K & S Heating, Air Conditioning, Plumbing & Electrical

Sam L.

Horrible customer service. They showed up late only to tell us to call our gas company and then charged us $100. I called and spoke with the secretary to see if we could be refunded since it was our first time calling them and they just installed a brand new furnace in our home last August which is still under warranty. The secretary said she would refund us and when I called 2 weeks later because we hadn't received our money back the manager informed me he would not be refunding us. Poor communication. Im not impressed with this company.

Steven K.

K&S were assigned by HSA Home Warranty to come do a furnace repair for our home. It was 5:00PM when it quit working we needed service ASAP. At the time of the call the house temp was 63 Degrees and falling. I was informed by a less than charming employee that they were based in Rodchester MN which is more than an hour away that they might be able to schedule me for Monday. When I explained we would probably need heat sooner what with freezing and all a possibility. He explained it was $127 and hour and I would have to get an emergency call approved by the HSA Warranty people and then all him back with a number he could then call and verify the approval before he would conside restoring heat. I thanked him for his compassionate concern for our welfare and proceeded to call HSA again.

I explained that it was getting colder inside and that K&S heating seemed less than interested in coming to our assistance. I woundered why they picked such a vendor so far away. I was told they would call him and approve the service call.

I never heard back from anyone until I called HSA back 6:00 am the Next morning. The temp was now below 50 Degrees and we were exploring options as to where we might go to get warm and prevent freezing to death.

HSA called the vendor with approval to proceed and then called me back saying they were assigning a new Heating contractor to my call and I would here from him within the hour.

We shall see in the mean time. K&S heating should understand the nature of their business is to heat homes. the very nature of the call demanded an emergency call. They saw no issue or necessity to respond for two full days.

Our current situation was of no interest to them and they could care less. They told me to chase down HSA and then call them back with a number to authorize the service call. They have the service request already and understood the ramification of no heat and yet choose to blow off their professional responsibility to respond to such a dire situation.

SO I am calling to you out K&S get your name off their vendor list since you are not unwilling to provide service in the given area you agreed too. You left us hanging all night with out heat not so much as a call or email explaining that no service would be coming.

Your attitude was one of you are on your own, we will offer no assistance helping you resolve this issue. My recommendation if you have any other option including do it your self you would be no worse off than not calling them because I can see no difference in service if you do or don't call them. HSA vet you damn vendor list better!

Jame G.

Very Disappointed. Had to call for repair as our furnace was not heating. They fixed by replacing parts - but added over 200% mark up to the cost of the parts. Seems excessive. After repair, we still had issues where our blower would not shut off - even thought the thermostat was set to ""Auto."" Call them back and was told someone would get back to me the next day. That was almost 3 weeks ago and still waiting. I ended up calling someone else to fix the issue.

Tyler W.

Couldn't fix my hot water heater. 2 visits. One of the guys told me I could just google it and fix it myself. Charged 240 bucks for not fixing the problem. Got someone else. Wouldn't trust them to fill a kiddie. Got another bill for 340. Must of read the review. Just wondering if I keep on letting people know that you guys charge for not providing a service will I continue to get a increased bill each week?

Nunyur B.

I have had fantastic dealings with K&S in the past, always dealing with Brian Kuehn, so in April, I called to get an estimate for a whole house dehumidifier. I'm not sure who I talked to, but the appointment was set up for 4:00 that afternoon with Richard. Richard evidently called my house shortly after noon from him cell phone, but didn't leave a message. About 3 hours later, he called back and DID leave a message saying he was running ahead of schedule. Since I now had his cell number, I called him back.

During our conversation I said he could come over at that time, he then stated he really didn't need to come out to my house to do the estimate. He asked me what the square footage on my house was, so I gave him that information. He said he would work up the estimate and call me back. Unfortunately, he didn't call me back.

I originally waited over a week for the estimate and decided to call K&S again. I explained the situation to the receptionist and she said she would contact Richard about where the estimate was. According to him, he had mailed the estimate, but couldn't remember when. He commented that it could take 5 days or more for it to go from their location in Rochester, through the postal service to Minneapolis and then to my residence in Saint Charles.

It is now the end of May, and I still haven't received the estimate! I can't believe that one of their employees WOULDN'T take the time to contact me to make sure I had received the estimate. Lord only know WHERE he mailed it to, but it sure wasn't to me!!

Elizabeth B.

