Jon Wayne Heating & Air Conditioning

Courtney C.

I can no longer recommend this company. Seems like there is a lack good customer service and not enough techs. to meet their local Adkins Tx area. I'm a first responder who works throughout TX with a 21 days and 3 days off. I called in over 2 week ago and got set a scheduled appointment on my first day off, the morning of the appointment they said it would be later in day not my scheduled Sat: 8am-12pm. 12:37pm I received a call from tech saying I will need to reschedule because they're over booked. Long story short customer rep. regardless of notes within the system about my days off, they can schedule me for Monday because I just a maintenance job and not priority. They wanted to make money with doing a repair than keeping their agreement.

Cesar D.

I called today and the gentleman kept cutting me off about everything. When i asked to speak to someone else he just hung up on me. Not very professional at all. Need a quote for my insurance and everything i stated was no and we don't do that here.

James-Lauren D.

Our AC began short cycling and not cooling. Called John Wayne just because I've seen commercials. Ol' Travis came out and did his diagnostic, confirming that there was a leak in the indoor unit. The whole time he was acting as a used cars salesman than an actual person that cared about getting you taken care of. Basically trying to convince me that I need to replace my whole unit or at the very least the whole coil...for $5000. A quick google search showed me the high end of a replacement coil for my model was around $800 and he quoted me $700-$800 to refill the refrigerant. So minus other parts needed he was trying to charge me $3k+ in labor. Called a smaller but highly recommended company and they got me fixed up and my house cool again for $550 noting that the leak was not bad by any means and repaired it on the spot, along with a refrigerant refill and great customer service by the technician. I DO NOT RECOMMEND JOHN WAYNE BY ANY MEANS. Complete con artists in my opinion.

Miles C.

We had three appointments set up they didn't show up on one the second one they called in late and said they wouldn't come and now this is the third hopefully they show up today. Bad service

Decorator Victor G.

I'm Still in shock with the conversation I had earlier with a sales person trying to schedule a free estimate????

So we are purchasing a house and I was calling around for some free estimates,
this company was the first one that I called,

I did gave them all the details and what I was looking for and when I wanted the service done,

I stated that I wanted the service done either this October or November,
I also mentioned that I was interested in getting prices for a generator in case we ever go through what we did two years ago with the Freeze.

Well believe it or not , I did receive a call back about 5 o'clock today from the same lady I spoke to earlier and she tells me that she spoke to the manager and stated that the (starting) price for an AC central heating would be about $18,000 and up!!!
and that the generator would start at about $24,000 and and up!!

The house that we purchase is a little bit over 800 ft so my respond was, where are you getting these prices from,

She then asked me if that was within my budget?
and if it was then we can continue with the free estimate

I was in shock
I couldn't believe what she was telling me,
is this the way they run their business.

They had no idea what the house look like or what the house needed.

Luckily I did call around explain the situation to other companies About their practice
and they basically laughed as I did as well but I did find two other companies that are coming in this week for a free estimate

Jon Wayne You should do better shame on you guys

Cynthia R.

Came out for our checkup did such a great job so happy We went with Jon Wayne

Sandra B.

After my last review I received a phone call from Mike in the scheduling department wanting to make things right. The only plumbing issue we had at that time was our bathroom sink faucet needed to be replaced as it was dripping. My husband had already bought the faucet he just hadn't replaced it yet. So we scheduled a plumber to come out to replace the faucet. My husband bought a second faucet so both sinks match. Received a call saying the plumber was available earlier then scheduled time and would it be okay for him to arrive earlier. Yes. Bobby, who by the way is the best Plumber on earth, asked what needs to be done, I showed him and an hour & half later he was done. He also fixed a toilet. I would have given 3 1/2 stars but it's not an option. I'm still a little upset with Jon Wayne Service Company but I'm no longer outraged by them.

Lloyd S.

Did you know it possible to break a new toilet bowl tank by falling backwards trying to avoid an old deaf sleeping cat. ekkk . yes luckily we both were not hurt. called Jon Wayne's to reinstall new toilet. being booked for the whole week they managed to send Mitchell who by sheer luck helped us a year ago. On another issue. The smile, the general manner was all pro. After that drained our water heater, checked both toilets and dish washer.

on time, very reasonable price, even put up our garbage bin that was at street.

Simply the best, thank you JW services and thank you Mitchell.

Lloyd and Julie Spruce
newt Braunfels

Mark M.

Jon Wayne does give you a hourly labor or parts per invoice. they charge you what the technician thinks he or she can obtain. Don is crooked like all his technician. Thats why he started his own school to show them how to gain most profit for the company
Im very disappointed with BBB ratings and Express News rating
I will be starting a on line put out business Jon Wayne

Tom G.

We had our first encounter with Jon Wayne -- and it will be our last.

They advertise all over radio about their $29 service calls. So how come I paid $138 for a service call?

I wish I had read these Yelp reviews before we paid for Jon Wayne to come out and check out our AC system. They sent out some guy who explained he'd be on the phone a lot while be was inspecting our system. I assume he actually did some sort of inspection. The guy was really more of a salesman than a service technician.

He barely mentioned our system. Instead, he spent 90 percent of the time trying to sell us a bunch of junk we don't need. He could fix us up with everything we needed for only -- $7,000! He had other packages in the $4,000 range!

They were all arranged on his iPad. He would go through the wonderful things he offered then he would press a magic button and the $7,000 price tag would appear. It was almost laughable.

The Jon Wayne Service Company blankets the airwaves with commercials, recruits new customers, proved lousy or misleading services and tries to oversell. I doubt repeat customers are a high priority for old Jon. Get them in, try to oversell and dump them, seems to be the company motto.