Jon Wayne Heating & Air Conditioning

Santa L.

I am very happy with our new AC unit. We have had a few issues with the ERwire connection but JonWayne service has come as soon as they can to fix the problem. What I mean by soon is usually the same day or next morning which is outstanding in my book. The last time a flap was installed which appears to have fixed the problem for good. Thank you for the great customer service!

Donna M.

I set up an appt for today between 9-1 to check on a drip from my faucet in the bathroom. The tech showed up at 5pm. I explained the problem to him. He DID NOTHING...touched nothing. Immediately got out his ipad to start giving me prices to replace my faucet. The quote was over $ 400. I cannot afford it. I have requested a refund for the service charge of $ 29.

Jan W.

Horrible service from these people. They only provide a 4 hour window for appointments and kept me waiting on Day 1 from 1-5pm. I called at 4pm and they said they were delayed. They finally called me at 6 pm and said they could not make it. They scheduled for Day 2 from "9am-1pm". Another 4 hour window. The plumber showed up around 11am and was more interested in "up-selling" me a water softner and water heater than fixing my toilet. Quoted me $300 to replace the flush mechanism ($12.99 at Home Depot) and the hose ($8.97 at Home Depot). Never use these guys...they are way over-priced and do not provide good service.

Sanford A.

My name is Sanford Allen , recently had a service technician come to fix a problem with my router for my smart thermostat , he quickly found a problem and fixed it. How ever now i do not have control of the thermostat as the temperature varies up and down at will and goes from too cold to too hot. I need someone to return and finalize the problem and get it fixed.
Thank you

Aimee W.

Last week my ac stopped working and a tech from John Wayne came out to fix it. He was right on time and even called ahead so I was expecting him. After checking over the whole ac, he pointed out several problems it was having as well as the immediate issue, which was that a lizard had shorted out the electric on the outside unit. With each issue he talked about he showed me the part and took photos as well. After he checked everything he gave an estimate to fix each part individually as well as gave a quote on how much it was to just get the system going again as well as a quote on what a new system would cost (my husband had requested that info) which I appreciated. As it turns out my husband decided that we should consider getting a new system and got several quotes through the week and John Wayne was the best deal. So this coming weekend we are getting a whole new ac installed and I will update if I have to change my stellar review. The tech has gone above and beyond making himself available for any questions and stopping by to fill out paperwork too. I would definitely recommend their services to others.
-UPDATE: I just had my one year service checkup and am absolutely glad that I signed up for the club membership. A small monthly fee is definitely worth the $396 in savings that I had just from replacing the UV light, filter and an outside coil! The technician who cam to my home was professional, friendly and helpful. I am very glad to have chosen Jon Wayne for our AC and water heater needs.

Jim I.

Terrible. There bid was 10 times that of anyone else, tried to sell me a new unit
My unit is 2 years old. Said it was installed incorrectly so have to redo the entire duct work

Another company came on made adjustments and was ten times cheaper. Would,not recommend to anyone.

Daniel V.

They are just awesome! I have used them for numerous plumbing issues amongst other things. They also installed my a/c system. Their customer service just can't be beat: courteous, polite, and knowledgeable. They wear booties over their shoes to protect tracking anything in my home and even clean up after which I appreciate. I have been using their service for about 8 years now and will continue to use them in the future. I highly recommend Jon Wayne Heating & A/C and in fact, have told many people just how great they are.

Tessie B.

* I can give them a 5 overall. The technicians are always prompt and very friendly. Although, I haven't had anything done lately - Jon Wayne is a great company, with great service, and you guys deserve to know about it. I have recommended them to friends, and will continue to do so. Jon Wayne does my plumbing, electrical, heating and air conditioning. Although electrical technician tried to talk me into work I really don't need to have done right now, if at all.

Mark S.

Zero rating if possible. Bought a outside unit 6 years ago and noticed it was making noise,but the a/c was still working,so i decided to be proactive and have it looked at before summer hit so we wouldn't be without a/c. Thinking it was still under warranty i called Jon Wayne. Turns out they tell me a capacitor went out and i only had a 5 year warranty on this Bryant system they put in so it would be $357 to fix. Mind you my a/c was still working,just making noise. The wife said he just took the check and left after repairs. I get home to a 81 degree house after 12 hours work. She doesn't understand the controller so she put up with the heat till i got home. Also she has bad health problems on top of this crap. I called back and they sent the same guy out. When i got home i found the controller left on fan.....for 6 hours till i got home! He got there and said the a/c was working fine when he left. So i told him how is that possible when it was left on fan and my wife said you took the check and left? Never went upstairs to reset the controller? So he came back and said the compressor grounded out. Of course i blew up. Long story short they declined any responsibility and said it would be $4100.
Had a second opinion done. Found panel with the wiring with signs of being shorted. Even cracked the plastic cover. I was standing right there when he removed the cover and saw it. He showed me immediately. He said that would cause my compressor to ground out. He spouts on his commercials being from San Antonio, but rips them off.

G M.

Deceptive sells tactics! Compressor wasn't working. Tech said "voltage absorption and distribution" would need to be fixed in order to even check the compressor. Cost $700+ and 2-3 hrs of work. Got a second opinion/company to come and they changed the capacitor in 5 mins. Everything works now.
My gripe is that the Jon Wayne tech had no mention of capacitor and I explicitly asked what the minimum it would take to get the ac working.