Keefe's

Denise B.

They are still harassing me by phone and text messages trying to offer me free services. You are a crooked company. I have no desire to be ripped off again. How many times do I have to request to be removed from your contact list?

Tom D.

Don't waste your time with this company. They do not stand for their product and services. Do not by any means try to get their maintenance plan either. It's a scam. If you cancel it, before it was a year then you will be charge for the entire year regardless. There are more a/c and heating company you can trust out there. Do not use Keefe's Heating and A/C. Trust me, I was misled.

Rene T.

I am so disappointed with the experience I just had with Keefe's. I requested someone come out to give me an estimate A salesperson came out an estimate was given and an installation date selected. I gave my cc info and my card was charged. A technician came the following day(Friday 1pm) to measure the property and finalize all installation details. 6pm I'm reviewing email and I receive an email with a voided cc transaction nothing else. Called Keefe's they stated cc cancelled because job was a 2 day job not a 1 day job which by the way was scheduled for next day which was Saturday. When were the going to call me! I called sales person who was agitated that I called his cell. Said he'd call me the next day the office was closed. Here it is Monday after. No call no text no email!!! It's 5:15pm. I called the office 30 minutes ago and the girl answering phone stated no one there to take my complaint. They leave st 3 or 4. REALLY !!! It's July and the height of their busy season and managers/supervisor leave early!!! Wow never again!!! Keefe this is poor business !!! You should check your staff from the receptionist , to the salesperson to the tech. No one seemed to give a care ! Cooler 3 hours or less false advertisement !!!

Glenda R.

We've been paying $20/mo. for almost 2 years for preventative maintenance which by all indications has never been performed. Downstairs A/C stopped working last week, they came out and proceeded to bill $428 for leak detection which the tech admitted he did not do. Now it's not working again. Either don't charge us or do the work. It's not hard. Only giving one star to complete the review: I don't pay people for breathing my air for 2 hours.

Andy M.

do not use this company. They serviced my unit and told me I needed to replace it and it would cost $8000 because I had a leaky coil and I was running on R22 Freon and they're not allowed to use that Freon anymore. So I called someone else to come out and they brought a new coil and it turns out I have 410 a Freon, not R22. there is big sticker on the back of the unit that says 410A. Long story short I change the coil for $900 and a non-shady vendor put in the Freon. Oh, and keefes also charge me to change a fan motor and did not clean the unit, they left dirt, grime and debris in it so the non-shady vendor fixed me up in that area as well. And I will be calling keefes for a refund ASAP. DO NOT USE THEM!!!!

Lauren C.

I called because my AC kept freezing over. Keefe sent a tech, who then AGREED my unit probably had a leak, charged me their assessment fee, which I paid. Only then did their tech inform me that he will not work on my unit because of some liability issue? What a scam.

Agnes W.

Don't waste your time this company they will use your need for Repair against you! Warning, if you are in a pinch get off this AC company and keep looking. Keefe's I have used a couple times and at first they seemed reliable but then they went into a bizarre sales pitch to convince me to get a year ""contract"". I stupidly took them up on this expensive offer and don't really hear from them again even when I brought it up to another tech for my other unit. On that unit we are told that we need a new condenser costing nearly 5k, and lucky us we can finance it (oddly at a much higher credit limit). That 5k unit clearly didn't fix it (oops) so they say they have to redo some pipe, add 2k suddenly to that loan. This happens at the beginning of the pandemic where I ask no less than four times to do the servicing for the other unit since we are paying $6000 to have a new unit installed on the other side. They refused, now here we are in the heat of the summer and no income and it stops working due to not being serviced, perfect, I have a service ""contract"". We call and they say that they can get a tech there for $80 and the lady on the phone groaned and says the because we pay for the service plan we can have him come at $79. $79 we get a whole one dollar discount for the 400+ dollar plan they don't even uphold. Then the lady on the phone tells us that she will have him come immediately, next Monday, in the heat of summer Not to mention it is broken down because it was not serviced back in March when they were in our house. We are currently Unemployed due to the pandemic and now buying a window unit so our renter has some relief for $500. I am also contacting our lawyer over this. They do not honor their contracts. Avoid!!

Deborah S.

Scam company. Disconnected my pipe on a prospective service call and caused my ac to leak through my roof. Abhorrent behavior. Do not place your trust and assets with then

Joan N.

DON'T TRUST THIS COMPANY OR IT'S EMPLOYEES! I had a contract with Keefe's until I had a problem. They did not come until days later and then they did not honor their contract. Keefe's wanted to charge me again for work they guaranteed. When I hired a competitor to do the work, I found out that Keefe's not only over-charged me for work that was not done but their work had to be redone. Management was not willing to address my concerns! WHAT A RIPOFF!

Scott B.

After waiting all day for a scheduled service call I was notified that the technician got tied up and they needed to cancel. I asked to reschedule and be the first appointment of the day. I would have to wait two weeks but I was fine with that. The day of the rescheduled appointment I called to say that I was home, but cutting the grass, if I didn't answer the phone it would be fine to just go ahead and send the technician. I was told ""no""! Their policy is that if you don't answer the phone they will cancel the appointment. Which wouldn't have been an issue if they had scheduled me for the first appointment like asked, but they didn't do that either. Fast forward, the technician comes out and finds that the thermostat is not working. He wants to sell me their cheapest thermostat thermostat which is $452.00. I looked online and found the exact thermostat at Lowe's for $48.00. So now I am saying no to them. After several calls I have succeeded in cancelling my contract. I will find an ac company that is fair, honest, and has good customer service. Keefe's sold 70% of the company and no longer cares about customer service.