Jon Wayne Heating & Air Conditioning

Richard M.

The customer service manager called me this morning and said they would send over a tech to revise. They sent the same tech which from the beginning asked if I had purchased the warranty. I said no and then he said that it would be $197 for a diagnostic. He implied that because I added a cover to the outlet I was the one who ruined it and that why hadn't I called earlier. I thanked them and will call someone else. Original service was performed in April and I called in May. It would of taken the tech 15 minutes to replace the outlet and provide great service but it seems that is no Longer a priority. The tech did step out to van so it seems he did get approval from superiors for outcome of this visit which shows that the poor service and lack of warranty is systemic. I wish the nice lady over the phone would have avoided me further humiliation and just not sent anyone and let me know R,s policy is as is no warranty.This was a 30 minute fix tech was over as a courtesy it should of been fixed instead of all this back and fort. It has now been taken care off by another company and took less than 30 minutes. I am thankful that I am only out of 300 as I see in all these Yelp reviews that people have much bigger issues.

Laura V.

I had a leak around my water heater back in February, I think the cause was the freeze. I am a member of their "rescue plan", so I called them in February and explained my problem. They stated because of other emergencies they would not be able to come out until April 9. A little far, but I understood that other people had real big emergencies.
So I took off work on April 9th so I could be there for my appointment. When it gets close to the service time, I receive a call stating that the technician is running late because of other emergencies and that they will be at my house late in the evening, or I could reschedule for another day. I told the lady I had taken off from work to be there for my scheduled appointment (which I had made two months in advance). She said that they could come out but it would be very late. So, I took off work for nothing. Why am I a member of this "rescue plan" which is supposed to give me "priority service" if I don't get "priority service"? I was patient enough to wait two months for them to come out, and they can't even come out to my scheduled appointment on time? Maybe they need more help? Not really sure what the problem is?

Penelope G.

Absolutely TERRIBLE. Our AC went out and we hired them to come look at it on Friday. Three days after the initial call. Which is fine I suppose. The lady tells us she will call between 8AM-noon to let us know they are on the way. They call at 7:30 which is fine ?? But why say 8-noon and call 30 MINUTES BEFORE the time you stated???
I didn't hear the call as I had the alarm set for 8 AM AS I WAS TOLD. They told me they could have someone out in the afternoon and all the representatives were "busy" I spent ALLL DAY WAITING FOR THEM ONLY FOR THEM TO SAY they could schedule NEXT WEEK. An absolute waste of time. Do NOT bother with this pathetic company.. absolute TRASH.

Patrick E.

I needed an AC tune-up and decided to go with Jon Wayne, even after reading some of the reviews here on their flaky appointment scheduling. I should have paid more attention. I made an appointment on their online calendar for a 2-hr window and received a call saying it wasn't applicable for tune-ups even though it was an online option due to higher priority 'emergencies'. I was told they were working to update their system. I decided to go with an appointment the following week. Almost 90 mins into the 2-hr window I received a call from them saying they needed to reschedule to another day due to other scheduling conflicts (paraphrased) and if that would be ok. Of course it's not ok. I had to take off work for this and they wait until the appointment window to try and move it. They then offered to keep me updated on progress throughout the day to be able to come later. I told them to forget it. I told the guy I knew they were canceling for higher profit calls and that I had seen that called out in their reviews by others. This is not how to run a business or attract new customers and judging by the 2.5 star rating, I'm not the only one. And to Jon Wayne, don't bother responding to my rating with spin. You have severe business ethics issues.

Tanya S.

Had an appointment scheduled between 8-12, only to get a call saying its more like 2. I had to call back at 2 only to find out, o wait ur looking at more like 6pm. No apolgizes just we're running behind do u want to keep the appointment or not. Theres running behind then theres running 6-8hrs a whole day behind. If u were running that far behind that should of been something acknowledged way before hand, and just asked to reschedule..or at least a call back after a 2 hr push back window was now going to have added another 4 hr window. People take off work or give up their day off to wait for an appointment you guys scheduled and cant even keep or apolgize for.

Matt R.

This company is full of crap!!! I've been waiting a month for one of their plumbers to come out and the day of the service I get a call saying that the service I ordered is not one they provide. REALLY???? What the hell!!! If it's not a service you provide then don't keep me waiting for a month! Don't trust these people! Do yourself a favor and go with another company!

Maritess D.

Had a time window of 8-12 am today, didn't bother to text if they were on their way! My first call they said they were running late, 2nd call they said they would call me. I waited for 2 hours and called them again, while I was talking to someone, they left a voicemail to call them back and gave a 7-8pm window for tonight! Called them back and told them to forget the appointment! Wasted a whole day, since I made the appointment 5 days ago! Called them to speak to a manager and took awhile to get Weston on the phone, he just apologized and will use this for training purposes
!

Gil W.

Trash/ overpriced. Charged $600 to come out and fix leaks from the freeze. Wouldn't itemize pricing . After leaving hadn't fixed the leaks and when asked to come back out, they wanted another $300 to fix. Despite the fact they didn't fix it the first time. Never use these crooks.

Scott S.

Decent work, nice kid they sent out. Please, just check my A/C, stick to the agreed upon price and don't spend three hours trying to sell me a new air conditioner! Yes, this company really does send a Trained Professional Salesman out to look at your A/C and tell you how terrible it is! My recommendation for homeowners: Avoid this company and look elsewhere

Duane V.

If you are looking for a company that will schedule you a week out and then cancel the day before they are schedule to show up, then Jon Wayne is the company for you. I made an appointment with their office over the phone on Feb 18 and I requested to be put on their urgent list. The customer service representative for the company scheduled me for Feb 26. On Feb 25 (the day before they were scheduled to arrive), I received a call from a Jon Wayne representative who informed me my scheduled service date was moved out to Mar 16. I don't think Jon Wayne's scheduling department has clear understanding over their workload because they are scheduling out dates and are not able to show up. I called on Feb 26 to let the company know my frustration and they said it would be used as learning opportunity. Thanks Jon Wayne, for wasting my time.