KB Complete Plumbing, Heating, Cooling & Electrical

Benjamin L.

Called for a diagnostic and told them not to do any work without speaking to me first. They worked on it anyway, told me it was a loose wire and the problem was fixed. Charged $125 to tighten a loose wire.

Was told there was no fire hazard. The problem was not fixed and the blower motor continued short-cycling, trying to turn on unsuccessfully and turn off. Had them come out again. This time they said the motor was over amping and it had a bad capacitor. Technician said replacing the capacitor should fix the starting problem. He wanted $368 to replace the capacitor. It is an $8 part from Arrow Cold Control. It took 30 minutes to get the part and bring it home. It then took 5 minutes to change the capacitor myself.

Thinking I could trust the technicians diagnostic and knowledge, believing there was no risk of fire and the problem was solved I went to work the next day.
Came home to a loud constant humming and a weird smell in the house. Went into the basement to find the unit smoking, burning hot and the smell of melting plastic and metal.

Had them come out again. They offered to replace the motor and capacitor (both offered at Arrow Cold Control brand new for $200 & $8 respectively) for $2,000 and refused to refund the $125 fee for ""fixing"" the unit by tightening a loose wire the first time they came.

They are arrogant and incompetent glorified parts changers. ""Oh we'll replace this and see if that fixes it. If it doesn't then we'll replace this too."" Take your business somewhere else.

Candace K.

Excellent job. Very happy with KB! They were prompt and took apart our air conditioner and cleaned every coil. Thanks KB.

James J.

UPDATE: KB Plumbing did come out and fix the issue by noon that day.

You come out to fix an issue and then state there is a problem with garbage disposal...then you put disposal on...then the next day water is all over the floor...and then I call to have you all come out and address issue and you say it will be between 9 and 5...you all messed up and now you want me to wait around 8 hours for someone to come out...ok...I will just call every 30 minutes until someone comes...bad enough the guy didn't verify his work was correct and then be like I can only give a 9 to 5 window...also you guys were not my choice nor was I at home to ensure you did your job correctly nor do I believe the disposal was a problem it only became an i$$ue for you all

Heather A.

Kevin and Pat did a great job replacing our water main valve and both valves for our washing machine. It was quick and they had our new washing machine hooked up in less than an hour. So thankful for their quick service so we could start washing clothes.

Bart H.

Excellent service! Knowledgeable techs. Not over priced! I highly recommend (AND they are NOT Bob Hamilton!!!)

Greg G.

Female friend of ours had KB Complete out to estimate some work.
1. Replace toilet shut off valve. Was told that it was stuck and inoperable.
2. Same toilet. Replace fill valve and flapper. See #1. Must replace shut off valve in order to replace ""guts"" of toilet.
3. Replace cartridge on a different toilet. Sloan Flushmate.
4. Clear clogged bathtub drain.

Bid over $900 for the above work.

A. Shut off valve operated as designed. Did not need to be replaced.
B. Fill valve and flapper parts at local plumbing supply less than $20.00
C. Flushmate cartridge, duckbill valve parts less than $50.00 @local plumbing supply house.
D. Bathtub drain not clogged. Simple adjustment of the trip/waste mechanism took care of the problem.

Q. Was this woman taken advantage of?

Q. Was the salesperson fundamentally incorrect in his skills diagnosing the problem? Assumptions made with highest profit in mind?

Q. Is the price of these plumbing repairs justified in todays market? Overhead, Markup and Profit. ?

I encourage everyone to get second estimates and opinions before engaging a contractor.

For this guy. I would never use nor recommend KB Complete.

Eric F.

I contacted KB Complete about doing some work on some outlets that the fuses were blowing rather quickly. The tech told me my whole fuse box needed to be replaced for a price well north of $500. I asked him if just replacing the fuses for those specific outlets would suffice and he said yes, but he didn't have them on his truck. He would get back to me when he got them. Still waiting 5 months later and he didn't;t even fix all the outlets that I requested. I will not use in th future.

Andrea S.

I'm extremely upset-

I bought our whole heating and cooling units from them about 7 years ago. Paid about $6k. I've never had an issue until today. I called back in May to get the AC tuned up. They said July 15th (today). It was 2 months away but fine. I get a voicemail at 12:18pm telling me that they are short technicians due to Covid and they'll have to reschedule me. Calling the day of really made me mad because we rearranged our schedules to make sure one of us could be at the house. Then I call and they tell me August 11th. So it's going to take 3 months from when I first called to finally get it serviced. Did I get an apology or someone of discount for the inconvenience? NOPE! I promise my next AC and/heating unit will NOT be purchased through them!

Amy B.

Complete scam. Was quoted $1900 to essentially fix a clogged pipe. Called a local company for a second opinion, and they were able to open and clear the drain for just a service fee. Will NEVER be calling KB Complete again and will make sure everyone with similar issues avoids them, as well.

Ang K.

I have used KB Complete about 4 times but after being charged $439.00 for a 15 minute job to add a small piece of copper on my pipe and screw on a bath tub faucet, I will not use them again. I was told I was charged so much because they sent a truck full of equipment with a qualified plumber. Then on top of that they charged me twice for the job. This is not how you do business and keep customers. Eventually it will catch up with you.