Jupiter Plumbing Services

Lisa M.

Had a hot water pipe break under my house. Called Jupiter Plumbing and they said they cannot get there for two days. So I had to shut off water to house. Then the night before they call and tell me they cant come until next Tuesday a week later. Now I wasted two days waiting for them and have to find another plumber. They obviously do not know what SERVICE means.

Jesus R.

Once again Jupiter Plumbing came through and saved the day. Sadly I have needed them more times than I like to admit and they always come through. The first time I used them I had 4 other plumbers come out to fix a drain problem and the others could not find it. JP said they weren't going to leave until they fixed it. And they did - in a reasonable amount of time. This time a 3 year old put a small spray bottle down the toilet and flushed, jamming it in the toilet. It was a struggle for Mike to get it out so much so that at one point he didn't think he would and said I am going to keep trying but you might want to start preparing yourself to buy a new toilet. And then voila- he got it out. Highly recommend Jupiter Plumbing. I have used them around 10 times in the last 4 1/2 years and have only positive things to say about them. They are reliable, curious and professional. Debora L - Jupiter

Craig G.

Horrible customer service. Rude and totally nasty person who answers the phone. Cut-throat when it comes to their fees. Completely uncaring attitude, the message is very clear... """"we could not care less if you are our customer"""" Can't understand how they are even in business with all the competition around.

Lynda H.

I called on 7/25/2013 to set up an appointment for an estimate for a plumbing issue. I talked with the owners wife and she said her husband would be able to come out on Tuesday the 30th and would call in the a.m. No call by 10:30 so I called the office and was informed he could not come out until Friday (8/9/2013. Very poor customer service not to call or show up after the owners wife stated how reputable the company is. Thanks for wasting my day.

RobinAnn C.

This is one of the most unprofessional companies i have ever dealt with. Breana literally hung up on me. Seems she could use a class on customer service skills. Their billing is insanely high and not clear. They came out multiple times and never fixed the issue, yet had no problem billing for it. Will NEVER use them again.

Teresa S.

I am satisfied and content after possessing their guidance .Available around the clock. Our motto-Not ever mention no .

Megan K.

Absolutely the rudest company I have ever dealt with on a professional level. The girl who answers the phone should be reprimanded for how she treats customers. We are doing an extensive remodel of a home on the ocean and she said they do not provide estimates, they need all model numbers of toilets and that they do not do anything over the phone. I would strongly suggest that the plumbers working for this company fire the receptionist and answer the phone as they are losing thousands of dollars of business and no one is that good to turn away a paying customer. I would have given zero stars but then could not post the review. By the way, this is the second time I have tried to hire this company and the second time I was turned away. Wow! Unbelievable! Wouldn't trust them at all!!!!!

Nancy R.

This one hurts me. Several years ago they were referred to me by my Property Manager after I shared several bad experiences. I've called the company three times. The first experience was fantastic. I was that guy who referred them to everyone. The second time it took me almost a week to get an appointment and the third time I requested a morning appointment on a certain day because I had the time off work and was told they don't guarantee appointments and gave me a mid afternoon option.

Joe G.

Not even worth a star. The worst customer service. Had an appointment for a Friday afternoon and took the afternoon off from work to be home. They cancelled my appointment due to an emergency which I can understand but were then non-accomadating to schedule another appointment. If they had to come out later that night or over the weekend they wanted to charge me time and a half. Imagine that? They cancel my appointment because of an emergency (ps I am unable to flush my toilets so that is an emergency as well) and make no amends to send a plumber out later that day/night and then want time and a half if they have to come out at night or over the weekend. My solution: other plumbers in the area to use that are more accomodating. Save yourself the aggrevation stay away.

Karen H.

Our home contains two electric water heaters, a 40 gal lowboy and a 40 gal tall water heater. The Kenmore lowboy was 9 years old and leaking badly. The Rudd tall heater was 14 years old so both needed to be replaced. Two (2) plumbers showed up within 5 minutes of their scheduled arrival - Dave worked on removal and replacement of the lowboy while Mike worked doing the same to the tall heater in our garage. Both gentlemen were polite, friendly and very professional. Approximately an hour and a half later, both were done and the work performed was completed and billed exactly as originally quoted. Casey (sp) in the office is also recognized for her excellent customer service. We thank Jupiter Plumbing for their excellent service.