Keefe's

Gerard F Gaudin ..

We love Keefe's, and especially our Service Technician, John! We live in an old, rustic home on the bayou in Slidell, with an ancient AC/Heat system. Keefe's has been keeping our system running (sometimes with a noticeable ""limp"") for years, and always seems to manage to save us dollars! They are prompt and courteous, and offer good advice. Currently in the process of updating our home, we are completely comfortable with the suggestions that John has made for our new system. Can't say enough nice things!

Gerald M.

My AC was shutting off and on in the extreme heat of August. I have a home warranty, and they sent out another company who made the problem worse by giving us the wrong advice which caused the entire system to shut down.

I've had good experiences with Keefe's in the past, so I called at 7:30am and they said they'd squeeze me in the same day.

Mohamed came out and fixed everything with ease. He showed me what the problem was and how the previous company had made it worse. He even gave me some examples of some good ""dumb thermostats,"" since our smart thermostat has been acting up. I appreciated his skill and knowledge. The price was reasonable.

In the past, I did sign up for their contract for yearly maintenance, but found that the technician who came out gave me a laundry list of things to fix that weren't exactly high priority. I found this overwhelming, so I didn't renew the contract. It's probably a better value to just get annual or biannual checks on the AC and heating rather than signing up for the contract.

Overall, very grateful Keefe's saved us on day with feels like temperatures of 115.

N W.

Rock Solid Fast service with a technician more interested in making sure we got what was best as opposed to selling us everything under the sun. It ended up we needed a new air conditioning unit , so we got one that looks like it will save us on the energy bill. During the install they were on time and very neat. It took two days so they cleaned up both days and it looked like they'd never been here...in a good way. You can't go wrong with KEEFE'S!

Cathleen C.

My mother called Keefe's AC Heating and Electrical to have her AC unit service due to it started running hot
On July 30 2018 Keefe's was scheduled to come to my mother's house for 11 am to service her AC unit The service tach John B showed up 10 minutes late He inspected her AC unit and informed her that she needed a new AC unit and the cost is $8,000.00 Because her AC unit is unrepairable The service tach John B took advantage of my elderly mother He put a portable AC unit in her window and told her he was going to give her a call to set up an appointment to install her new AC unit My mother paid the service tach John B $88.00 for his lies and $500.00 for the downpayment on the new AC unit My mother called me and told me that she have to purchase a new AC unit and it cost$8,000.00 I told her to CANCEL that work order I called another company They came 30 after Keefe's service tach John B left and they inspected her AC unit and changed out the compressor and my mother's AC unit was working again My mother called Keefe's back and spoke with the receptionist Brianne M to telling her AC unit was working again and the service tach John B lied to her and they can come to pick up the portable AC unit Brianne M and the others staff members Selena P Monica R and Karie G started giving my mother the running around stating that there's no manager in the office someone will call you back and she's still waiting
On August 01 2018 I called Keefe's I spoke with Karie G I told her about my mother's situation and I was told the manager was not in the office and someone will return my call
Keefe's AC Heating and Electrical located at 2233 Lafayette Avenue in Harvey La is a BIG RIP-OFF and they take advantage of poor elderly people especially the elderly woman great job John B the service tach Brianne M Selena P Monica R and Karie G for being apart of the BIG RIP-OFF TEAM This company doesn't deserve any stars but you have to pick one to post your review

Savannah D.

This place has got to do better. Paid a premium thinking it was a well known and reputable company. Its been almost one year and well over 17K and service still sucks. Unit works but service and timeliness leave much to be desired!

Wish someone would have told me something different....

Mathilde T.

Will never deal with this business again! Our office had them come out last year and they signed us up for a maintenance plan. I called yesterday and asked if they could come out to check on a problem we were having in one of the rooms, and a nice lady who had to keep putting me on hold to talk to her manager, told me that we owed them $400+ dollars because our maintenance plan was cancelled for no-payment. Turns out the card they were using was stolen so another card was issued. No one called (they said they did, but no one did), emailed or even sent notification of any kind that our contract was being cancelled. We had no idea and had even just spent over $11,000 with them at the owner's condo because we had what we still thought was a good relationship with them. I told them we would pay the amount we owed for the monthly rates, but they wanted to charge for discounts they had previously given. Even though we wanted to remain in a service plan. (Oh, and they never came out for the 6 month maintenance so it isn't like they did anything at all during the year. We had other work going on so we didn't realize they hadn't come out.) The girl I spoke with yesterday wouldn't let me speak to a manager. So a manager was supposed to call me back and never did. This morning when I called back to speak with a manager I was given the run around and the receptionist said well it says you already talked to a manager. I told her no, I spoke with a lady that kept putting me on hold while she went to speak to her manager. I spent at least 20 minutes on hold yesterday and got nothing accomplished. So basically we are going with another company. We don't like their business practices and the way they treat their customers.

