K & S Heating, Air Conditioning, Plumbing & Electrical

Nunyur B.

I have had fantastic dealings with K&S in the past, always dealing with Brian Kuehn, so in April, I called to get an estimate for a whole house dehumidifier. I'm not sure who I talked to, but the appointment was set up for 4:00 that afternoon with Richard. Richard evidently called my house shortly after noon from him cell phone, but didn't leave a message. About 3 hours later, he called back and DID leave a message saying he was running ahead of schedule. Since I now had his cell number, I called him back.

During our conversation I said he could come over at that time, he then stated he really didn't need to come out to my house to do the estimate. He asked me what the square footage on my house was, so I gave him that information. He said he would work up the estimate and call me back. Unfortunately, he didn't call me back.

I originally waited over a week for the estimate and decided to call K&S again. I explained the situation to the receptionist and she said she would contact Richard about where the estimate was. According to him, he had mailed the estimate, but couldn't remember when. He commented that it could take 5 days or more for it to go from their location in Rochester, through the postal service to Minneapolis and then to my residence in Saint Charles.

It is now the end of May, and I still haven't received the estimate! I can't believe that one of their employees WOULDN'T take the time to contact me to make sure I had received the estimate. Lord only know WHERE he mailed it to, but it sure wasn't to me!!

Elizabeth B.

After a notification from RPU in April, I called K&S to come back out to check my toilets. They had been here or so ago and replaced seals on two leaky toilets and a device to help it fill properly. This visit the tech was very professional and replaced both seals noting both were leaking. He further stated one toilet needed another device, like last time, to aid in filling and would order it that day, May 1st and replace in 1-2 days. After not hearing from them I called on May 10 to inquire on the status. The receptionist spoke to the tech and told me there was a mistake and they just ordered it and would install on May 16. I called today to confirm and request a discount due to the delay and the fact that the water continues to run. They informed me they do not give discounts. In fact, the ""manager"" got on the line and said there has been no delay, this is business as usual. I took issue with the customer service and she said they'd give me a $20 discount. This surely does not entice me to be a repeat customer. C'mon, you can do better that that K&S.

Karen E.

Very concerned about technician's knowledge and honesty. Called for service. Was told I had cracked or plugged heat exchanger. He looked at my furnace literature and never mentioned that heat exchanger was under warranty. He called estimator for new furnace information. Long story short, I looked at furnace information after service person and estimator left. My heat exchanger was still under warranty. I called original installer. He sent out service person, at no charge. It was Saturday. No cracked or plugged heat exchanger but weak sensor. I feel they were looking for sale and taking advantage of woman concerned about heat for home.

Tony B.

During the quoting process was told that the XCEL energy rebate would be $350. First received the $150, 3 weeks ago and was told that the remainder would be sent in another week. Still waiting for that portion, but calling and now leaving 3 messages haven't had any response. Bad customer service!

Kae F.

Bottom line - quoted $900 by K&S for a repair, cost was $200 with another company.

I contacted K&S when my furnace stopped working, the service person had explained that this repair is associated with a class action lawsuit that would pay for the cost of the part but I would be responsible for labor costs, quote for that was $900 (ultimately). What they didn't tell me, and I learned by doing my own research, was that 4 hours of labor was also included in the payout for this class action lawsuit.

When the service person discussed this with me initially, they strongly recommended a new furnace but I declined. It took approximately two full business days for them to determine that the part was covered (I called twice) and in the meantime the company rep suggested they send someone out to price out new furnaces, which I again declined. The part was ordered and when it came time to replace it, the cost of labor went from $400-500, during the initial conversation, to $900 the day before the scheduled repair. I said this was more than originally quoted, but this was dismissed by the company rep, and the explanation to me was that this was approximately a 3 hour job, but that the cost of replacing this part would be a fixed rate, not hourly. I then contacted another company, and the person answering the phone knew off the top of their head that 4 hours of labor is also covered under this lawsuit, and they verified this in about 1 min using the furnace serial number (didn't take 2 days). I cancelled the K&S appointment for the next day and left a message for the service person to contact me so I could better understand this new quote for labor charges. A couple days later I contacted K&S and was told it was a misunderstanding (of warranty coverage versus lawsuit coverage) and they were planning to contact me to apologize. Oddly, no apology occurred during this conversation with this same company rep who had dismissed my concerns that the labor price quote had doubled. They said they would have a manager contact me to apologize. When I asked how it could be that I am quoted $900 by them and another company is going to do it at no cost to me (possibly), I was told I would still be paying for replacement of burners, which would cost a few hundred dollars. Because of all this ""confusion"", I was without a furnace the entire month of October. I had the other company reorder and then replace the part and they were kind enough to drop off space heaters while the part was on order. Ultimately it cost me a little over $200 to get this fixed (took a little longer than 4 hours, this price includes $100 for the service call). The burners were working very well so were not replaced.
I did not appreciate...
- the lack of information and/or transparency regarding what this lawsuit would pay for by K&S (particularly when another company made it very clear very quickly)
- that the costs of labor were being erroneously passed onto me
- that my concerns that the labor cost quote doubled were dismissed
- that it took days to find out if the cost of the part would be paid for by the lawsuit (particularly when another company did it so quickly)
- that I would have been charged for burner replacement (particularly when another serviceperson didn't feel this was necessary)
- the pressure to purchase a new furnace
- the repair of the furnace taking much longer than was necessary due to these conditions.

Ann L.