After a notification from RPU in April, I called K&S to come back out to check my toilets. They had been here or so ago and replaced seals on two leaky toilets and a device to help it fill properly. This visit the tech was very professional and replaced both seals noting both were leaking. He further stated one toilet needed another device, like last time, to aid in filling and would order it that day, May 1st and replace in 1-2 days. After not hearing from them I called on May 10 to inquire on the status. The receptionist spoke to the tech and told me there was a mistake and they just ordered it and would install on May 16. I called today to confirm and request a discount due to the delay and the fact that the water continues to run. They informed me they do not give discounts. In fact, the ""manager"" got on the line and said there has been no delay, this is business as usual. I took issue with the customer service and she said they'd give me a $20 discount. This surely does not entice me to be a repeat customer. C'mon, you can do better that that K&S.

Karen E.

Very concerned about technician's knowledge and honesty. Called for service. Was told I had cracked or plugged heat exchanger. He looked at my furnace literature and never mentioned that heat exchanger was under warranty. He called estimator for new furnace information. Long story short, I looked at furnace information after service person and estimator left. My heat exchanger was still under warranty. I called original installer. He sent out service person, at no charge. It was Saturday. No cracked or plugged heat exchanger but weak sensor. I feel they were looking for sale and taking advantage of woman concerned about heat for home.

Tony B.

During the quoting process was told that the XCEL energy rebate would be $350. First received the $150, 3 weeks ago and was told that the remainder would be sent in another week. Still waiting for that portion, but calling and now leaving 3 messages haven't had any response. Bad customer service!

Kae F.

Bottom line - quoted $900 by K&S for a repair, cost was $200 with another company.

I contacted K&S when my furnace stopped working, the service person had explained that this repair is associated with a class action lawsuit that would pay for the cost of the part but I would be responsible for labor costs, quote for that was $900 (ultimately). What they didn't tell me, and I learned by doing my own research, was that 4 hours of labor was also included in the payout for this class action lawsuit.

When the service person discussed this with me initially, they strongly recommended a new furnace but I declined. It took approximately two full business days for them to determine that the part was covered (I called twice) and in the meantime the company rep suggested they send someone out to price out new furnaces, which I again declined. The part was ordered and when it came time to replace it, the cost of labor went from $400-500, during the initial conversation, to $900 the day before the scheduled repair. I said this was more than originally quoted, but this was dismissed by the company rep, and the explanation to me was that this was approximately a 3 hour job, but that the cost of replacing this part would be a fixed rate, not hourly. I then contacted another company, and the person answering the phone knew off the top of their head that 4 hours of labor is also covered under this lawsuit, and they verified this in about 1 min using the furnace serial number (didn't take 2 days). I cancelled the K&S appointment for the next day and left a message for the service person to contact me so I could better understand this new quote for labor charges. A couple days later I contacted K&S and was told it was a misunderstanding (of warranty coverage versus lawsuit coverage) and they were planning to contact me to apologize. Oddly, no apology occurred during this conversation with this same company rep who had dismissed my concerns that the labor price quote had doubled. They said they would have a manager contact me to apologize. When I asked how it could be that I am quoted $900 by them and another company is going to do it at no cost to me (possibly), I was told I would still be paying for replacement of burners, which would cost a few hundred dollars. Because of all this ""confusion"", I was without a furnace the entire month of October. I had the other company reorder and then replace the part and they were kind enough to drop off space heaters while the part was on order. Ultimately it cost me a little over $200 to get this fixed (took a little longer than 4 hours, this price includes $100 for the service call). The burners were working very well so were not replaced.
I did not appreciate...
- the lack of information and/or transparency regarding what this lawsuit would pay for by K&S (particularly when another company made it very clear very quickly)
- that the costs of labor were being erroneously passed onto me
- that my concerns that the labor cost quote doubled were dismissed
- that it took days to find out if the cost of the part would be paid for by the lawsuit (particularly when another company did it so quickly)
- that I would have been charged for burner replacement (particularly when another serviceperson didn't feel this was necessary)
- the pressure to purchase a new furnace
- the repair of the furnace taking much longer than was necessary due to these conditions.

Ann L.

We now have appliances installed almost correctly. It has taken three visits and many phone calls as well as putting up with an attitude from one of the installers, which was essentially, ""You're just the homeowner, you don't know anything."" But we finally have a dishwasher that works, a microwave-oven that is mounted only a little crookedly, and a countertop cooking surface that has a makeshift gasket sealing it to the counter that has a big gap right in the front where spills are nost likely to happen. But I'm giving up. Further calls just aren't worth it.