Makenzie P.

I've had four experiences with this company as explained below.

In the winter of 2019 I had an over temperature switch go out in the heating unit. It was replaced by the technician and the unit was put back into service. He also sold me a maintenance contract, which although being a bit pricey, I thought it would be better to be proactive rather than reactive.

During the 2020 summer maintenance, the repairman was not as thorough. He did not blow out my condensate lines although I asked him to do so. Even worse, he suggested I replace my condensing unit starting capacitor. It was still working but barely out of the rated capacitance tolerance so, again, I thought it best to let him do it. The job was 10 minutes as it only has two terminals. The cost for a 10 minute repair and a $15 part was a $300 change order to the already paid for maintenance contract.

During the winter 2020 maintenance there were no surprises. It was noted that they could install some unnecessary valves (again very, very high cost) in my condensate drain lines, but being an engineer and familiar with HVAC units I declined.

Two weeks after the maintenance (report stated unit was in good working order) and a year after the first repair, the same switch they fixed went out again. At this point, I have family with a pregnant tenant leasing the property from me. The husband lets me know the unit is out so I call on Keefes. Keefes stated the filters haven't been changed (I change them personally every three months on a schedule) and that my heating coil has burned up (that can happen but was not the case). They then tell me that I need a new unit (it's 8 years old). I said, I probably don't, and I ask them to check the previous repair they made. They said it was unrelated. I asked them to leave and I called Rob's AC for a second opinion. Rob's pointed out that the switch they have previously repaired failed (open terminal; poor craftsmanship from the first visit). I was also charged an additional $80 by Keefes for this visit.

With that said, I will never do business with them again. Look elsewhere.

Valeska T.

I have been a customer for well over a decade, I believe since 2008. I purchased an entire HVAC system in 2016. Twice a year maintenance is required for my warranty. Prior to buying a new system, I paid for the annual maintenance on my system (still pay for it). Service was great. Gave you a choice of morning or afternoon. For the past 2 years though they will schedule a date and then, at the end of the day, tell you that other calls kept them from getting to you and will have to re-schedule. I have complained about this to no avail. Although the technicians are great and so is the work,once my warranty runs out I am going to see if another company is more reliable for scheduled maintenance calls that occur 2x a year.

Dorcas J.

After meeting with, getting quotes and information on city codes for a whole home generator, I decided I could trust and believe a salesman from Keefes Air Conditioning and Heating.
Fast forward to installation day.. the young crew of 4-5 young men began their work.
My sofits were damaged as they needed to go thru the attic. Mind you, I asked the salesman if I should take them down prior to the install, I was told no, the installers will run the lines on the corner of my home, so they'll take care of the removal a small portion of the sofits. We'll, a small portion was not removed. Instead, I watched them pull away a large section, place the lines , beat the sofits back in place, leave them misaligned, and warped. I told them my issue with that and was told, ""it's the best they can do, and the salesman should have told me they could be damaged it the process. Also, they lines are not on the corner of my properties wall.
More so than this, I am really disturbed by the generator itself. They dug the trench but left the piping facing the exit door, instead of placing them facing the fence, as the salesman said they would be.
Now, the first thing I see when looking at the system is the very unsightly exposed pipes. When I expressed my disapproval, I was told a tree stump was in the way of digging the trench in that direction.
This, too, is in total contradiction to what the salesman told me.
I specifically asked if the ground area was acceptable. He pointed out the exposed tree stump and told me the installers would cut it when they dig the trench.
I trusted the salesman and the installers. Therefore, I trusted and counted on Keefes to do this very expensive home investment.
Being disappointed and disapproving, I called Keefes the next day, expressed my issues, they sent someone out who realigned the sofits, which now look better than the state they were left in.
However, nothing as of yet has been done about turning the generator around so that the ugly, exposed pipes are facing the fence.
Keefes sales team and installers need to get on the same page.
Perhaps a salesman and an installer should be sent to the consult to ensure that the salesman doesn't promise something the installers won't deliver.
I am hopeful that Keefes is going to rectify this situation.
Will keep you posted

Clinton S.

We have used Keefe's for our family homes & businesses. They are always on top of it as soon as we call with an issue.....Issues that have nothing to do with their service, but service from past companies.
Everyone that has come out has been professional and knowledgeable
Recommend 100%