Jon Wayne Heating & Air Conditioning

Julie E.

We had such a good experience with Jon Wayne!! Our AC broke in the peak of heat of July. We had a home warranty and were trying to go through that to get our AC replaced. The customer service was awful and it was such a slow process. It took a week for the claim to get approved. We decided to cash out of our home warranty and find our own contractor. I found Jon Wayne based on awesome reviews on google. I called them and was so impressed by their customer service and attention to detail. They set up an appointment for someone to come inspect my AC problem. I loved that it was an appointment, not a 4 hour time window that I was expected to be home for, even though they may not show up til after. Kevin showed up promptly for the appointment. He was polite, friendly, and explained EVERYTHING to me. He was thorough and detail-oriented. He went above and beyond and measured my whole house to ensure the AC unit was the right size for an efficient system. He found that we needed more return air and suggested we add a new return air vent. The crew that came and fixed it were also polite and friendly. They did a good job. They scraped up some paint on the trim of the doors next to the attic. The day after they completed the job someone called to see if I was pleased with their work. I told them about the paint that had been damaged. They sent someone to come fix it about 2 weeks later. I am very pleased with the product and customer service! It's more expensive than competitors, but I think it's worth it due to their extensive knowledge, thoroughness, and customer service!

Douglas S.

Their tech was on time very thorough. Reported my system was working fine and did not need anything. Cleaned inside and outside system. Did not try to upsell me, etc.

Joseph B.

I had an appoint with a John Wayne rep today with the understanding to get a complete estimate for a new AC system. The first thing out of the John Wayne employees' mouth after introductions were, "are you ready to make a decision today?" I said no I always review the documents and look up reviews on the product, etc. I want to take a look at the model numbers and see how some hold up better than others. That is when he informed me, they had a company policy which states they DO NOT provide written estimates. I told him are you serious, who makes a 5k+ decision and not receive a written estimate. He goes on to say, well they have specials that change every two weeks, and different promotions, etc. I said that is wonderful but what does that have to do with an estimate? My pay check stays the same every two weeks. I knew where he was going, I saw their approach was going to be a pressure sales approach. I mean who doesn't give someone a written estimate? I told him, we were done. My interaction lasted probably less than 3 minutes and he was on his way. I just though the whole thing was quite honestly strange.

Kevin H.

I called to get a quote on having my AC serviced since my home is 3 years old. First they tell you about this package is $600 marked down to $179. Then when I asked about my filter replacement they quoted me $105 for an Aprilaire model 410. This is a $30-40 filter. I asked the agent "are you sure" She was sure. Whoa mamma! The agent apologized. Even she felt guilty.

Wayne K.

My elderly mother called to get an estimate on the repair of a light fixture in the spare bedroom of her house. When the serviceman left, she contacted me to say he took an awful long time and mostly sat at the table writing the estimate. It turns out he had recommended $17K worth of work to bring her 1950s home up to modern electric codes (in spite of the fact that there is no city requirement for this to be done) and he actually had the nerve to 'let' her pay in advance, by charging her credit card, for the work to be done later this week. After I made three phone calls, took three hours out of my day and had a talk with a manager, I got the charges removed from the credit card, canceled the appointment for the work and lectured the manager on not using hard-sell, high-pressure sales tactics on the elderly, and that he should train his people thusly. He insisted it was her choice to pay in advance and authorize the 'bring up to code' work. I explained that the whole experience had the feel of a scam. I will be at the bank first thing in the morning to assure the charges are not made to the card and I will never allow Jon Wayne to step foot in that house again.

Sandy B.

We had both our AC unit and hot water heater replaced. We had a great sales tech come and talk about our options and payment setups etc. he was very informative and at no point put pressure to buy something we didn't want. He explained all options and answered questions but the choice was ours with no pressure. We had excellent service techs for both replacements. Our AC guys were great and didn't complain at all considering we hadn't had AC in 4 days and they were upstairs where it was hottest. All tech were very friendly and respectful as well as very clean and neat. Very happy with everything!

Jason C.

Jon Wayne and team are always very professional and courteous. They do top notch work every time they come and always provide great details on how to continue keeping our A/C in great shape. I appreciate that they don't pressure me in any way to buy something and break it down it what should probably be done soon and what is nice to have.

Daniel S.

This company was very friendly when they arrived but they completely ran up a list of unnecessary charges for the estimate. This business will over sell you stuff you really dont need. I don't know how long has this company been doing business San Antonio but it really has to go.

They are not honest. They will try to sell you things that you don't need. I actually was told that this company would be good and would give me a good deal. Just because it's a small business it doesn't mean that they are honest.

If you come from another State or moving to San Antonio DONT USE JON WAYNE!!!! STAY AWAY!!!

Bill And Karen H.

We wanted to have our AC serviced before the heat of summer began and also signed up for the annual service. The service tech was friendly but did not finish the job and thought we may have a leak in one of our units. He stated he would reschedule to come back out and test for a leak. The follow up appointment was cancelled due to the techs equipment not working. He told us he would call back to reschedule. That was a month ago and we have not heard from him or Jon Wayne. We are patient but this is not impressing us and we are questioning our purchase of the annual service contract. We'll update our review when the tech decides to reschedule.

Noel B.

This company was very friendly when they arrived but they completely ran up a list of unnecessary charges for the estimate. The "ultimate" repair cost to fix everything to get it back to "normal" was $11,500.00! Unbelievable. We were absolutely floored. We then asked the technician what the minimum would be to get our tankless water heater heating our bathroom water again. The estimate, at that point, was $6,000.00. Again, we were shocked and decided to get another opinion, obviously.

We called another plumber. He looked at the unit and asked if we had reset the outside breaker. We had not. He went outside, reset it, and the problem was fixed. He also educated us on the issues that can happen with tankless heaters, as did the John Wayne technician, but the private plumber did not even charge us a dime, even when we insisted on giving him something.

We felt this was very poor business. This company has huge ads all over town and in the newspaper. We understand, after our experience, how they can afford it. If we hadn't asked for a second opinion, we may have spent up to $12,000.00 that was unnecessary at that point.

Very disappointed. Shame on John Wayne Service Company.