Keefe's

Frances M.

I have been a customer for well over a decade, I believe since 2008. I purchased an entire HVAC system in 2016. Twice a year maintenance is required for my warranty. Prior to buying a new system, I paid for the annual maintenance on my system (still pay for it). Service was great. Gave you a choice of morning or afternoon. For the past 2 years though they will schedule a date and then, at the end of the day, tell you that other calls kept them from getting to you and will have to re-schedule. I have complained about this to no avail. Although the technicians are great and so is the work,once my warranty runs out I am going to see if another company is more reliable for scheduled maintenance calls that occur 2x a year.

Gail M.

After meeting with, getting quotes and information on city codes for a whole home generator, I decided I could trust and believe a salesman from Keefes Air Conditioning and Heating.
Fast forward to installation day.. the young crew of 4-5 young men began their work.
My sofits were damaged as they needed to go thru the attic. Mind you, I asked the salesman if I should take them down prior to the install, I was told no, the installers will run the lines on the corner of my home, so they'll take care of the removal a small portion of the sofits. We'll, a small portion was not removed. Instead, I watched them pull away a large section, place the lines , beat the sofits back in place, leave them misaligned, and warped. I told them my issue with that and was told, ""it's the best they can do, and the salesman should have told me they could be damaged it the process. Also, they lines are not on the corner of my properties wall.
More so than this, I am really disturbed by the generator itself. They dug the trench but left the piping facing the exit door, instead of placing them facing the fence, as the salesman said they would be.
Now, the first thing I see when looking at the system is the very unsightly exposed pipes. When I expressed my disapproval, I was told a tree stump was in the way of digging the trench in that direction.
This, too, is in total contradiction to what the salesman told me.
I specifically asked if the ground area was acceptable. He pointed out the exposed tree stump and told me the installers would cut it when they dig the trench.
I trusted the salesman and the installers. Therefore, I trusted and counted on Keefes to do this very expensive home investment.
Being disappointed and disapproving, I called Keefes the next day, expressed my issues, they sent someone out who realigned the sofits, which now look better than the state they were left in.
However, nothing as of yet has been done about turning the generator around so that the ugly, exposed pipes are facing the fence.
Keefes sales team and installers need to get on the same page.
Perhaps a salesman and an installer should be sent to the consult to ensure that the salesman doesn't promise something the installers won't deliver.
I am hopeful that Keefes is going to rectify this situation.
Will keep you posted

Helen C.

The technician never showed x 2 after taking days off then I called and wanted to come out alternate day when I wasn't off. When the tech showed it was apparent he didn't like pets though stated he liked them. He walked out and came back to state the area was dangerous for him because of my cats and dogs -golden retriever and couple scared Persians. They never complained before as I used them for 10 years. I'm definitely reconsidering my contract with them and will seek a different company.

David P.

If you are in the market for a whole home generator or need someone to check out your AC, LOOK ELSEWHERE! Worse mistake I ever made was hiring Keefe's to install a Generac generator. Too many issues to list on the installation and they do not have any qualified, factory trained Generac technicians on their payroll. The first year required scheduled maintenance was scheduled a week ago for today. No one showed up. I cannot count the times Keefe's failed to show up for appointments. Seems that some other customer has issues that are more important than your time. My daughter had a yearly checkup performed by Keefe's on her AC system, which was working just fine. Over $400 later, and a cancelled and rescheduled appointment by Keefe's, it is still working fine.
Since the first appointment was blown off by Keefe's, I rescheduled the appointment to have my Generac generator's one year maintenance performed, which had already been paid for in the initial installation cost. Since they wasted a whole day of my time previously, I was promised a morning arrival with a 45-minute notice. Neither happened! The tech showed up at 4:00 with no warning, which I do not blame on him because the office personnel is supposed to handle the scheduling and call ahead. After all of the headaches and wasted time, Toby, who was actually certified by Generac, did an excellent job and performed all of the tasks that is listed in the Generac maintenance booklet. He even erected a canopy over the generator to protect it from the light rain. Although my opinion of Keefe's has not changed, I will have to think long and hard before having the second-year maintenance performed.

Robyn F.

they overcharge, lie and misdiagnose to get business. they quoted me 11,500.00 for my 650 sf condo. DO NOT GIVE THEM A DOWN PAYMENT YOU WILL HAVE TO CALL YOUR BANK TO GET IT BACK. scammers!! they send a repair person then a sales person to bait and switch. DISGUSTING. if I could give them -1000 I would. horrible service, and they lied to us

Chad C.