We now have appliances installed almost correctly. It has taken three visits and many phone calls as well as putting up with an attitude from one of the installers, which was essentially, ""You're just the homeowner, you don't know anything."" But we finally have a dishwasher that works, a microwave-oven that is mounted only a little crookedly, and a countertop cooking surface that has a makeshift gasket sealing it to the counter that has a big gap right in the front where spills are nost likely to happen. But I'm giving up. Further calls just aren't worth it.

Ronald R.

This is a followup to a previous review concerning the service and installation of a new furnace, water heater and air conditioner by K & S Heating and Air Conditioning.
From the beginning, the furnace has worked very well, the water heater has a mind of its own - sometimes hot, sometimes cold water in the shower. The water heater has improved, however.
The air conditioner is a story in itself. It has to be the worst appliance I have ever purchased. From the beginning, it was noisy and rumbled throughout our bedroom and into the master bath. I complained from day one and K & S responded by messing with it probably three or four times. After that, we are on our own. K&S quit responding to my complaint. I think it has been in service for three years now and the noise level has changed rather dramatically. It's even louder! Last week we had guests in for dinner. As we dined pleasantly in the dining room - which is on the other side of the house from the bedroom and air conditioner unit outside - a guest asked, ""What's that noise?"" To which I replied, ""It's the air conditioner. If it gets any louder, the neighbors will be complaining"" ;-)
And that's the problem. We are stuck with an inferior product that continues to become more and more inferior as time passes.
Moral of the story? Don't purchase a Lennox, and don't count on K&S to make sure you have a quality product.

Christy C.

We are in the process of selling our home. During our inspection the furnace would not kick on so our realtor recommended K&S to look at it. We suspected it was that my husband had not re-installed our thermostat quite right and stated that to the repair person. He took a quick look at the thermostat and told me that it was installed correctly. While looking at our furnace he received a phone call and quickly told me that it was our control board and he needed to take this phone call and look at prices. I was very surprised and my husband and I decided to ask if another technician from the company could come look. When we called that request was denied and we were assured that was the problem by the manager who hadn't been at our home and admitted that he is not a repair person. Regardless, we had them order a control board and set up an appointment to have it installed. When the same service tech came to install it he said that he had a ""bad board straight from the factory"" several times. He asked to reschedule for a few days later and he would get a new one. We set up a time for Thursday between 10-12. He was always good about calling ahead so on Thursday at 12:15 when I hadn't heard from him I called. I was told he was running behind. At 1:00 I received a call to move our time to 3-4 instead and they would send someone else. The new service tech came at 3:00 and was here for about 40 minutes before determining that they had given him ""the wrong board"". At this point I was frustrated! Not only had they been here twice and it still wasn't fixed, but I had also (graciously) made myself available for 6 hours for it to be fixed and would yet again have to set aside another day. After he left I called the office. I spoke to Sarah and let her know I was only available on Friday morning and they needed to have someone come out. On Friday morning I had an invoice dated the FIRST DAY they were at our home stating: ""Tec found a corroded terminal in old board. Ran through heat & Cooling cycles and checks out fine. New board NOT needed aftercleaning of terminal. No way to know until attempt of new board. No further work or charges needed. CO levels normal and
operation of cycles confirmed."" That was NOT true at all. They had been to my house 3 times and they had ordered 2 boards. So how on earth would that be true? Not to mention I tried to run the furnace and it did not turn on. I called and insisted on talking to a manager. I spoke with Eric and it was a complete joke. He did not care in the least bit. He refused to have someone come out on Friday. He actually told me that I needed to have an electrician come out. Their company DOES electrical work. He also kept bringing up his brother and misdiagnosis that he had with his leg. He kept quiet pretty quickly when I explained that in the medical field it would be ILLEGAL to diagnosis one thing and write a note about doing something completely different. In the end we had another place come out on Friday afternoon within ONE MINUTE he had determined that the wiring in the thermostat wasn't correct and fixed it. Literally 1 appointment and 1 hour he had fixed it. I DO NOT recommend K&S. Their priority is NOT customer service or fixing things correctly. In the end our realtor was also able to get us refunded.

Megan S.

Our positive experience was from the Minneapolis location. In a service industry that unfortunately has a few crooks, K & S is trustworthy and professional. My husband and I called them for a second opinion after a first company ""red tagged"" and turned off our furnace, telling us it wasn't safe to run and emitting high amounts of C02. Eek!
We called K & S and told them exactly what we were told. K & S came over and thoroughly inspected our furnace and showed us 2 readings to prove that our furnace was not emoting C02 and perfectly safe. They saved us thousands of dollars and made us feel comfortable in our home again, especially with a new born. The gentlemen who inspected the furnace was very friendly, prompt, polite, and knowledgeable. We will continue to utilize this company when in need!

Jackie C.

I made an appt. with these people to unclog a slow draining bathtub. They showed up and said they don't do this work themselves and called in Drain Rite. Those folks came and busted both bolts off of the overflow faceplate. They told me I would have to call K&S to come fix that. I called them twice in the same day. The first time they said someone would be there between 1-4 p.m. The second time they promised their service manager would call me with an estimate of the work that would need to be done, because they felt it would be extensive and expensive. They never called. I called them again the next day and they, once again, promised their service manager would call me. It is now ten days later and I have not received a phone call. I called there today and told them not to bother. Oh, and FYI, I had also asked them for an estimate to install a new hot water heater for me. I canceled that request as well. NEVER again would I use their ""services.""