Kangarooter

Jason H.

It seems like these guys are super busy, if you are patient and don't mind playing phone tag sometimes, they were great to work with. Good prices and the job was done right. Seems like they are family ran, which I whole heartly support and understand why sometimes it take a bit for a callback, I will call again if the need arises and recommend to my friends.

Nicole Z.

My sister needed her cesspool replaced. We were gifting the job to her family and I had reached out to Facebook for recommendations for such a job. I live in Las Vegas but I am from Bakersfield and have several friends as I grew up there. I asked her to get two to three proposals. I'm a real estate investor and manager and I know how the bidding process should work. My husband was a County Project Engineer for many years so he too is very familiar with the bidding process.

The problem with Kangarooter is getting a proposal. My sister reached out to them no less than a half a dozen times to get a proposal. They gave multiple excuses as to why they didn't send or prepare a proposal. The excuses stemmed from ""Oh, I thought Rene already took care of this."" ""Oh we gave him the wrong address."" With each excuse it was followed up with ""We will get you a proposal by X date."" That time would come and pass and nothing. In the meantime Superior came out the same day called and gave a proposal. My sister had done business previously with Kangarooter and I know she would of liked to give them the business however, me being in the real estate business for 28 years, if a company can't even provide you with something so simple as a proposal then you don't want to deal with them once they have been paid. First impressions are everything. Once I signed the contract and did the deposit over the phone they were out there that very day doing soil testing. Plans were submitted to the County and work was scheduled and completed in rapid succession.

You would think a company would want a contract, a sizeable one at that. Especially during an pandemic when other companies are suffering for work, employee's are worried about their jobs. Apparently that is not the case with this company. I would be so embarrassed as the company owner to know at $7,000 to $8,000 job just walked out their door because they couldn't be bothered with doing something so simple as a proposal. They could at the very least tell potential clients that their schedule is full and they are not able to accept new clients at this time. Don't waste a homeowners time, it's just wrong.

Crystal D.

I set an appointment with them for today at 8:30 am. Called the office multiple times because no one showed up! I was told ""it happens , we don't know where the driver is, we will call you back."" I had to call back at 1130 for them to say ""oh driver should have called you he will be there soon. FINALLY they show up at 11:45 to my home. I went outside to greet them and both the men ignored me and continued walking into my yard without saying a word to me!!! I had to leave for an appointment and my husband had to leave work to be there. Then I see the yard a MESS! Horrific work covering up the whole and RUINED my grass! Worker even said"" if my boss seen this he would be upset!"" He didn't offer a discount my husband asked for one and he was hesitant to give us a "" senior discount"". In the end they got the job done but I'm very unhappy with their service!! My yard is ruined!

Anita M.

Called them to repair my septic tank and risers that caved in. Spoke to owner several times and he did come out to inspect initially. He agreed to complete the work but then failed to come out several times after agreeing to do the work. Then I left messages and didn't get called back. I called Kern County Sewer and they just completed the work timely and at a reasonable price.

Lindsey L.

Very nice workers and best prices I've seen in town.
They came on time and got the job done fast and efficiently

Sr. J.

Excellent service! I called around noon and was promised a visit around two p.m..
He was here and the problem was fixed and he was done by 2:02 p.m..
I am one VERY satisfied customer.

Joyce W.

We had to call kangarooter out after another company did a disastrous job. They came out the same day I called, because the other company had terrible costumer service and caused many problems. Not only did they find out our entire pipe needed to be repaired but they also discovered the other company hadn't even touched our entire second tank. I will never again make the mistake of using anyone else.

Renee in the office is great. All the men that came out were superb. I highly recommend them.

Lisa R.

Well its been a few since had you come service our septic, but with a large family, we had no choice. I want to thank you again! As always I can rely on your service to be quick and professional. I wish I had not needed your services, with the Holidays around the corner,but your prices were very reasonable, and all my worries are gone! Thank you again!!

Aileen E.

I recommended Kangarooter for a septic certification and they worked diligently on getting the necessary city permits, once they had them they went straight to work and worked hard in 105 degree weather! My clients are very happy and satisfied with their work.

Amanda L.

We had Kangarooter pump our tank in Jan 2017. I've waited forever to review the company, hoping someone would call me back and I've never heard from anyone. The two guys had a hard time finding 1 lid to our tank and because of that, they didn't want to dig up the 2nd lid. Now we paid $400 to have our tank partially pumped. They also left big piles of dirt on my lawn. I called and spoke to the lady who answers the phones. She didn't know what was going on and said she'd find out and call me right back. I've waited for a call for 6 months now. They also knocked a piece of the concrete lid off and put the lid in sideways. They looked at me and said it's fine and it's sealed. I don't recommend them. Will be looking for someone else next time. Only reason I give 2 stars is because they did manage to squeeze us in right away.