Time for an update! Keefes finally piled on the straw that broke the camel's back. We're done. I've been on Keefes maintenance plan for the past five years. This month I had my summer service performed. When the tech arrived, the ac was working fine. By the time he left, the coils were frozen over, the blower was barely moving, and I was told to get the new system sales guy out because my system is shot. I put in some window units and scheduled the new system installer along with some competitors to give quotes for a new system. It was news to me that a new system is around $15,000, money I don't have. I decided I'd hit YouTube and see what I could figure out myself. Turns out the tech removed and incorrectly reinstalled the blower motor capacitor. I switched the wires to how they're shown in the wiring diagram and the system is back up and running again. That itself was troubling and more than a little frustrating. I called in to Keefes to report what had happened and requested a manager call me back. I started calling a few times a day, never a returned call. I did some research and found the GM's name on social media and guessed at his email address. That finally elicited a response, including having the tech who botched the job give me a call and try to tell me I'm mistaken. It has been an absolute shit show and their response to their mistake shows they are not a reputable company. When something goes wrong, you're on your own. I've switched to Bryans United and am happy with the service so far.

Caramel S.

My mother's brand new heater wouldn't turn on the week of March 10th. She placed a call to Keefe's and a technician by the name of Nigil G. serviced her unit. Thankfully it was only a fuse. However, a week later the unit went out again. She called to have them come out, but they wanted to charge her again. So we hired another company. Apparently the fuse that was replaced by Nigil was installed INCORRECTLY! So $157. 10 went down the drain! Now after leaving a message for a supervisor or manager no one is calling back.

Dewanna M.

Where do I start!!

When they hit the water line in the attic and caused a leak that required our ceiling to be patched? And I'm still waiting for them to fix the sheet rock they damaged?

When they installed the coil wrong? And it just fell off and they said they have no idea why?

I can talk about how the entire inside unit fell off the platform they put it on and said it was because they cut it too short? Causing a leak that ruined the floors we put in only 6 months prior?

Or the ruined floor they claimed they would fix it when they still haven't?

What about the MULTIPLE times they've told us they'd be here to fix something, and just don't call, and don't show up?

Maybe the multiple times that they showed up and just said ""there's nothing we can do""?

This isn't even HALF of it, and the best part is, the A/C seems even less efficient than before! I could literally write a book about the absolutely awful customer service and amount of times they have just ignored our concerns. They got their money and didn't care anymore! And I'm stuck with the headache turning my dream home into a NIGHTMARE!

Jamie D.

Our heater wasn't working, so I called Keefe's to do a diagnostic a few weeks ago, and the technicial basically determined that everything needed to be replaced. He sent the money guy and he took a look and quoted $13k.
I called for a second opinion and their quote was almost half the price. He came over to take a look and found that everything was in working condition and did not need to be replaced...something was stuck in the motor. That was it. He charged $85 and everything is working perfectly.
How TWO different people didn't notice a bit of debris stuck in the motor and decided my whole system needed to be replaced and to quote an exorbitant rate is completely dumb-founding.

Jeffery O.

The level of overcharging and ""phantom"" issues that this company finds is absolutely STAGGERING. I am a general contractor, but I am not very well versed in HVAC so I called Keefe to take a look at the unit when it stopped working. They attempted to charge me $292 to switch out the breaker. Fortunately I know that it is an $8 part that takes less than 5 minutes (maybe 15 minutes if a novice who has never done it before) to replace so I did that myself. They wanted another $200 to clean the unit. Yes, just to clean it with a hose. But they use a ""special"" solvent. Their ""special"" solvent is basically soap. They did manage to fleece me for $750, but I have serious doubts as to whether any of it was necessary. Unfortunately they prey on ignorance, and unless you have a detailed knowledge HVAC, they will screw you as badly as they think they can get away with.
I will say that the people you deal with will be very nice and helpful. In a way, it's a perfect system. You can't get angry with the technician or dispatcher, because they are just doing their job. You can call and complain, but the person you will complain to will be very polite and understanding and will have absolutely no power to change .
All I can do is tell others of their business tactics and hope that eventually enough people will stop using them that they will lose those precious profit margins that they care so much about padding. Please, I beg you, don't let them into your house.