Jon Wayne Heating & Air Conditioning

DustinMelissa S.

I did not use this company for service. Scheduled appointment for following day then was called back stating they had an opening for day of. Great! About 4pm was texted stating cannot see me today after all. Whoever was texting had an attitude stating "well you were originally scheduled for tomorrow." I shared I didn't appreciate the attitude and asked to cancel. They apologized, but I was still no longer wanting to do business with them.

Freddy B.

I would not recommend any one else use this company. We finally bit the bullet and replaced our 20 year old system. Nothing but regrets in choosing this company. First, as several other reviewers have stated, they constantly try to upsell you on additional services. Today I noticed that my system seems to be constantly running at the same temperature all the time. I wasn't able to log-in through the site to check the schedule. When I called customer service I was informed it was because we did not renew our contract with them for service. So on top of the thousands we are paying for the system, these leeches want us to pay hundreds more a year in order to be able to access our own system!? I will be replacing their bottom of the line thermostat with something I own and control ASAP!

The icing on the cake for me was during the winter storms when the power was out for days, every time the power was restored we had to wait 5 minutes for "surge protection", we couldn't even get emergency heat (which should be a crime!). So if we only got 5 minutes of power, we got nothing. People are freezing and there is nothing you could do about it.

Do NOT buy from this business!

Jeffery B.

awful company. We had a brand new install in january 2021. The system just completely failed a few months later on  june 12th, 2021. They are refusing to visit to help the problem until several days later if at all.

Edit on 6/17. Jon Wayne did solve the problem. But we were forced to wait a day in 90F weather first and had to beg to get someone out. The service technicians are excellent. My concern is regarding the company's philosophy and management. We are brand new customers who purchased a full HVAC replacement and full service plan. To me it seems that Jon Wayne's business model is to have to more customers in need then they have technicians to help. I am very worried that my family will have to go days in the hot weather without AC. My advice to anyone looking is to read the YELP reviews. Whereas the Google reviews for Jon Wayne are positive the YELP reviews have many stories similar to mine. The current repair to my system was easily something that I could have done myself (primary drain was clogged). At the time of install I asked for an explanation of how my drains operated but was not given one. Then a few weeks ago I contacted Jon Wayne because my auxiliary drain was releasing a lot of water. They said it was fine and told me not to worry. I now know that this was a SERIOUS RED FLAG that indicated that my primary drain was clogging. I was ignored when I asked for help. They instead chose to wait until my system failed so they could do a full service call. And they initially expected my family to wait days to get this service help after the system failed. The install of my system has also required numerous site visits to try to fix my system. I am not sure whether the unit is faulty or is the incorrect unit to match my house or other. I will try to update my reviews as I encounter more issues with this company. I prefer that Jon Wayne remove the system for a refund so that I can work with a different company.

Lisa W.

Scheduled an appointment for today 12-4. At 2:47 they send me a text saying they are running late, do I still want them to come. I said yes as my AC is not working in the Texas heat! They texted back that they would give me updates. NOT!! I called them at 6 pm only to be told that they would have to reschedule. (They also did not show up for a plumbing appointment in December 2020.) I pay them 14.95 a month for their HVAC Rescue Club service plan. I would have thought that counted for something but apparently not. Don't use this company is you value your time.

David M.

Scheduled a repair on Thursday, dispatch said they would be out next Monday 2-6pm. No call, no show. Emergency line went to voicemail that had a full inbox. Called next day, and their system shows they called and left a voicemail on a cellphone that does not allow voicemail. Earliest they could do would be next Thursday. Do not depend on this company to do what they say they are going to do.

Richard M.

The customer service manager called me this morning and said they would send over a tech to revise. They sent the same tech which from the beginning asked if I had purchased the warranty. I said no and then he said that it would be $197 for a diagnostic. He implied that because I added a cover to the outlet I was the one who ruined it and that why hadn't I called earlier. I thanked them and will call someone else. Original service was performed in April and I called in May. It would of taken the tech 15 minutes to replace the outlet and provide great service but it seems that is no Longer a priority. The tech did step out to van so it seems he did get approval from superiors for outcome of this visit which shows that the poor service and lack of warranty is systemic. I wish the nice lady over the phone would have avoided me further humiliation and just not sent anyone and let me know R,s policy is as is no warranty.This was a 30 minute fix tech was over as a courtesy it should of been fixed instead of all this back and fort. It has now been taken care off by another company and took less than 30 minutes. I am thankful that I am only out of 300 as I see in all these Yelp reviews that people have much bigger issues.

Laura V.

I had a leak around my water heater back in February, I think the cause was the freeze. I am a member of their "rescue plan", so I called them in February and explained my problem. They stated because of other emergencies they would not be able to come out until April 9. A little far, but I understood that other people had real big emergencies.
So I took off work on April 9th so I could be there for my appointment. When it gets close to the service time, I receive a call stating that the technician is running late because of other emergencies and that they will be at my house late in the evening, or I could reschedule for another day. I told the lady I had taken off from work to be there for my scheduled appointment (which I had made two months in advance). She said that they could come out but it would be very late. So, I took off work for nothing. Why am I a member of this "rescue plan" which is supposed to give me "priority service" if I don't get "priority service"? I was patient enough to wait two months for them to come out, and they can't even come out to my scheduled appointment on time? Maybe they need more help? Not really sure what the problem is?

Penelope G.

Absolutely TERRIBLE. Our AC went out and we hired them to come look at it on Friday. Three days after the initial call. Which is fine I suppose. The lady tells us she will call between 8AM-noon to let us know they are on the way. They call at 7:30 which is fine ?? But why say 8-noon and call 30 MINUTES BEFORE the time you stated???
I didn't hear the call as I had the alarm set for 8 AM AS I WAS TOLD. They told me they could have someone out in the afternoon and all the representatives were "busy" I spent ALLL DAY WAITING FOR THEM ONLY FOR THEM TO SAY they could schedule NEXT WEEK. An absolute waste of time. Do NOT bother with this pathetic company.. absolute TRASH.

Patrick E.

I needed an AC tune-up and decided to go with Jon Wayne, even after reading some of the reviews here on their flaky appointment scheduling. I should have paid more attention. I made an appointment on their online calendar for a 2-hr window and received a call saying it wasn't applicable for tune-ups even though it was an online option due to higher priority 'emergencies'. I was told they were working to update their system. I decided to go with an appointment the following week. Almost 90 mins into the 2-hr window I received a call from them saying they needed to reschedule to another day due to other scheduling conflicts (paraphrased) and if that would be ok. Of course it's not ok. I had to take off work for this and they wait until the appointment window to try and move it. They then offered to keep me updated on progress throughout the day to be able to come later. I told them to forget it. I told the guy I knew they were canceling for higher profit calls and that I had seen that called out in their reviews by others. This is not how to run a business or attract new customers and judging by the 2.5 star rating, I'm not the only one. And to Jon Wayne, don't bother responding to my rating with spin. You have severe business ethics issues.

Tanya S.

Had an appointment scheduled between 8-12, only to get a call saying its more like 2. I had to call back at 2 only to find out, o wait ur looking at more like 6pm. No apolgizes just we're running behind do u want to keep the appointment or not. Theres running behind then theres running 6-8hrs a whole day behind. If u were running that far behind that should of been something acknowledged way before hand, and just asked to reschedule..or at least a call back after a 2 hr push back window was now going to have added another 4 hr window. People take off work or give up their day off to wait for an appointment you guys scheduled and cant even keep or apolgize for.