Jon Wayne Heating & Air Conditioning

It's Awesome S.

We got a new a/c inside and outside by John Wayne in 2013. At the end of the, 2015 the Freon/coolant had run out. We had another a/c tech come out and recharge it. In 2017, the a/c controls in the hallway, that had a "Lifetime Warranty" had started to have problems. I called to have someone come out. The lady who answered said it would cost me "Between 26.00 to 75.00 for a new one". I got upset and asked about the warranty and a man got on the phone and was rude and told me "That was just for the service fee". So no, lifetime warranty really! That is a lie! Finally, in 2018 the starter went out and froze the unit making it inoperable. We had another company come out and install another new unit inside and out. Remember, this unit from John Wayne is only five years old. The whole time we had John Wayne a/c in our home, it never cooled off below 76 degrees, ran continuously and our electric bills were always 400. to 500. a month. The new companies technician discovered that the "Plenum" a covering in the inside unit that goes to the ceiling was not attached properly to the roof and had a huge opening into the attic/roof and had been letting hot air into the house all these years. Shoddy workmanship! My husband had asked them to be sure that this plenum was attached properly during install. They did not. That explains the high energy bill. We were shocked and angry. My neighbors that have gotten a/c from them have had problems as well, within the first few years of installation. Save your money folks. These people are rude as hell and don't care about customer service.

Michael E.

I was contacted by a manager at Jon Wayne, who was extremely concerned about how I was treated by the company. He explained the corrective actions he took on my behalf, and he offered me a reasonable deal on my next service with his company. I felt he was truly concerned and very interested in making my situation right for me. I agreed to give the company another chance to provide the level of service they say they offer their customers.

JM M.

Our heat went out during the freeze last winter. We got a few quotes and decided on JW. The salesman wasn't pushy, spent time answering all questions. The professional technicians worked until after dark to ensure our system was fully installed. We were very pleased overall.

Russell H.

Johnny,

I don't have any messages on my Yelp account, you've never tried to contact my phone nor have you left a voice message. So I'm not quite sure where you sent the message. I've already had the work done and quite honestly even calling you wouldn't change my mind. I had put this behind me until you wrote your "update". Now you've really got me upset. You compare in an analogy how you would approach a sore knee. I get that there are many components to an A/C unit, however I had already diagnosed my problem with another company. I was simply trying to give you the business if your quote came in cheaper or comparable. Here's the kicker. I knew that it was the coils needing to be replaced. Approximately $3000 - $4000 dollars. Yet my unit was 14 years old and I was simply trying to avoid dumping money into a unit that had reached it's life expectancy. No matter what your "tech" would have told me, I had already decided to get a new unit to avoid future costly repairs. Had this been a 4 year old unit, or a 9 year old unit, I would have more than likely appreciated a second opinion, however when the life expectancy is 13-15 years and I'm in year 14, I just wanted a new unit to save time and hassle with future breakdowns. Do me a favor, and stop trying to play the uninformed customer card. I do my research, I don't jump the gun just get things fixed and I certainly wasn't born yesterday. The bottom line was that you were trying to over extend the customer service, and I can appreciate that, but what ever happened to the customer is always right? If I just wanted a price, why couldn't you just give me the cost? It's my choice, my money, my house and my decision. So now you've got your response and you've heard from me. Take your excuses and reasons for not just simply appeasing me by letting me know what you could do and stop replying to this. You did not get my business and you will not get me to change my review. Based upon other reviews, I'm not the only one. Just be grateful I gave you 2 stars and let it go. Work on your business tactics to perhaps ask more to know why your customer is wanting a quote instead of trying to shove down my throat that you want to make a service call and look at it.

Daniel H.

I wish that I had read these reviews before I had my wife contact this company to come and work on our a/c. A simple fix has become a major ordeal.
Our system has had a slow leak in it for a few years. About every 2 years we need to get it charged up and then it operates just fine. This year the process has not been that simple.
I was out of town at the time our system stopped cooling so I had my wife contact Jon Wayne to come out and charge the system. She called them and they promptly responded to charge it. All was fine for about 3 weeks when all the sudden it stopped cooling again. The tech came out again and this time said some of the wiring was bad. I found this to be awful suspicious as it has never been a problem before. However, I told my wife to have them repair this to get it going again.
It worked fine again for a couple of weeks. My wife went out of town for a few days and came back to water dripping from the ceiling. A neighbor checked on the problems and found the drain to be clogged and water overflowing the drain pan. Along with this issue, our evaporator coil was now freezing up as well.
So to make a long story short... I now have a messed up a/c system that I need to get replaced, a few water stained walls to fix, and a bathroom ceiling that has to be replaced.

This company will never work on anything in my house again.

Diane C.

I have dealt with JW a few times for some repairs on house and normally the service is informative, prompt , and reps are courteous. However this last time though there was a flub up and what their rep promised to have done and what they were going to do failed to happen and I was left out of pocket $1000. Now I have no ceiling due to their mishap. All upper management said when I complained on their follow through was that they apologize for their rep's mistake basically and his misinformation and that in so many words it shouldn't have happened and they were wrong in the relay of information they gave me for the job instruction and how to proceed.

SB T.

UPDATE: Do you know that annoying message that says the call may be recorded for quality assurance. Well, to Mr. R's credit, he used them to verify my side of the story, researched to find my name and contact info, contacted me personally and apologized. He also assured me he would deal with the situation personally. Very nice touch!

Based on our conversation, I will upped my rating and will definitely consider using them if/when I need their services. As I told him on the phone, I hope that's not for a very long time! LOL

Thank you for the personal touch, Mr. R.!

Kim S.

Though they were prompt....We were WAY over charged for a minor fix. Do not understand why. That was with a service charge at "no charge"!!! ??? Do not recommend at all.

K R.

I've been through a series of unfortunate events and still do not have air conditioning since the end of May. I called these guys for a second opinion recently. When they arrived the technician was friendly and seemed to know exactly what he was doing. He diagnosed my unit with an incorrectly sized capacitor and said that it was the cause of my issues and that the other company failed to replace it with the right size. Upon further investigation (looking at the parts list located inside of the unit), I found that the previous tech did indeed replace the right part and that I was blatantly lied to. I can understand a small mistake but when you go into bashing the company I used before, and tell me I need to replace parts I don't, I start to lose faith in you. So now I'm out the 150 fee for nothing. It's a shame too as I was personally referred to them.

Update 6/25/18:
The company reached out to me about my review in an effort to remedy the situation. While I do appreciate management reaching out to customers in times like this, I could have still been charged quite a bit of money (as estimated by the tech), for something that turned out to not be the issue. I have bumped them to 3 stars for the time being in an effort to remedy this situation and appreciate them wanting to send a senior tech out to diagnose what exactly is going on. I will provide further updates on this review as this transpires in an effort to remain fair to not only the customer, but also the company.

Marc E.

I chose Jon Wayne for a water tank flush because they are well respected here in San Antonio. They went above and beyond my expectations by doing a thorough inspection that was not an "upsell" attempt. Great job, I would highly recommend them.