Kelly Plumbing & Heating

Daniel F.

Technician Ryan is a gentleman and true professional. Came right out to service our heater which had failed to fire up. Following a thorough testing, Ryan determined the issue was nothing more than a faulty thermostat. He provided replacement suggestions and we opted for an upgraded digital thermostat. Ryan explained pricing options and we were able to have the new thermostat installed without issue same day. Honest, thorough, and a credit to Kelly Plumbing & Heating. Thanks Ryan!

Charles S.

Recently purchased a home, and with recent hot weather, flipped the A/C switch to find compressor not working. Called Kelly after seeing trucks in the area, and reading good reviews online. Was set-up with Ryan in a couple of days. Got the normal ""2 hour"" window appointment. Then, to my surprise, Ryan calls about an hour early to say he can come sooner. Can't remember the last time that happened with any service call!
We connected, he was early, and got right to it. Quickly diagnosed the issue, had the replacement part on the truck, and walked me through the functions of the unit and part. Not technical jargon, just plain talk.
Walking me through the bill for service, he was able to convince me to purchase an annual service agreement. Would have done it anyway, but he was great to explain the value of the plan.

I'd recommend Kelly Plumbing, and specifically, Ryan for any service.

Kelly C.

This company knows what good customer service is and has knowledgeable repair technicians. Our AC stopped working altogether on a hot Sunday, of course. On Monday, I was provided a service call window of 10 am and 12pm. Ryan was at my door at 10 am and was even a tad early. Within 5 minutes of inspection, Ryan knew what was wrong; burned out capacitor. He replaced it in about 20 minutes. What I liked about him was that he took the time to explain the system, which is slightly convoluted since we have a split-level home and an aging AC unit. Thankfully, he agreed to look at our furnace, which was in the crawl space below the house. He took a quick look and realized there was a stopped up drain pipe which was causing a small leak. He replaced the piping with a better PVC joint and showed me the blocked pipe and explained that because of it's harsh turn/shape, it was prone to clog. Maybe I am more curious than most but I really appreciated the thoroughness, the in depth explanation, going over the estimate, and the courtesy involved. If you want competent service, call these people! Now, I understand why they have the Five-Diamond rating! Thank you!

C J W.

Ryan Bishop, a Kelly technician, did a good and through job. The system at the home I just moved into was reverting to old settings. Ryan worked on the system, checked the equipment throughly and rechecked all the settings. Before starting he put on shoe covers and was courteous while explaining the problem. Also, their customer service was excellent. Anna was courteous and knew what questions to ask. Would definitely use them again!

Eric W.

Excellent customer service!! The technician that came to the house was excellent, knowledgable and completed the work in a timely manner.
I had a great experience from bargaining to end. My first call was answered by Anna who was pleasant and set up my appointment. She explained the process and cost for the tech to come to the house. I asked if any appointments opened up to phrase keep me in mind. I set an appointment for Thursday but received a call weds morning saying they had a cancellation. Ryan was at my house within 10 minutes and completed the work quickly and efficiently. The cost was fair. Ryan was very pleasant, and he explained everything he did. He even showed me the failed part, and tested the failed part and new part in front of me, so it was perfectly clear it was no longer working. I was very happy with the service and I recommend them without hesitation.

N C.

Ryan may have saved my family's life (or at least prevented my house from burning down)! My wall heater stopped working and I called Kelly To come out and take a look. They were great on the phone and Ryan came out within 24 hours.

He easily isolated the problem. Some sort of blowback switch was tripped and the heater had turned off automatically. He flipped it back on and it started up. Took 5 mins and I thought... problem solved. But Ryan insisted on investigating why it happened. I figured it couldn't hurt so I let him.

He discovered that the heater wasn't venting air to the roof anymore. The flue was broken and was pumping ultra hot air and gas into the wall space itself. The wall studs were even charred black from the heat. He turned off the heater again and came back ASAP to do the necessary repairs.

That could have been my worst nightmare. Thanks Ryan and team!

Jeanne C.

Ryan from Kelly came and serviced my heater and cooling system, gave both a thorough check up and replaced return filters. Very thorough and professional, I highly recommend them!

Irene M.

I have been doing business for 5 years with Kelly Plumbing. When I first came to Novato and bought a home I had them install new heater, new air conditioner, one that actually cooled the home. I have them service my units every year. Today Micah Long showed up to do my yearly checkup, such a pleasant, efficient young man He did a neat job and was very professional. Additionally he loved my pet cats, such a plus to find a pet lover. He has my vote. Also I signed up for a discount package for customer loyalty, saved me money and made my day. Look forward to continuing this business relationship. Thank you

Penny J.

We found a leak under our house recently, coming from a cracked water filter that was connected to our broken ice maker. Who knows how long it has been dripping down there, providing a nice drink for all kinds of gross rodents. But Micah showed up on time and handled the whole thing within 20 minutes or so. He let me know all my options, including the easiest and cheapest route, put up with my dog sniffing him, 2 screaming boys with nerd guns and myself and a friend cracking jokes about him cleaning up the stray crackers under the fridge while he was there. Nice guy, good service. I highly recommend !

JB S.

I had them replace 2 furnaces, thermostats, smoke detectors, carbon monoxide detectors etc. about a year ago and was very happy with the service at what i thought was a reasonable price. I am now selling the house and needed a small repair that came up during the inspection, my guess is that it is around $500 to no more than a $1,000. I sent them picture and they agreed that it didn't look like a big deal. They refused to send some one over to just fix it without first charging me an $89 fee to send someone over to create a quote. Really, this is how you treat your customers when I just want it done. I'm not price shopping, and I didn't tell them I wanted a price first !