Ken's Plumbing

Db S.

I would give this a zero rating if possible. This plumbing concern is so overpriced it should be illegal. Recent experience: I waited 5 days to get an appointment for a running toilet, two bathroom faucets to be swapped out. I bought the faucets already. Two young men pull up 15 minutes late. Apparently they are using my appointment as a tutorial. They quote me: $199 to fix the running toilet, and $267 apiece to swap out the faucets for a total of $733. I terminated the appointment, paid the $49 appointment fee, called a female owned plumbing concern and the jobs were completed the following day for $300. Some concerns deserve a bad reputation and Ken's Plumbing is one of them.

Donna M.

Great job. Keith worked on the garbage disposal and knew exactly what was wrong. He knows his stuff, obvious he loves his job. Will definitely call Kens again!

Mark H.

We had Christian, from Ken's Pluming come out to quote a project for us that involved him going into the attic. Christian damaged our ceiling by putting weight on it and causing a nail-pop in the corner of our guest bedroom. It took us a few days to notice the damage as it happened in the corner of a guest room. We scheduled to have Christian and Craig (Supervisor) come back to view the damage. They had to re-schedule on us and so we moved forward with another contractor completing our project. However, we took a video of the damage from Christian before any work was done by the other contractor so that Christian couldn't claim it wasn't him. https://youtu.be/DoG8xUrji4E When Christian and his supervisor, Craig, came out to look at the damage Christian immediately states he did not even leave the platform, a flat area by the attic door. Then changed his story and said, """"I mean, I didn't go that far over there."""" They both noticed we had a new gas line installed, and quickly tried to state that the damage could have been from someone else, fair enough, that's why we took the video and informed them that we had proof of damage before anyone else was in the attic. Christian flip-flopped and was put on the spot by Craig to either state he did it or did not do it. No strong answer came from him and they both left stating they needed to talk with Ken (Owner) and would get back to us. We were informed today (6/17) after reaching back out for an answer, that they will not be fixing the ceiling as they can not be sure they did it or someone else even after the video evidence so I'm sharing this experience, and the video, as a warning that Ken's Plumbing doesn't take responsibility for their tech's actions. https://youtu.be/DoG8xUrji4E

Jim T.

Had leak in my water line several hundred feet from the house. Initially I was unable to find the leak and called Ken's. I talked with Keith and he suggested a leak detection company to locate it before they came out. I lined up the leak detection folks up and in the meantime, water started bubbling up some ways from the house. Keith and Craig came out the next morning. They precisely located the leak and repaired it. While they were here, I asked them to replace my pressure regulator. They did that promptly. I couldn't be more pleased and will definitely use them in the future. I highly recommend both Keith and Craig for their knowledge, experience, attitude and results!

Anne B.

I strongly recommend NOT using this company. We had a very unfortunate experience with one of their service techs, Jesse who came out several months ago to assess an outside faucet. He said he would get back to us by the end of the week after researching parts availability. 10 days went by - no call back. When we reached out to Vicki at the office she had Jesse call us who apologized and said he forgot and then became defensive in his tone when we asked, """"Other than an apology what are the next steps that you can take on our behalf to remedy the situation?"""" We spoke to Vicki again and asked to speak with the owner to share our concerns and a price adjustment on the work. She promised that he would call us back in a week. Never heard from him. Just spoke to Vicki again - three weeks later and she said they are booked for the early part of next week and was unwilling to accommodate our schedules or make our request a priority -despite months of unresponsiveness and absence of follow through. They also refused to refund our initial service call fee and said that is a customary fee. Per Betty, the office manager, """"we are not bound to do anything for you as a result of that charge"""". I am astounded that they continue to use the slogan, """"how can we make you smile""""! Perhaps beginning with some major customer service training and service excellence mentoring would be a good first step.

Michael A.

Would rate more stars if I could! I had inches of water under my crawlspace and called Ken's after trying two other plumbers who said they couldn't come out for a couple of days. From the moment that Vicky answered the phone at Ken's until the moment Keith left my house the experience was great! Vicky asked all the right questions to determine what technician to send. Keith met a family member at my house and went right to work crawling around in water and mud to try and find the issue. Once he found the issue he clearly explained what he found and what the fix for the problem would be and what the cost would be. He was honest and showed a genuine concern about the work and taking care of the issue as well as making some suggestions that could prevent a future issue. Cannot recommend using then highly enough.

Joy W.

PROTECT YOUR FAMILY!! Do NOT use!! My 80+ yr old parents needed a shower head replaced. They were charged $300 for the 15 minute work. The FIRST time my 80+ yr old father took a shower the shower head blew off the wall. Very clear that the installer cracked the fitting during insulation. My father was injured from the falling head on arms and torso but IF he had fallen in the shower he would have been hospitalized due bone weakness he has. Ken's came out 2 days later and replaced the shower head. No credit given for future needs. They even sent out the SAME terrible plumber who put my father's wellness at risk the first time. Why didn't the plumber check his work?! You know the plumber felt the fitting crack during install! WHY didn't Ken's take this SERIOUS risk to their customer more seriously? Terrible company. I plan to post on several social media sites and blog about their TERRIBLE, OVER PRICED, DANGEROUS work!!Can't give zero stars.

Mickie F.

Called at 8:00 and scheduled an appointment for 11:00. They called back 45 minutes later and asked if ok to come earlier as they finished up another job. Nice! Keith, the tech, was polite and knowledgeable, and took the time to explain what was needed and how things worked. Pricing was reasonable and the service provided was A+

Flynn M.

We had a water main burst on New Years Eve--instead of telling us there were no employees working because of the holiday, they had someone at our home in 2 hours. Jesse was great, and even sent a hand written thank you note. Would highly recommend!

Renni M.

I have used Ken's Plumbing on several occasions since moving to Greenville. The last visit involved a kitchen faucet and lines under the sink that had leaked. The faucet needed replacing (very old) and the line was repaired. The repairman gave us our options before going forward with repair, and we were happy with the installation and the recommended product. He even replaced a wooden shelf under the sink that water had leaked on and rotted. He was extremely thorough, and very professional. Very friendly staff, in and out of office. I also took a free standing indoor fountain to them just recently for repair. They were able to repair it and I picked it back up within a few days. Everyone in the office is so nice and really does want to make you smile!