Jon Wayne Heating & Air Conditioning

George G.

Taylor took great care of me and made sure I got an appointment right away. She even called back after the service to make sure everything went OK and to see if I had any additional questions. Troy was very professional and even put up with all my questions! In this day when service sometimes seems non-existent, I really appreciate the service John Wayne provides! They definitely know how to take care of their customers!

Mark R.

Just wanted a tuneup on my ac, took 2.5 hours to complete. 15 minutes after technician leaves ac isn't shutting off and house is freezing. Call Jon Wayne to get someone back to fix it. After 2 hours of back and forth operator says she can't get anybody tonight. So I have the option to run my ac all night or no ac until tomorrow morning. Never will use them again.

Bryan B.

Technician showed up on time and was courteous. Service is good and pricing is fair.

Spencer B.

Jon Wayne replaced my gas hot water heater and also sold me a water softener both with a long annual service agreement. I was told that both were the top of the line and there were none better on the market. Installation was done in a day with no noted problems.
Water softener stopped working after about 7 months but was repaired by service call. No problems.
I now find both the hot water heater and the water softener are over the counter types with a Jon Wayne sticker and a much, much higher price tag. In short I was over charged.
This overcharge is my fault I should have done my homework. Bottom line is if you do business with Jon Wayne you will be overcharged.

Rick C.

Overpriced!!
On Jan 12, 2015 I needed assistance with replacement of a bathroom toilet. Had started the replacement on my own (as I have done many replacements in houses we have owned over the years), but ran into problems when the "flange" under the old toilet was broken and needed to be replaced. Jon Wayne rep came a quoted $650 to replace flange and put together new toilet. Since I was in a bind, gave them the go ahead. End product was fine, but price way too steep. Will not use them again.

Bud C.

Overpriced, deceitful, and negligent. Stay away!!!! Plenty of other plumbers in the San Antonio area. Don't fall for their slick and flashy marketing.
After dealing with the manager Mark, I adjusted my review. He "did the right thing" despite not acknowledging that the initial job was handled poorly.
That said, they are still extremely overpriced.
Where most plumbers charge an hourly rate approx $80-100, seems Jon Wayne is Ala Carte with the simplest of jobs still double that for 15 min jobs.

Rod F.

Tried to get a simple repair done and the guy tried selling me a whole new Ac unit..no thanks!

DuWayne G.

Spent 15 minutes replacing a $25 part and when I received the invoice in large letters it said "no warranty or guarantee"! What kind of business doesn't guarantee their work at least for 30 days?!

Al Y.

Some of the techs do a good job the only problem I have with this company is when the tech finishes the he wants to sell you other services,I think they should do the job and ask the customer is there anything else they can do,most of the time the additional services they want to sell you is not cheap.

Tre S.

My A/C went out on Sunday. I called Jon Wayne and the lady said they were all booked for Sunday and the earliest appointment was for Monday at noon. My family wasn't happy they had to spend a day without central air but Jon Wayne is who serviced it before I bought the house.

I call Monday at 10am and the scheduling lady didn't know of an appointment for today. I was upset but I gave her the benefit of the doubt and had her send someone or call me with a new appointment. No one called it was now 1pm. I called back and Jon Wayne had nothing in their system for an appointment today. I CALLED 3 TIMES and no one entered an appointment to look at my A/C unit.

I love how they answer the phone with, "How can I make you smile today." How ironic!

TERRIBLE!!!!