KB Complete Plumbing, Heating, Cooling & Electrical

Dj S.

Price gouging at its best. Quoted $500 to replace a $100 sump pump. Took me an hour. Just ridiculous. They will no longer have my maintenance contract for HVAC and my furnace. The guy that came to my house was rude when I questioned the price and asked for a parts and labor breakdown. He said its priced as a task. Why wouldn't they show you what your paying for? Because they are gouging people. I'm a project manager for a local construction company. Their way of doing business is criminal

Alan H.

A simple gas clothes dryer hook up that was completed in less than 30 costs me over $300. consisted of $79 for the call and $222 for the job. I previously had good experienc ewith KB but will not engage them again after failing to get some relief from Roger

Tom B.

Their technician was here for 30 minutes to repair my AC compressor and put in a $10 dollar part for which they charged me $385 dollars. There is no justification for this kind of pricing.

Steve E.

So, they have a deal... $189 to do PM's on your equipment. Not included in the deal is the trip charge or the diagnostic charge. $138 in charges above the $189 deal. Oh yeah and they tell you this story about R10 being very expensive because it is being phased out ""hundreds of dollars"" they say. Call them on it and expose this assertion and they will reduce the charge.

No thanks, call someone else. That is what we are doing.

Bev P.

Efficient & professional service provided on AC and furnace with yearly contracts available and reminder phone calls to schedule seasonally.
The company also offers plumbing & electrical service. TJ is a friendly & professional technician, providing great service and offering opportunities for questions/discussion. I highly recommend this family-owned company. KB Complete is superb!

Sandy M.

I have used this company in the past and they were fine. Last week, however, my ac went out. As usual, I called this company. They sent out a guy who said the reason my ac didn't work was because the condenser was dirty. So he cleaned it. Ok . 196 dollars. That was it,he told me I was good to go. The next time it warmed up outside, turned on my AC. (this was one week later) called them again. Sent out another guy. This time the motor was bad. 900 dollars. ??Why didn't last weeks guy tell me the motor was bad? They only wanted to ""credit"" me my wasted 196 dollars if I put in a 900 dollar motor. I wanted to think about it and talk to my fiancé. I offered to pay the for the second service call 79. Since I wanted to think about whether to get a new motor or a whole new furnace~because my furnace is older. Instead of good customer service, crediting me for the wasted time and money last week (even though I was offering to pay a 79 dollar diagnostic) I had to listen to the owner lecture me about how a dirty filter puts strain on a furnace and might have caused my motor to go out after the fact. (after his guy cleaned it?) I don't need to beg for 196 dollars back nor do I need to hear a lecture about why they don't really owe it to me. NEXT.....
UPDATE: Ok well after I finished that review Karl, the owner called me back. He apologized and said he was refunding my money. He was very professional and explained that he is not in the business of making people mad and he was sorry. Honestly, that goes a very long way in my opinion. I am going to change my original one star to three stars. It takes a lot for an owner to make a personal phone call~ apologize~ and refund my money. Now if the refund actually shows up I will rate them even higher! Ha!

Dawn E.

Woke up Saturday morning and the house was 51 degrees. Called KB Complete at 7:30 and they were there by 9:00. Darell showed me where the problem was and had us warming up within 20 minutes. KB Complete truly is a company you can refer to a friend

Scott W.

One of the brackets (1 of 3) on the inducer motor broke causing a terrible noise. It was Saturday and I turned the power off and called KB Complete, as I had a friend recommend them that morning before all this happened. The sent Firl out on Monday, as it was not an emergency as I had another unit working.

When he arrived I showed him the problem and he confirmed the inducer motor needed replacing, but he also said the pressure switch needed to be replaced as well. He stated that the new motor would not work with the existing pressure switch. He went out to his truck to do an estimate and came back with a price higher than I expected. He had two options and as my friend was happy and I was considering a service plan anyway, as my unit is getting older, I was ok going with a service plan. The total came to $1238.00, with $368.00 of that for a two system plan.

Firl ordered the parts delivered while he took the old parts off which did not take long. It appears the parts were at two different warehouses and he sat in his truck for over an hour waiting for them to be delivered. Once they arrived he installed them and got the heat working again. He also mentioned he could replace my humidifier filters, they were not part of the service plan, and when he looked at them they were fine. However, he noticed the humidifier was not providing any water - even though the switch was operational. He mentioned that this could wait until the Fall when the service plan would inspect my unit. He suggested the first service be in the Spring for the AC and the second next Fall so the renewal would not need to take place until 2017.

However, this is where I start to have concerns because he spent over an hour waiting in his truck when he could perhaps have been looking at my units - and perhaps discover and figure out why there was no water going to the humidifier. It also brought up his insistence that the pressure switch needed to be replaced even though it was working and had no problem. After he left I went online to do some research and found nothing to support that a functional pressure switch needed to be replaced when an inducer motor is replaced. My only reason why he would do this, aside perhaps from the obvious, was that KB Complete did not have the exact inducer motor and replaced it with another that required a different switch. If this was the case this should be explained to me - to give me the option of waiting for the exact one to be ordered and come in.

Based upon other peoples recommendation of KB Complete I'm starting to feel that perhaps I did not receive the same level of comfort in my decision to use them. Firl was a nice man but I think his decision to spend over an hour in the truck instead of looking closely at my units when he had the time was not the best choice. Because I now know I have dry air and paid $159.00 for a pressure switch that was not broken. I think perhaps canceling my $368.00 service plan may be something worth considering?
Scott - Overland Park, KS

Josh F.

Had a furnace issue recently. They arrived promptly after my call, even though customer service couldn't guarantee a repairman arrival time. After arrival, I explained the problem and he glanced at the internal components of the furnace. He made a call and informed me it would be $1800 to fix the issue, consisting of a main board and fan, which are only sold as a kit. I didn't feel satisfied with the resolve and contacted another company for second opinion. They also said the same thing, just $50 cheaper.

After some research and online shopping, I found the parts for $560 and replaced them myself.

They were professional and I understand everyone needs to make money to run a business, but the markup on parts seems steep to me.

Annette T.

An extremely positive experience all the way from scheduling the appointment to completing the service call. I called on a Saturday afternoon when I noticed the burner on the furnace was not always staying lit. Even though it was not an emergency in my opinion they had someone out first thing on Monday morning exactly as promised. The Service Technician called in the morning to let me know what time he would arrive and he showed up right on time. Firl was very courteous and diagnosed the problem right away as the flame sensor not working. It only required some cleanout and he also noted that the water was not flowing properly in the whole house humidifier and took care of that as well (another simple cleanout). I typically dread having to deal with any type of home repair so I'm thrilled that this turned out to be such a positive experience. Would ABSOLUTELY recommend KB Complete and I'd definitely use them again for heating/cooling as well as plumbing and electrical.