Ken's Plumbing

★★★★☆ 3.5 / 5 (26)
Emergency Call


: 2506 Poinsett Hwy, Greenville, SC 29609
: (864) 242-5511
: http://www.kensplumbing.net

Company Overview

Complete Plumbing and Electrical Solutions * Parts are not available for public purchase. Often, the most affordable choice becomes the priciest. Many of our first-time customers contact us to address problems caused by choosing the cheap contractor at first- poor craftsmanship, low-grade materials, unqualified and uninsured contractors... over time, we’ve dealt with (and resolved) every problem you can think of. Ken Flournoy, referred to as The Picky Peoples Plumber, launched Ken's Plumbing Inc. in 1991 in Greenville, South Carolina. At present, Ken oversees a group of qualified plumbing professionals, providing services to business owners and homeowners with discerning preferences. At Ken's Plumbing, we prioritize your needs. Our expert plumbers are attentive to every aspect and offer the highest quality plumbing services around the clock with the exception of Christmas. Please reach out to us! Mission Statement: Through our exceptional customer service, our commitment to quality, and our spontaneous acts of kindness.

Business Services

  • Drain installation
  • Drain repair
  • Hot water recirculation pump installation
  • Hot water recirculation pump repair
  • Plumbing inspection
  • Plumbing installation or replacement
  • Plumbing repair
  • Sewer installation
  • Sewer repair
  • Water heater installation
  • Water heater repair
  • Water pipe installation
  • Water pipe repair

Business Location & Hours



Mon:Open 24 hours
Tue:Open 24 hours
Wed:Open 24 hours
Thu:Open 24 hours
Fri:Open 24 hours
Sat:Open 24 hours
Sun:Open 24 hours

Recommended Customer Reviews

Mark H.
★☆☆☆☆

We had Christian, from Ken's Pluming come out to quote a project for us that involved him going into the attic. Christian damaged our ceiling by putting weight on it and causing a nail-pop in the corner of our guest bedroom. It took us a few days to notice the damage as it happened in the corner of a guest room. We scheduled to have Christian and Craig (Supervisor) come back to view the damage. They had to re-schedule on us and so we moved forward with another contractor completing our project. However, we took a video of the damage from Christian before any work was done by the other contractor so that Christian couldn't claim it wasn't him. https://youtu.be/DoG8xUrji4E When Christian and his supervisor, Craig, came out to look at the damage Christian immediately states he did not even leave the platform, a flat area by the attic door. Then changed his story and said, """"I mean, I didn't go that far over there."""" They both noticed we had a new gas line installed, and quickly tried to state that the damage could have been from someone else, fair enough, that's why we took the video and informed them that we had proof of damage before anyone else was in the attic. Christian flip-flopped and was put on the spot by Craig to either state he did it or did not do it. No strong answer came from him and they both left stating they needed to talk with Ken (Owner) and would get back to us. We were informed today (6/17) after reaching back out for an answer, that they will not be fixing the ceiling as they can not be sure they did it or someone else even after the video evidence so I'm sharing this experience, and the video, as a warning that Ken's Plumbing doesn't take responsibility for their tech's actions. https://youtu.be/DoG8xUrji4E

Jim T.
★★★★★

Had leak in my water line several hundred feet from the house. Initially I was unable to find the leak and called Ken's. I talked with Keith and he suggested a leak detection company to locate it before they came out. I lined up the leak detection folks up and in the meantime, water started bubbling up some ways from the house. Keith and Craig came out the next morning. They precisely located the leak and repaired it. While they were here, I asked them to replace my pressure regulator. They did that promptly. I couldn't be more pleased and will definitely use them in the future. I highly recommend both Keith and Craig for their knowledge, experience, attitude and results!

Anne B.
★☆☆☆☆

I strongly recommend NOT using this company. We had a very unfortunate experience with one of their service techs, Jesse who came out several months ago to assess an outside faucet. He said he would get back to us by the end of the week after researching parts availability. 10 days went by - no call back. When we reached out to Vicki at the office she had Jesse call us who apologized and said he forgot and then became defensive in his tone when we asked, """"Other than an apology what are the next steps that you can take on our behalf to remedy the situation?"""" We spoke to Vicki again and asked to speak with the owner to share our concerns and a price adjustment on the work. She promised that he would call us back in a week. Never heard from him. Just spoke to Vicki again - three weeks later and she said they are booked for the early part of next week and was unwilling to accommodate our schedules or make our request a priority -despite months of unresponsiveness and absence of follow through. They also refused to refund our initial service call fee and said that is a customary fee. Per Betty, the office manager, """"we are not bound to do anything for you as a result of that charge"""". I am astounded that they continue to use the slogan, """"how can we make you smile""""! Perhaps beginning with some major customer service training and service excellence mentoring would be a good first step.

Michael A.
★★★★★

Would rate more stars if I could! I had inches of water under my crawlspace and called Ken's after trying two other plumbers who said they couldn't come out for a couple of days. From the moment that Vicky answered the phone at Ken's until the moment Keith left my house the experience was great! Vicky asked all the right questions to determine what technician to send. Keith met a family member at my house and went right to work crawling around in water and mud to try and find the issue. Once he found the issue he clearly explained what he found and what the fix for the problem would be and what the cost would be. He was honest and showed a genuine concern about the work and taking care of the issue as well as making some suggestions that could prevent a future issue. Cannot recommend using then highly enough.

