JR's Plumbing & Drain

Alison A.

I always liked JR'S service but they installed the garbage disposal backward and did not return when I asked them to adjust something else regarding the garbage disposal soon after they left. So I am not using this company anymore.

Rhonda R.

Just an update: After a few conversations with Cedric (who is absolutely great by the way) we was able to reach an understanding about what happened.

I have dealt with JR's Plumbing and Drain for a while now because of the excellent service of Cedric and other technicians at this organization.

Sometimes misunderstandings happen, but Cedric handle this situation immediately and with grace and kindness. We are pleased with the outcome.

Thanks JRs Plumming and Drain.

Lisa E.

My laundry room sinks got clogged in my basement on 12/26/2022. Called JR's Plumbing and they came out within the hour (since I had another appointment). They plumber did a fast drain fix and I was back in business in no time. The cost was $149 and that was wonderful for me. Thank you.

Kenny G.

Had a leak from the main water coming into the house ! 5 Stars for service in just a few hours! Super prompt! Miguel our technician 5 Stars for unbelievably quick Response! Very pleased
They also did my water heater in 2018
That I have had no problems with too !

P H.

We had a plumbing emergency and after calling 5 local plumbers, JR's is the only one who carved out time to come and deal with our problem. They came when they said, dealt with the problem, and cleaned up afterwards. It was a really messy job too. I highly recommend them!

Joe S.

8/8/2022- Thank you for the wonderful rep Doreen who assisted me with my plumbing needs and sending out your technician Don!

Don was an absolute professional and amazing tech. He was able to clarify any uncertainty we had with our kitchen sink area and addressing the leak. My family wishes to let management and future clients know that he's a great asset to your establishment. We are certain that his skills and customer service abilities go beyond what is needed with the job at hand.

Thank you for replacing our garbage disposal, faucet, pipes and knobs. We can now with confident and a lead of mind use the sink and disposal without worrying it will have any damage.

Lifetime Customer here and will send friends and family.

Until the next need, have a great one.

Thanks Don

Mignon F.

I've had jr plumbing to my home several times.. to make repairs and assist with completing the plumbing in my renovated kitchen.
They are fantastic. I know they will always show when promised, do a great job and charge a fair price.
I've recommended to others and none have had any complaints , and told me they were very pleased.
Great business, I trust them 100%.

David O.

As a property management company we use JRs Plumbing for all our plumbing and drainage needs and we have always found them reasonable and reliable. However recently I had the need for a plumber to repair my shower at home. Having checked out the problem on You Tube I self diagnosed the problem as being a broken shower cartridge. Of course I called JRs knowing the company. They told me that the repair would cost between 450. - 550.00 inc. I told them to go ahead. Unexpectantly the plumber called at my house on Saturday(double time I thought but the job needed to be done). The technician stripped the unit down and advised me that the cartridge was in fine working order but calcium was the problem. He cleaned the unit, lubricated and gave me advice. And only charged me the normal hourly rate. Fantastic.

So not only was the technician professional, courteous and honest (he could have quite easily have ripped me off by charging me for a new shower cartridge something which has happened to me before with plumbers) but he was extremely reasonably priced, especially for a Saturday call out.

I might add that the technician did not know that I worked for the property company.

All in all I would whole heartedly recommend JRs Plumbing for price, professionalism and service.

Carson B.

The quality of customer service with this company is slipping. I hope that you never get Gabriel as a technician. I have had this guy to my property twice. I complained about him after the first time he worked at my property because he is rude only to have them send him to me again. It is very confusing how sometimes this company charges by the hour and sometimes they try to bid the job. Be careful when they bid the job because the price goes up drastically. Gabriel almost walked off with my sink strainer. If I hadn't followed him to his van it would of left my property. For the cost of a visit the experience should not need to be micro managed by me. I had to ask him three times about it before he realized he almost did this. I was told blatantly by him that he could do the job in 10 minutes and the parts were under $10 but he needs to bid it or he will make no money. He kept referring to himself not making money. I don't know if the employees are paid by the job or the hour. Maybe they get perks for making the company more. I have no idea but he kept saying he makes no money which was odd. He kept really wanting to argue with me and I had to eventually just walk away. I have used this company for many years now. They have done probably a dozen jobs on my apartment building. My issue is inconsistent pricing based off of which plumber comes to your property. Something cost this amount one month and the next month it is almost double because they bid it. I know because I have a 12-plex and a lot of similar repairs come up over and over again. Your end price depends on how much of your time you want to spend debating with them. Talking to the receptionists is time wasting. They wasted a ton of my time. They pretend to listen and then all the info you give them about your scenario isn't properly explained to the manager. Finally got an email from Rick (manager?) who wanted to change my price and completely lost what I was frustrated with in the end even after going into depth to explain it to two receptionist. This company use to have a really good reputation for quality & customer service. It is all slipping now. The number one issues most people have with plumbers is they feel swindled by them. Most plumbers use the fact that somebody has to have a repair done soon to their advantage. This company use to not be like this but now they are exactly like this. Pressure sales. It seems just like so many things Covid has changed them. I'm going to try another company next time I need a repair. Hoping there is a better plumbing company out there. Hoping I can find somebody in this day and age that uses more technology to make the work on my end less. I'd like to be able to submit a job via a text or an app and follow it's progress via a text or an app. Instead I got to always pick up the phone and deal with a clueless receptionist that always needs to ask somebody else.

Stevie B.

01/24/22- Kitchen sink clogged on my parent's house and I knew right away who to call! Called to setup an appointment (thank you Cedric for setting the appointment- very nice and humble guy) for a sink that has a clog and an outside part of the pipe needed to retread as the rusts ate the tread part of it- unable to close. Miguel came and gave the price tag before he start the work which is 174$. He snaked the clog from the outside down to the drain. They don't retread the rusty opening, as it could result to more damage but instead placed a plastic cap that seals the opening without a leak. He is on time. Adrianna (receptionist) called 15mins before his arrival which is around 10:15am. 9am-11am is my time frame. Miguel explained really well what needs to be done and he is knowledgable of his job. Neat work, organize with his tools, wore his mask and work diligently the whole time. Honest and went above and beyond! He had to get the needed cap twice as the butterfly kind leaked and replaced it with a different one! Thank you and see you next time for whatever family's plumbing needs may arise! Service that can be trusted! Now, I am not scared if ever I will have plumbing problems in the future, but always looking forward to get the best service! Excellent job once again!