Ken's Plumbing

Cayla W.

It's Sunday, the weekend before the Fourth of July, and we wake up to a leak in our water line outside. I call multiple places to get an estimate of how much it is to have someone come out. Corleys plumbing could not even come out today. Tristate plumbing was going to charge us $289 to even come out today. I called Ken's plumbing and a very nice lady answered the phone and got me into contact with a young man named Chase. He showed up after his previous client that was in Greer. We live in Greenville, so it took no time at all for him to get here. Our leak was coming from under our yard in front of our house. He immediately asked if he could start digging, they charge $199 for digging fees. He showed up at 12:38pm and stopped digging around 4:46pm. He never gave up and even asked us if he could keep digging. Hours later, he finally found the broken water line right on the place that it was leaking from. At this point we were 47 inches deep underground. He is well over 6ft tall and he was in the hole up to his waist. The whole time he was smiling, being awesome and fixed our leak. Turns out a tree that the city planted grew underneath the pipe and pushed up against the water line to bust it. Chase was awesome and needs a raise ASAP. Any other place would have given up and left us here with no water, but Chase got it in all in one day. How awesome is that? Not to mention they charged only a $59 fee for someone to come out here. That's cheaper than anyone I could find. VERY pleased with this service, will be getting his card and now know who to go to in an emergency situation like this.

Leo F.

Horribly over priced. every quote they offered was about twice other plumbers. Very disappointing and unethical. technician was good and did not pressure but pricing was ridiculous!

Maxine P.

We set up an appointment with Ken's after a competitor cancelled on us. The office scheduler was extremely friendly and helpful. They were then able to move our appointment earlier than expected. Christian arrived exactly when promised, and was very professional and helpful. The problem was located and Christian offered potential courses of action. Problem was solved at a much lower cost than expected - nearly half what the competitor was going to cost just for the trip charge. We highly recommend this company!

Ron D.

I was very pleased with the service I received from Ken's Plumbing! The office staff was very helpful in scheduling the service at a time that worked for my family. Adonis arrived on time, completed the work in a very professional manner, and was a pleasure to deal with. I would highly recommend Ken's and especially Adonis, as he was exceptional!

Viann B.

I can not stress enough about the 5 star service I received from Ken's Plumbing. The service tech was so professional and very knowledgable! I would highly recommend Ken's Plumbing to anyone!

Db S.

I would give this a zero rating if possible. This plumbing concern is so overpriced it should be illegal. Recent experience: I waited 5 days to get an appointment for a running toilet, two bathroom faucets to be swapped out. I bought the faucets already. Two young men pull up 15 minutes late. Apparently they are using my appointment as a tutorial. They quote me: $199 to fix the running toilet, and $267 apiece to swap out the faucets for a total of $733. I terminated the appointment, paid the $49 appointment fee, called a female owned plumbing concern and the jobs were completed the following day for $300. Some concerns deserve a bad reputation and Ken's Plumbing is one of them.

Donna M.

Great job. Keith worked on the garbage disposal and knew exactly what was wrong. He knows his stuff, obvious he loves his job. Will definitely call Kens again!

Mark H.

We had Christian, from Ken's Pluming come out to quote a project for us that involved him going into the attic. Christian damaged our ceiling by putting weight on it and causing a nail-pop in the corner of our guest bedroom. It took us a few days to notice the damage as it happened in the corner of a guest room. We scheduled to have Christian and Craig (Supervisor) come back to view the damage. They had to re-schedule on us and so we moved forward with another contractor completing our project. However, we took a video of the damage from Christian before any work was done by the other contractor so that Christian couldn't claim it wasn't him. https://youtu.be/DoG8xUrji4E When Christian and his supervisor, Craig, came out to look at the damage Christian immediately states he did not even leave the platform, a flat area by the attic door. Then changed his story and said, """"I mean, I didn't go that far over there."""" They both noticed we had a new gas line installed, and quickly tried to state that the damage could have been from someone else, fair enough, that's why we took the video and informed them that we had proof of damage before anyone else was in the attic. Christian flip-flopped and was put on the spot by Craig to either state he did it or did not do it. No strong answer came from him and they both left stating they needed to talk with Ken (Owner) and would get back to us. We were informed today (6/17) after reaching back out for an answer, that they will not be fixing the ceiling as they can not be sure they did it or someone else even after the video evidence so I'm sharing this experience, and the video, as a warning that Ken's Plumbing doesn't take responsibility for their tech's actions. https://youtu.be/DoG8xUrji4E

Jim T.

Had leak in my water line several hundred feet from the house. Initially I was unable to find the leak and called Ken's. I talked with Keith and he suggested a leak detection company to locate it before they came out. I lined up the leak detection folks up and in the meantime, water started bubbling up some ways from the house. Keith and Craig came out the next morning. They precisely located the leak and repaired it. While they were here, I asked them to replace my pressure regulator. They did that promptly. I couldn't be more pleased and will definitely use them in the future. I highly recommend both Keith and Craig for their knowledge, experience, attitude and results!

Anne B.

I strongly recommend NOT using this company. We had a very unfortunate experience with one of their service techs, Jesse who came out several months ago to assess an outside faucet. He said he would get back to us by the end of the week after researching parts availability. 10 days went by - no call back. When we reached out to Vicki at the office she had Jesse call us who apologized and said he forgot and then became defensive in his tone when we asked, """"Other than an apology what are the next steps that you can take on our behalf to remedy the situation?"""" We spoke to Vicki again and asked to speak with the owner to share our concerns and a price adjustment on the work. She promised that he would call us back in a week. Never heard from him. Just spoke to Vicki again - three weeks later and she said they are booked for the early part of next week and was unwilling to accommodate our schedules or make our request a priority -despite months of unresponsiveness and absence of follow through. They also refused to refund our initial service call fee and said that is a customary fee. Per Betty, the office manager, """"we are not bound to do anything for you as a result of that charge"""". I am astounded that they continue to use the slogan, """"how can we make you smile""""! Perhaps beginning with some major customer service training and service excellence mentoring would be a good first step.