Joy W.
★☆☆☆☆

PROTECT YOUR FAMILY!! Do NOT use!! My 80+ yr old parents needed a shower head replaced. They were charged $300 for the 15 minute work. The FIRST time my 80+ yr old father took a shower the shower head blew off the wall. Very clear that the installer cracked the fitting during insulation. My father was injured from the falling head on arms and torso but IF he had fallen in the shower he would have been hospitalized due bone weakness he has. Ken's came out 2 days later and replaced the shower head. No credit given for future needs. They even sent out the SAME terrible plumber who put my father's wellness at risk the first time. Why didn't the plumber check his work?! You know the plumber felt the fitting crack during install! WHY didn't Ken's take this SERIOUS risk to their customer more seriously? Terrible company. I plan to post on several social media sites and blog about their TERRIBLE, OVER PRICED, DANGEROUS work!!Can't give zero stars.

Mickie F.
★★★★★

Called at 8:00 and scheduled an appointment for 11:00. They called back 45 minutes later and asked if ok to come earlier as they finished up another job. Nice! Keith, the tech, was polite and knowledgeable, and took the time to explain what was needed and how things worked. Pricing was reasonable and the service provided was A+

Flynn M.
★★★★★

We had a water main burst on New Years Eve--instead of telling us there were no employees working because of the holiday, they had someone at our home in 2 hours. Jesse was great, and even sent a hand written thank you note. Would highly recommend!

Renni M.
★★★★★

I have used Ken's Plumbing on several occasions since moving to Greenville. The last visit involved a kitchen faucet and lines under the sink that had leaked. The faucet needed replacing (very old) and the line was repaired. The repairman gave us our options before going forward with repair, and we were happy with the installation and the recommended product. He even replaced a wooden shelf under the sink that water had leaked on and rotted. He was extremely thorough, and very professional. Very friendly staff, in and out of office. I also took a free standing indoor fountain to them just recently for repair. They were able to repair it and I picked it back up within a few days. Everyone in the office is so nice and really does want to make you smile!

Bobbi B.
★★★★★

Talk about service! This company is always there when you need them, they are professional plumbers in the Upstate. Been around for a long time, and certainly honest and knows their stuff. You don't wait long for service either. I called them for a clogged drain and they were there within hours. 24/7 one call does it all! Highly recommend Ken's Plumbing.

T W.
★★★★☆

Absolutely Fantastic Service...with an asterisk. It was mid-day on a Saturday that I discovered my water heater was toast. Thankfully, this wasn't an emergency situation. I had a few days to shop around and decide which WH I wanted and whether or not I wanted to install it myself. The Issue At Hand: My now-dead WH resides in my crawlspace. The crawlspace has a 34"""" clearance. The opening to said space is approximately 35"""" x 22"""". The lowboy-style WH has a 24"""" diameter. It weights approximately 115lbs and is connected with copper tubing sans a shutoff valve. I usually do all of my own home repairs. However, all those numbers measured in inches versus feet equals me having no desire to uninstall then reinstall a WH by myself. Cost Finding: I called several places for estimates. When I called Ken's Plumbing, I actually got to speak with Ken. I asked a bunch of questions that he was more than happy to answer. However, it was one response he gave that makes this rating a four-star instead of a five star. The Estimate: I explained the entire situation about installing a new WH in the crawlspace. I then asked for a rough estimate of the cost. """"About $1300, installed,"""" was his response. This was $200 cheaper than the other estimates I received and the reason I picked Ken's Plumbing. The plumber showed up and inspected the job to be done. He then handed me a Ken's Plumbing price sheet. The cost of the WH with install was $1564. This didn't include the additional $100 cost of installing a pressure tank. Now, when I ask for a rough estimate for anything, I expect the final price to be a bit more than the estimate. Always is. However, $350 more is a bit unacceptable considering the plumber showed me a Ken's Plumbing-labeled customer price list that didn't include $1300 for a crawlspace install. I'm positive that Ken provides these lists to his employees. As such, I'm fairly positive he knew the job wasn't going to be $1300 out-the-door. Also, Ken never mentioned anything about the additional cost of a $100 expansion pressure tank that is, according the the plumber, """"necessary in order to keep the Ken's Plumbing [workmanship] guarantee."""" This kinda pissed me off, but the plumber was there and I needed hot water after two days without. There was also some $49.00 """"Trip Charge"""" on my invoice but it didn't seem to be added into the final figure?!?!? If it was, however, I have no idea why. Maybe I should have asked. Do I believe Ken purposefully mislead me? I choose to believe not. This is the ONLY complaint I have with the entire situation. The Service: As for the service, everything was professional and above reproach. At approximately 115lbs, water heaters are dang heavy. The old one had to be disconnect and moved about 40-feet in a small crawlspace. Then again for the new one. Pipes had to be cut for installation. Bricks had to be removed from my foundation to get the new unit in the crawlspace. Dirt had to be dug to accommodate the taller unit. This was not an easy job to say the very least. The plumber, Kieth, was professional, kind and was more than willing to answer any question I had. After speaking with him, I was left with zero doubt about his experience, knowledge and aptitude to get this job done. He worked his butt off for at least 3-4 hours, the vast majority of that time being spent in crawlspace. I truly cannot speak highly enough of Kieth, his work ethic and the ease of the entire process. Aside from the hiccup I mentioned above, the entire process was professional and simple. I would absolutely recommend Ken's Plumbing to any of my friends. Full disclosure: Ken and I are acquaintances from local professional business events. Once while discussing the issues related to running your own business, Ken once told me something that has stuck with me. He said (paraphrasing) that there are two kinds of employees in his business, those that can afford to eat hamburger and those that can afford to eat steak. My plumbers eat steak because that's the kind of plumbers I hire. Trust me, Ken, it shows.

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