Keefe's

Gale S.

I've had four experiences with this company as explained below.

In the winter of 2019 I had an over temperature switch go out in the heating unit. It was replaced by the technician and the unit was put back into service. He also sold me a maintenance contract, which although being a bit pricey, I thought it would be better to be proactive rather than reactive.

During the 2020 summer maintenance, the repairman was not as thorough. He did not blow out my condensate lines although I asked him to do so. Even worse, he suggested I replace my condensing unit starting capacitor. It was still working but barely out of the rated capacitance tolerance so, again, I thought it best to let him do it. The job was 10 minutes as it only has two terminals. The cost for a 10 minute repair and a $15 part was a $300 change order to the already paid for maintenance contract.

During the winter 2020 maintenance there were no surprises. It was noted that they could install some unnecessary valves (again very, very high cost) in my condensate drain lines, but being an engineer and familiar with HVAC units I declined.

Two weeks after the maintenance (report stated unit was in good working order) and a year after the first repair, the same switch they fixed went out again. At this point, I have family with a pregnant tenant leasing the property from me. The husband lets me know the unit is out so I call on Keefes. Keefes stated the filters haven't been changed (I change them personally every three months on a schedule) and that my heating coil has burned up (that can happen but was not the case). They then tell me that I need a new unit (it's 8 years old). I said, I probably don't, and I ask them to check the previous repair they made. They said it was unrelated. I asked them to leave and I called Rob's AC for a second opinion. Rob's pointed out that the switch they have previously repaired failed (open terminal; poor craftsmanship from the first visit). I was also charged an additional $80 by Keefes for this visit.

With that said, I will never do business with them again. Look elsewhere.

Ruth T.

Update: I asked for justification for the $3387 estimate to install a 240v outlet listing amounts for parts, labor, etc. I am either still waiting or they refuse this amount of detail. The parts should be no more than $150 which means they expect to be paid like brain surgeons for labor.

Amanda F.

This company is completely disrespectful. On Christmas Eve Morning they choose to not only do a super early job, but the were loud. Playing loud music as they worked almost as if they enjoyed making the chaos for the neighborhood.

Margaret W.

I called these guys in April. They were really responsive and someone came out pretty quickly. He took a look at my AC and said he had enough info to put together a quote to replace it. Then, I was ghosted. Fast forward a month and a half later, about 4 phone calls from me trying to get the quote, and a final call today - the guy never put the quote together and had nothing to offer me except a new tech visiting at an inconvenient time. Sorry Keefe's, you had your chance but I will be taking my business elsewhere from now on.

LaTasha A.

Overpriced ripoff artists. I got charged $1200 to replace a capacitor and to install hard start kit. They screwed up in January and told me I had another year on my membership, but it turned out to be a mistake on their end. They will only give member discount if I renew even though the mixup was totally on them. Avoid this company at all costs!

Dominique N.

I called Keefes because my AC was blowing warm air. I was told they would come out and do a diagnostics. The diagnostics consisted of checking both the exterior and the interior units.

Gracion Wunstell was the technician that arrived. I told him that the AC was blowing warm air. He walked to the outside unit. Without checking the unit and within a minute of arrival he told me that the problem was that my unit would not turn on. Lie # 1 because I had just turned it off prior to his arrival. When I told him the ac was working prior to his arrival he moved on to lie #2 without skipping a beat or telling me why without checking the unit he said it would not work.

He opened a compartment and told me that the capacitor was bad. But the capacitor was not bulging. Knowing that when most capacitors go bad they bulge, I told him the capacitor did not bulge. He conceded and moved on to lie number 3.

He then said the wire to the capacitor was burnt and that was causing the problem; therefore the wire needed to be replaced. When I looked at the wire and the capacitor I told him neither one appeared scorched. He looked again and said you right. I told him that the wire may have just been loose. He tightens the wire and the ac worked.

Gracion Wunstell smirks and tells me that I was lucky it was not the capacitor or the burnt wire because it would have cost a lot. Well, I think he tried to sell me that bs but failed because I had some knowledge and I watched everything he was doing. Anyway, he ended up charging me $119 to tighten a wire that took 30 seconds minus the bs that he tried to shove down my throat as he attempted to take advantage of what he believed was my ignorance with ac units.

At the end of the day, I ended up getting charged $249 (tighten the wire + diagnostics charge) and he did not give me a report on the spot as they normally do or receipt, which made me suspicious as I whispered to myself...what is he trying to hide.

As if Gracion Wunstell dishonesty was not enough when he tried to bs me, remember I was told the diagnostic included the outside and inside units, he charged me full price for the diagnostic and left without checking the inside unit.

