Keep Smiling Plumbing, Electrical, Heating & Cooling

Julie P.

Professionalism at its best when it comes to plumbing. Prompt and cleanliness.If you are needing your plumbing done right and priced in your budget call this company.Honesty is what I love.

Tammy H.

We had the pleasure of meeting Dan as our technician. He was very pleasant and knowledgeable. We were frustrated after having another company come out and quote us three times higher than what it should be. Dan gave us what I knew was a more reasonable quote, he was very pleasant and got the job done properly and quickly. Happy to find them and will use them again!

J D.

We have a shower that over a long period of time kept developing leaks from the faucet stems wearing out. The old style hot and cold handles when tightened over a long period of time wore down the stems. Smiley had changed the stems once before about 4 years prior. Upon arrival their plumber, John suggested we consider going to a single handle valve so the same problem would not come up again. To be fair he did tell me the price. It would be $1,256.00. Just after he started I asked how long the job should take. """"About 2 hours,"""" was the answer. The bill I got had 2 line items. The part was $168.00, which I think was very reasonable. The remaining part of the bill of $1,088.00 was 100% for the plumbers installation time to do it. John's actual time for completion was 2 hours and 55 minutes. The next day I called Smiling to see if the job that worked out to an installation charge of $544.00/hr on the """"book time"""" for the job to $365.00 for the actual time on the job was correct. I spoke with William. He was immovable, that was the price. He didn't want to acknowledge that bottom line, the math noted above was a valid and reasonable way for one to look at the cost of the job. Stated that """"no reputable plumbing Co. would charge on an hourly basis."""" HMMM! The charge is based on a plumbing manual assignment of time for said job. He indicated the the actual time John took was a little longer than the norm, which would mean the $544.00/ hour was closer to the expected norm. My opinion is that if they are looking at 2 hours of time to complete a plumbing job, then that cost is unreasonably high and that it should be reasonable to reassess the charge. The plumbing job was well done by John. No complaint on the quality of work. I had to do the dry walling of the hole left from the dry wall cut out. Not a problem for me, but feel it should have been clear that that important part of the completion of the job is 100% on the home owner.

Brian W.

We have been using these folks for over 20 years now, and never had a problem. I do most of the plumbing tasks around our house, so we only call them when something is going seriously wrong, and they have always shoehorned us into their schedule. Great family business, with good folks who absolutely know what they are doing. We have never had to have them come out a second time because a repair didn't work the first time. For a plumber, that's incredibly important. Middle of the road prices for top of the line service.

Dan L.

Original request , felt they were too expensive for what i wanted done . I asked him to look at my outside faucets , some had a small drip , he said they needed to be tightened , so he did , left . Quote was about $250 to replace one faucet. Today i went to use and instead of a drip it is running and can't shut off water . Now i have to repair it. Hope his intentions were good and he did not know that the fix was worse than the problem

E M.

There are too costly and did not offer a free consultation. Either way you're going to pay.

Jay W.

My first contact with Keep Smiling Plumbing was very positive. They even come out to your home without charging a service fee. The mandatory service fee is an ethically questionable method used to make money even if no service is rendered. I had high hopes that I had found a really honest plumber. We had a hot water dispenser on our kitchen sink that quit working and we needed it replaced. We had already purchased our replacement. Businesses hate this because they make a tidy sum selling products to customers that they buy and resell at a significant additional charge. This job was an easy change for a professional. The plumber arrived on time, looked over the job and gave us a quote of nearly $300. I was shocked but thanked him for his time but told him we couldn't afford that much. Since I am old and have fairly severe arthritis it is very difficult and very painful to crawl around under a sink and work overhead. Anyway, I decided to try. I went to Ace Hardware, got the additional tools and parts I needed. After studying the instructions carefully and finding the correct tools I completed the job myself. Actual work time: about 30 mins. Total cost: about $20. I am no handyman-few skills and little experience. I would gladly have paid $100 or so but I'm glad that I didn't. Profit is one thing but today all we see is rampant greed. If we could find an honest plumber/electrician with reasonable prices we could use them often and recommend them to the other owners in our HOA.

Alicia B.

From start to finish A+++++ service!!! I had a big backup causing 2 toilets & a shower to back up. Call 2/10 - my warranty company and they put claim in for a company to come out.. I checked this company's rating .. which was a 1 literally multi customers complaining and advising to not let this company in your house to do work. I in turn didn't feel comfortable with having this company complete any work in my home. A neighbor referred Keep smiling plumbing !! I called and had the pleasure to speak to Shirley . She had possibly the best customer service I have ever experienced!!! She is dispatch and did her job perfect and got a Plummer to my house that day! Joshua was our Plummer! It was his last call and this young man had the best attitude & service skills I again had ever experienced! He jumped right in to fix problem showed us all along where the problem was. He fixed clog and gave tips to avoid buildup in future! I will never have to worry again who to call if I have a plumbing problem because they are the best. !! Thank you again for being a great company that values great customer service!

Toni J.

I called this company on a Wednesday explaining that there were three leaks that needed repair. Turns out that there were only two. Shirley was courteous and made my appointment a priority when I mentioned not having hot water. In under an hour Brian had repaired leaks, identified that nothing was at all wrong with the furnace, and explained that there was no visible leak and that broken tiles may be the culprit of the water stain on the ceilings below. All told, they were a little pricey, but I cannot express how delighted I am with the promptness, the high level of customer service, and the service technician who performed the work.

Laura C.

Keep Smiling Plumbing is a wonderful company with great employees who do top quality work. Every employee I've talked to there is amazingly knowledgeable, nice and helpful! My old house has needed several plumbing repairs in the past 10 years and they always deliver perfect repairs. I needed a new water heater and they worked me into their schedule the same day, with a very understanding attitude that is a huge relief in such situations. Would absolutely recommend them to anyone, thanks!