Kelly Plumbing & Heating

Bev B.

I cannot believe that this company is in the diamond certified directory. I called and left two detailed messages and cannot even get a call back. Really? You don't have the time to return a phone call? To0 many other companies that are five star in the Yelp directory! NO THANKS KELLY!

It was my partner Art that left the first message, it was me who left the second. That was two of us that called but didn't get a call back. It's really unacceptable.

R H.

I had Jim (the actual owner!) come out to give me a quote to rehaul my original 1990's two furnace system. I had just installed solar and wanted something to tap into excess solar production while also bringing much needed air conditioning to the home. Out of all the quotes I received Jim took the time to really think about our home, its location and setup and properly sized a system that matches our home. Some people automatically said we needed the biggest system on the planet without thinking about our home (one level gets lots of sun, one level never gets any sun, etc)

Jim suggested the new Trane XV-19 heat pump which easily meets our town's noise requirements and paired it with with the Trane XC95 modulating furnace. Furthermore, we removed two old furnaces and tied them into one system with intelligent zoning. It easily cools our home on 90 degree days while you can barely hear it running when outside. We are looking forward to the winter where the heat pump will warm the house on ""warmer days"" and the furnace will take over when it gets ""colder"".

Jim also recommended that we consider a 5"" Merv 11 filter combined with the Trane Clean Effects. I wasn't sure if that was needed, but I read up on it and found that that Clean Effects does a great job getting out small particles (hello wildfire smoke...) Right after the system was installed we had a few AQI Red days (AQI 150+). I turned the fan on to 100% and let the Clean Effects prove its worth. My home inside AQI went from 75 to 4 in 30 minutes (I am a geek and have a laser particle counter :). Jim was right yet again...

Finally, Jim's crew was top notch. The crew leader, Mario, organized everything and kept me in the loop. They had a few questions along the way and were super amazing in dealing with electricians to run wiring to the heat pump as well as other workers I had working on the house. They were super friendly and really know their products and engineering. The install was super clean and a complete pleasure.

I would recommend this company to anyone needing great HVAC work and/or repair!

Kelly K.

Their technician, Ryan Bishop, is excellent. Professional, knowledgeable, respectful, friendly, observant, good eye contact and smile. I thought I was going to have to replace my entire central A/C (which would obviously be an expensive choice), but Ryan said that all I needed was a new part (a capacitor). Ryan did not try to ""up sell"" me or overcharge me for anything that I didn't need. This honesty cemented the 5-star review. The exact model of capacitor I needed was not on the truck, but Kelly Plumbing & Heating wisely stocks universal capacitors on the truck. Yes, the universal capacitor was more expensive, but that's okay considering the time and money saved. Our A/C is now working for the first time! Ryan also verified that a Whole House Fan is not what we need, would not solve our problems, and did not actually fit in the space where it would be needed. Next up: we might tackle the leaky ductwork and make sure the boot is sealed at each grate (Ryan said this is all part of Kelly's normal servicing and repair of ductwork). YES, I would definitely recommend Kelly Plumbing & Heating to anyone who needs HVAC or A/C help! Great job, Ryan! If we could give you SIX stars, we would!

Keri B.

We are very happy with Kelly Plumbing. Their technician Ryan Bishop was able to fix our problem quickly as he had the part on his truck. Even thou they were super busy, they found time to send Ryan to our house. He was polite and worked quickly. We will definitely use them In the future.

The Buoncristiani Family

Denis P.

On Monday, May 11, 2020, Ryan Bishop, a Service Technician from Kelly Plumbing and Heating arrived as scheduled at our residence to perform our annual service inspection for our 2019 Trane 18i Air Conditioner installed by Kelly Plumbing and Heating.

Mr. Bishop diligently and methodically performed the inspection tasks detailed in their ""Air Conditioning - System Health Report"". As excepted, our unit passed their Report.

What Mr. Bishop did to our A/C unit that really surprised me was, he actually used a small whisk broom to remove the pine needles that had fallen on top of the unit and then he removed the top of the unit, and then ventured inside of the body of the A/C unit and removed all the leaf debris that managed to get inside of the A/C body.

I said to Mr. Bishop. ""You are the first person I have ever met, that would do something like climbing into the unit besides myself, to clean out the debris."" Which put a big smile on both of our faces.

In closing, if you are considering hiring Kelly Plumbing and Heating for your next HVAC, do not hesitate in allowing them the opportunity to exceed your expectations in providing you with competitive installation proposals and accompanying annual inspections for the HVAC products they installed.

George P.

Water Heater is leaking while we are preparing to sell the house.
The crew from Kelly Plumbing and Heating has arrived this morning.
The clean late model van backs into the driveway and the clean uniformed crew gets ready. Mario introduces himself and goes about accessing the water heater and piping layout and discovers old unsightly pipe tied to the heater that is no longer necessary and offers to remove and cap and stucco patch the couple inch hole as part of the job.
"" this won't take but a few minutes and it will look nice after it's painted.""
This was not an upsale but rather a great recommendation that cleaned up that area of dead piping on the house while allowing Mario to show me the attention to detail this job would receive.
I got the feeling this is Mario's world and he gets the other guys together with a quick plan so everyone is on the same page and they get after unloading the new and removing the old water heater.
I leave the crew in the garage to do their work and I returned in the afternoon and my garage has been left spotless with the new water heater installed and the garage secured. The copper pipe routing is artwork and the whole installation looks extraordinarily professional, the unsightly pipes are gone and 6"" stucco patch came out perfectly!
That pretty much sums up my experience with Kelly Plumbing and Heating.
Thank You Anna, for scheduling this job in so quickly and thanks ""Super"" Mario and Crew, your excellent work is very much appreciated.
You guys rock!

Jason D.

Kelly re-designed our HVAC in a 5000 sq foot house and were super professional, reasonably priced and great about communicating what was being done, how long and how much. Then, they have done annual inspections and recently responded to a small issue and as usual were rock solid. Look no further. Use these guys!

Don H.

Ryan came and performed the annual maintenance on our HVAC system yesterday. He is the one who does this every year and is very professional. We appreciate that Kelley's employees have longevity which is a testament to the quality of the company. Thank you so much.

Jon F.

Ryan does a good job keeping the HVAC systems running smoothly and leaves detailed deports. Make sure they come every year. Thank you!

Ray R.

My furnace failed right at the time the external temperatures dropped to the lowest point of the year. Anna took my call and arranged for Ryan to check out the problem. Of course the furnace refused to show its problem but Ryan walked me through the steps to help determine the problem. Sure enough if failed shortly after Ryan departed. Anna was so helpful getting Ryan back soon. On the second visit Ryan carefully explained why the best option was to replace the very old furnace. Anna set it all up and right on time Mario and Nico arrived to install the new furnace. They were great. They explained what they were doing each step of the way, were professional and worked as an excellent team. The whole Kelly team is outstanding and Mario and Nico are the icing on the cake. I look forward to Kelly Plumbing and Heating's next visit for the annual checkup and filter change. They are the best!