Johnson & Johnson Heating, Air Conditioning, and Plumbing

Cynthia P.

Semiannual checkup for air conditioner.
Preston was very professional and knowledgeable.
He explained everything with clarity.
Always a great experience with this cimpact.

Dulce K.

Aj did a phenomenal job today! was super helpful and informative! these guys truly go above and beyond every time they are sent out! thank you!!

Wendy L.

Offiried, did an excellent job at my home servicing the plumbing for me. As a member now I had my plumbing evaluation completed. I didn't know I had so much gunk in my sinks. Ugghh. He thoroughly went through each bathroom and explained to me how to treat the clogged sinks. A 9 year old house. It's a lot of work. Excellent tech. Very efficient. I did ask a lot of questions and how to. Thorough. Thanks for the time you took to respond.

Daniel H.

i have used this company for a little while everything was ok till i bought a new house they told me i needed to put over 4000 dollars in to the system i had cause it wasn't installed correctly according to them, my heat and ac was fine before all this now at least a few times a day my furnace will kick on the temp will drop 3-4 degrees in my home before any type of heat kicks in i have reached out to them they sent someone out he told us because there is a vent near the thermostat, that would make since if it was summer time and the ac was on this was for the heat, if cold air is blowing on thermostat then it would keep the heater on no continue to blow cold air, I'm still having the issue and i have emailed Dale and i have reached out course no one answers when i call so i leave a message with all this and i haven't gotten a response back yet.

Michael S.

Jasen preformed a whole house inspection of our plumbing and water system. He was very through and very in formative, he made us aware of some issue's that might arise and some measures we could do to avoid those issues. Jasen was very courteous, friendly and knowledgeable. Thanks again Jasen for the service you provided

Cristina M.

So pleased with the thorough service I received. Learned a lot of valuable information concerning my plumbing and equipment. Thank you so much Jasen for your fantastic service!

Pupper L.

I've had them over a couple times to get our a/c / heater back working, and they've been great both times. I haven't been happy with prior companies I've tried, so now I'll be sticking with Johnson & Johnson.

John B.

This is a GREAT company. Evert technician who comes to my home twice a year for preseason checks truly knows what he is doing, is polite, friendly, fanatical about cleanliness, etc. They come when they say they're coming. They call in advance, when the tech is on the way. And when they detect (or I detect a problem, they're on it, and -- more often than not -- they have the replacement parts needed on the truck. Were a major repair or replacement needed, involving, say $1,000 or more, I'd get a second opinion/proposal. It hasn't happened yet and, when it does, I'm confident J&J will be the company I rely on.

Ramona W.

Their website offers a free estimate however BUYER BEWARE when the technician arrived at my home yesterday he showed me a tablet with their troubleshooting cost and the first phase was $144 and if he couldn't figure out the issue with my central AC unit the next trouble shooting was going to cost an additional $300. I paid the fee of $131 for him arrive to help and it was a waste of money and time. I explained that the unit probably needs to be replaced and he continued to peddle those trouble shooting packages. They do not honor their ""free estimate"" plastered all over their website. After he left I called their office to express my dissatisfaction and someone named Nicole was suppose to call me back to discuss and never did. This business is misleading and have inexperienced staff at all levels. The same day another company came out diagnosed the issue FOR FREE and my 17 year old unit is being replace. Do not waste time with this unethical family owned business. Find another option. They do not care at all about the customer experience.

Sager D.

Based on my overall experience, these folks cannot be not be trusted. If you do hire them, be sure you get EVERYTHING IN WRITING (e-mail, paper, etc.), AND, it's almost necessary with J&J to have a basic understanding of residential HVAC systems as they didn't like to answer direct questions with direct answers, rather, they change the subject like I never said anything. DO NOT rely on verbal communication! IMO, their ideal customer is one that doesn't know anything about HVAC, and can't ask questions.

Approximately $10,000 new install (2.5ton Lennox heatpump and all ductwork) in '14 went well. Indoor coil failed (leaking refrigerant) only 7yrs later and was replaced with the incorrectly sized indoor coil. Jason claimed that Lennox stated the replacement coil installed was indeed the correct part, at which time I involved the WV Attorney Generals' office because I knew by its' part number it was undersized for my heatpump. As one might expect, a marked improvement in communication started to happen once the AG's office contacted Jason Johnson at which point J&J returned with the correctly sized evap. coil and installed the same exact coil that failed that Lennox had a lawsuit filed against them on with the exception that this coil had been treated (dipped in) with a substance to reduce corrosion. Just two years since the coil was installed, the coating is already flaking off around the copper tubing.

In the end, J&J waived all costs (~$900 coil was under warranty), but, it took around a year and many e-mails and customer time to resolve AND, here's the biggest red flag of arrogance, Jason recommended to the AG's office that I use another HVAC contractor!