentence. I got home and my nephew tells me, the guy was there for about 5-10 minutes. I had to paid $75 for the ""estimate"". I eventually got the job done for $210 from a handy man service, Let's fix it.

Michelle S.

Amazing company and service! My kitchen sink clogged last night, and I used their online appointment scheduler, which was extremely easy to use. After submitting a request around 10 last night, I had an appointment for this morning at 9:30. They were extremely professional (during this difficult time) and very efficient. Within 20 minutes, water was draining again! I highly recommend!!

Joe M.

I had them come out to clean the main sewer line which was backing up. Diego came within an hour of calling, and did a great job cleaning it out quickly. Payment was where things got frustrating. There was some confusion, and weird conflict of information about pricing. I was quoted $179 on the phone for a main line clean out (which she immediately scheduled before I had a chance to think about it - but that's fine, I thought, she was just trying to be efficient), and the website had a 10% discount for first time customers, so I agreed and was expecting to pay $162 ($179 - $17)

Diego said the total was $189. I mentioned the 10% discount and Diego said ""Yes, normally it's $200, but with the discount, it's $189"". I mentioned that I was quoted $179 on the phone, and he allowed that he could give me a $10 discount and charge me $179. This was obviously not the $162 I was expecting, but he seemed in a hurry, so I wrote him the check (this was my own mistake), and called in to see what had happened.

Mary wasn't sure what had happened, and also didn't seem to be sure how much a main line clean out was actually supposed to cost anymore, saying the service people can determine on-site what the price for the job should be depending on how the job goes, but she just doesn't want them to go over $200. Then she recanted and said, ""no it's not a flexible pricing model"", but didn't seem to be able to tell me how much a main line clean out is normally supposed to cost. Mostly I was just calling for clarification, which I did not end up getting. Instead she seemed frustrated to be talking to me at all (more of a fast-talking east-coast kind of personality), and was probably just trying to get her job done and go home, but used the classic tactics to get me to take the blame without giving me a straight answer, like talking about how she did me a favor by getting Diego to stop by on his way to pick up his kid, asking if I wanted her to take extraordinary measures like ""You want me to send out another truck to get a new check, or what?"" and saying I was ""half to blame"" for not mentioning the discount on the phone when I first called (the website didn't mention this requirement - see screenshot - but I was actually going to if I'd had 10 seconds to think about it before the service was scheduled), however she also said that she had already given me the discount in her quote (without mentioning it apparently), and that the discount had changed from 10% to $10 for the new year and they just hadn't updated their website... which would mean a normal service is $189, in which case I don't know what $200 Diego was talking about...

She ended up offering me a $10 discount on my next service, but $10 off what price is anyone's guess apparently. Overall, it was just... OK. $17 isn't a big deal, and maybe they really do just need to update their website and/or don't have any fixed pricing model, but the whole thing seemed a little fast and loose, and I ended up feeling like they were just trying to pull the wool over my eyes. At least my drain is unclogged! So, thanks for that :)

Gabriel S.

Great work at a very reasonable price!

Fast friendly and clean service I will use them again.

I recommend them to anyone!

Corey C.

Good for the work. Have had these guys do minor jobs (clogged sink pipe I couldn't snake myself) and major repairs (sewer line replacement between house and street). Would use them again.