Jupiter Plumbing Services

Fred L.

Had an actual appointment for last Friday. When I called in the morning for an Estimated arrival time the receptionist said,"""" no one will be coming to your home today..we have an emergency."""" Trying to be sound sane, while dealing with a broken toilet, I asked for another appointment for Monday. Answer , """" no we are booked for Monday."""" You can try another plumber or wait until Tuesday. At this point I had waited 7 days for an appointment. I called a responsive plumber. Run from Jupiter Plumbing as fast as you can. Yes, I was a previous customer. Just the worst customer service.

Tami F.

Absolutely the rudest company I have ever dealt with on a professional level. The girl who answers the phone should be reprimanded for how she treats customers. We are doing an extensive remodel of a home on the ocean and she said they do not provide estimates, they need all model numbers of toilets and that they do not do anything over the phone. I would strongly suggest that the plumbers working for this company fire the receptionist and answer the phone as they are losing thousands of dollars of business and no one is that good to turn away a paying customer. I would have given zero stars but then could not post the review. By the way, this is the second time I have tried to hire this company and the second time I was turned away. Wow! Unbelievable! Wouldn't trust them at all!!!!!

Geri M.

I am satisfied and content after possessing their guidance .Available around the clock. Our motto-Not ever mention no .

Mary Ann M.

This is one of the most unprofessional companies i have ever dealt with. Breana literally hung up on me. Seems she could use a class on customer service skills. Their billing is insanely high and not clear. They came out multiple times and never fixed the issue, yet had no problem billing for it. Will NEVER use them again.

Kevin J.

Our home contains two electric water heaters, a 40 gal lowboy and a 40 gal tall water heater. The Kenmore lowboy was 9 years old and leaking badly. The Rudd tall heater was 14 years old so both needed to be replaced. Two (2) plumbers showed up within 5 minutes of their scheduled arrival - Dave worked on removal and replacement of the lowboy while Mike worked doing the same to the tall heater in our garage. Both gentlemen were polite, friendly and very professional. Approximately an hour and a half later, both were done and the work performed was completed and billed exactly as originally quoted. Casey (sp) in the office is also recognized for her excellent customer service. We thank Jupiter Plumbing for their excellent service.

Kelli O.

IF I COULD GIVE ZERO STARS I WOULD!!!!!! I have NEVER left a review whether good or bad but Jupiter Plumbing should come with a warning label. BREANA, the manager, is the rudest, most condescending, unprofessional person I have ever had the displeasure of speaking to in all my 31 years of existence. I called this company one morning right as they first opened. They insisted that before they I could even set an appointment I had to place my credit card on file and when the plumber came it would be $140 an hour. That should have been my first red flag. I ask for the appointments anyway because I was desperate, they told me the plumber would be they are in the morning and gave me no specific time before they hung up. I waited until 2 PM and when I didn't see anyone I called back and inquired where the plumber was. Breana then proceeded to tell me that they have a tracking device in all of their vehicles and that the plumber has been there for the past 30 minutes. I told her I've been here all day and no one has shown up. She insists that they were there and so I walked outside and low and behold there is the plumber sitting in his van and have not come on site. I tell this to Brianna but I do fact see the plumber, however if they had been here for 30 minutes they were not working on the site, they were in the van the entire time. She began it's to hurl insults at me and then proceeds to tell me that she's going to pull her plumber. I tell her ma'am I am not disputing your tracking devices all I'm saying is that the plumber if he had been here for 30 minutes did not come for the job yet. Breana then begins to hurl profanities at me and at that point is when I started to get fed up and said to her at this point Your lack of professionalism I would never recommend this place to even my enemy. Jupiter plumbing will make you put your credit card on file and charge you $140 an hour and then will order parts and or material without you even approving the cost and tell you it's a take it or leave it type of service. Use at your own risk. You can't say you weren'

S G.

Not even worth a star. The worst customer service. Had an appointment for a Friday afternoon and took the afternoon off from work to be home. They cancelled my appointment due to an emergency which I can understand but were then non-accomadating to schedule another appointment. If they had to come out later that night or over the weekend they wanted to charge me time and a half. Imagine that? They cancel my appointment because of an emergency (ps I am unable to flush my toilets so that is an emergency as well) and make no amends to send a plumber out later that day/night and then want time and a half if they have to come out at night or over the weekend. My solution: other plumbers in the area to use that are more accomodating. Save yourself the aggrevation stay away.

Greg L.

Had a hot water pipe break under my house. Called Jupiter Plumbing and they said they cannot get there for two days. So I had to shut off water to house. Then the night before they call and tell me they cant come until next Tuesday a week later. Now I wasted two days waiting for them and have to find another plumber. They obviously do not know what SERVICE means.

Amanda W.

Horrible customer service. Rude and totally nasty person who answers the phone. Cut-throat when it comes to their fees. Completely uncaring attitude, the message is very clear... """"we could not care less if you are our customer"""" Can't understand how they are even in business with all the competition around.

Sue N.

This one hurts me. Several years ago they were referred to me by my Property Manager after I shared several bad experiences. I've called the company three times. The first experience was fantastic. I was that guy who referred them to everyone. The second time it took me almost a week to get an appointment and the third time I requested a morning appointment on a certain day because I had the time off work and was told they don't guarantee appointments and gave me a mid afternoon option.