I began recalling the conversation we had. He received several phone calls. He complained about the time and number of calls he still had to service. He also complained that while he was working he was missing a crawfish boiled that was sponsored by a distributor. Maybe thats why he rushed out without rendering the services I paid for.

I called the next day and spoke with the service manager Neil. Remember the report I did not get, well Neil told me that Gracion Wunstell documented in that report that he completed a diagnostic on BOTH the outside and INSIDE units. Neil said he would talk to Gracion Wunstell about the discrepancy and call me back.

Neil called me back and said that Gracion Wunstell ADMITTED HE LIED ON THE REPORT WHEN HE DOCUMENTED THAT HE HAD CONDUCTED A DIAGNOSTIC ON THE INSIDE UNIT.

Neil DID NOT seem BOTHERED or APOLOGIZED for THE DISHONESTY committed by Gracion Wunstell. But without asking and out of the blue he said he was going to refund me $40. What a joke! I could not believe that he was serious! No mention that we going to make things right and come finish what we charged you for but did not do or we take such acts of dishonesty seriously and will reprmand our employee and take steps to ensure such behavior would not happen again. Almost like he is $40 back, now go away. That was my interpretation. Anyway, as of the time of this review, a week or so later, they charged my credit card for services they did not render, but have not refunded the $40. I guess the lies and dishonesty starts at the top.

I choose Keefes because of the good ratings. After my experience, I think they have such good ratings because people are not versed in ac diagnostics so when they get their ac's working again, people are happy. Not knowing that they have been taken advantage by a bunch of good manners, bs talking robbers without the bad guy customs and guns.

R R J.

My mother called Keefe's AC Heating and Electrical to have her AC unit service due to it started running hot
On July 30 2018 Keefe's was scheduled to come to my mother's house for 11 am to service her AC unit The service tach John B showed up 10 minutes late He inspected her AC unit and informed her that she needed a new AC unit and the cost is $8,000.00 Because her AC unit is unrepairable The service tach John B took advantage of my elderly mother He put a portable AC unit in her window and told her he was going to give her a call to set up an appointment to install her new AC unit My mother paid the service tach John B $88.00 for his lies and $500.00 for the downpayment on the new AC unit My mother called me and told me that she have to purchase a new AC unit and it cost$8,000.00 I told her to CANCEL that work order I called another company They came 30 after Keefe's service tach John B left and they inspected her AC unit and changed out the compressor and my mother's AC unit was working again My mother called Keefe's back and spoke with the receptionist Brianne M to telling her AC unit was working again and the service tach John B lied to her and they can come to pick up the portable AC unit Brianne M and the others staff members Selena P Monica R and Karie G started giving my mother the running around stating that there's no manager in the office someone will call you back and she's still waiting
On August 01 2018 I called Keefe's I spoke with Karie G I told her about my mother's situation and I was told the manager was not in the office and someone will return my call
Keefe's AC Heating and Electrical located at 2233 Lafayette Avenue in Harvey La is a BIG RIP-OFF and they take advantage of poor elderly people especially the elderly woman great job John B the service tach Brianne M Selena P Monica R and Karie G for being apart of the BIG RIP-OFF TEAM This company doesn't deserve any stars but you have to pick one to post your review

William E.

Don't know use these people. FRAUD Technician came out because our air unit was not working. The technician said the unit needed a board and a new motor. After replacing both, the unit still did not work. When he look at the outside unit, the technician informed us that we needed a whole new unit. We told him to remove the new parts because the unit is still not working. Then he gave us a bill of over $1000 basically for nothing, that my son paid. Why???? The air unit is still broken. RIPE OFF

The Technician should have evaluated the whole system before he started work.

Paul M.

Keefe's technicians are awesome! They have helped me troubleshoot over the phone to save me a service call and even walked me trough a simple capacitor replacement saving me $150.

My experience with this company has been nothing but positive. I run a service company and know the challenges they face servicing customers in a bad situation. They are fist class. I recommend them to everyone and felt this Yelp review was worth sharing.

Don't waste time and money calling anyone else. Call Keefe's. (I think that is what their commercials say).

Dara G.

DO NOT PICK THIS COMPANY!!!!!!!Scheduled an appointment on Monday for Saturday. Saturday comes no one showed up. Receptionist called said the tech was backed up with a job. We would be first on Sunday. Sunday comes , receptionist calls again at 5:22pm and says that someone is still scheduled to come out. Now it's 8pm, no one has showed up. No one has called. I've been waiting two days now for someone to show up. Company couldn't provide a window for service because the company has no idea if and when a tech will be available. I don't normally leave reviews, but if this saves someone waiting in Louisiana heat it is worth it. I WARN YOU AGAIN: DO NOT PICK THIS COMPANY!!!!